Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
Job Description
We are seeking a detail-oriented and customer-focused Housekeeping Attendant to join our team in Gurugram, India. In this role, you will be responsible for maintaining the highest cleanliness and organizational standards across our facility. As a Housekeeping Attendant, you will play a vital part in creating a welcoming and hygienic environment for our guests and staff. This position offers an excellent opportunity to develop your skills in a collaborative and supportive work environment where your contributions directly impact guest satisfaction and facility excellence.
- Clean and maintain guest rooms and common areas according to established cleanliness standards and facility guidelines
- Organize and manage floor trolleys, ensuring all necessary cleaning materials and supplies are readily available and properly stocked
- Respond promptly and professionally to guest requests related to room maintenance and cleaning needs, such as extra bedding, towels, and amenities
- Collect and properly dispose of used plates, glasses, utensils, and other items from rooms, maintaining a clean and orderly appearance
- Complete and accurately fill out room status reports, textile reports, and amenities documentation as required
- Immediately report any maintenance issues, repairs needed, or room discrepancies to the Housekeeping Office and Floor Supervisors
- Handle and process all lost and found items according to facility procedures, ensuring prompt delivery to the Housekeeping Office
- Maintain floor offices and amenity stations in a clean, organized, and efficient manner consistent with facility standards
- Inspect all room linens and materials for quality, cleanliness, and integrity; identify damaged items for laundry processing
- Perform regular vacuuming, mopping, and dusting of corridors, staircases, guest areas, and service lift zones
- Implement and adhere to all facility security protocols and emergency response procedures
- Participate in assigned training sessions and professional development opportunities to enhance job knowledge and skills
- Collaborate with colleagues to foster a productive, supportive, and inclusive work environment
- Perform additional duties as assigned by supervisors and management to support facility operations
Qualifications
**Education:**
- High school diploma, primary school certificate, or vocational training diploma (minimum requirement)
**Experience:**
- Ability to learn job responsibilities within a few months with proper training and guidance
- Capacity to enhance and refine skills within the first year of employment
- Previous housekeeping or hospitality experience is a plus but not required
**Required Skills & Competencies:**
- Strong attention to detail with the ability to maintain consistent cleanliness standards
- Excellent organizational and time management skills
- Effective communication and interpersonal abilities
- Physical stamina and capability to perform repetitive cleaning tasks and lift moderate weights
- Reliability, discipline, and strong sense of responsibility
- Exceptional personal hygiene awareness and professional appearance
- Ability to work collaboratively within a team environment
- Flexibility and adaptability to changing priorities and work schedules
- Customer service orientation with a friendly and empathetic demeanor
- Proficiency in using standard cleaning equipment and tools
- Ability to follow written and verbal instructions accurately
- Problem-solving mindset with resilience in handling challenging situations
**Preferred Qualifications:**
- Previous experience in housekeeping, hospitality, or facility maintenance
- Familiarity with cleaning protocols and industry best practices
- Basic computer literacy for documentation purposes
- Multilingual abilities (a plus for guest interaction)
**Personal Attributes:**
- Presentable and professional appearance
- Eager to learn and committed to continuous improvement
- Respectful, courteous, and inclusive approach to working with diverse teams
- Strong work ethic and commitment to quality standards
Additional Information
Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
