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PMO-Project Manager
EXL Service —Gurugram, Haryana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree

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PMO-Project Manager

EXL Service -
Gurugram, Haryana

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Job details

Full-time

Qualifications

BCS
Computer Science
Master's degree
Bachelor's degree
Agile
Business Administration
Leadership
Communication skills
Negotiation

Full job description

Job Description: Program Governance & Stakeholder Alignment - Partner with domain leads (Ops, IT, Data) and senior business stakeholders to drive program governance, align initiatives with strategic priorities, and ensure clarity on scope, timelines, and outcomes across geographies.
Program Planning & Roadmap Management - Support definition and maintenance of the program roadmap, ensuring alignment across multiple initiatives, dependencies, and release plans while communicating progress to global stakeholders.
Cross-Functional Delivery Coordination - Coordinate across data scientists, engineers, architects, and design teams to ensure efficient execution, timely delivery, and alignment with business requirements and expected outcomes.
Requirements & Documentation Oversight - Oversee creation and quality of key project artifacts (BRDs, PRDs, data models, ER diagrams), ensuring requirements are clear, traceable, and aligned with program objectives.
KPI Tracking & Delivery Performance Management - Establish and monitor program-level KPIs, track progress against milestones, and proactively manage risks, issues, and dependencies across multiple workstreams.
Data Governance & Compliance Enablement - Ensure adherence to data governance policies, data quality standards, and regulatory requirements by coordinating with data, risk, and compliance teams.
Integration & Dependency Management - Facilitate alignment between business and technology teams for system integrations, proactively managing interdependencies and resolving cross-functional issues.
Backlog & Prioritization Governance - Provide oversight on backlog management and prioritization across squads, ensuring alignment with program goals, funding priorities, and stakeholder expectations.
Agile Program Execution Support - Drive quarterly and sprint-level planning across distributed teams; ensure alignment on priorities, timelines, and deliverables across multiple pods/squads.
Stakeholder Communication & Reporting - Establish structured communication cadence (steering committees, status reports, dashboards) to track progress, communicate risks, and manage stakeholder expectations across UK and offshore teams.
RAID Management - Identify, track, and mitigate risks, issues, assumptions and dependencies; facilitate escalation management and ensure timely resolution of blockers impacting delivery.
Financial & Impact Analysis - Support analysis of cost, benefits, and impact of program changes, including cost of delay, prioritization trade-offs, and investment decisions.
Regulatory & Compliance Coordination - Ensure program execution aligns with regulatory and compliance requirements; coordinate with relevant teams to embed controls within delivery.
Cross-Geo Team Enablement - Drive collaboration between US stakeholders and offshore teams through structured processes, clear communication, and timezone-aware delivery planning.

Responsibilities: Program Governance & Stakeholder Alignment - Partner with domain leads (Ops, IT, Data) and senior business stakeholders to drive program governance, align initiatives with strategic priorities, and ensure clarity on scope, timelines, and outcomes across geographies.
Program Planning & Roadmap Management - Support definition and maintenance of the program roadmap, ensuring alignment across multiple initiatives, dependencies, and release plans while communicating progress to global stakeholders.
Cross-Functional Delivery Coordination - Coordinate across data scientists, engineers, architects, and design teams to ensure efficient execution, timely delivery, and alignment with business requirements and expected outcomes.
Requirements & Documentation Oversight - Oversee creation and quality of key project artifacts (BRDs, PRDs, data models, ER diagrams), ensuring requirements are clear, traceable, and aligned with program objectives.
KPI Tracking & Delivery Performance Management - Establish and monitor program-level KPIs, track progress against milestones, and proactively manage risks, issues, and dependencies across multiple workstreams.
Data Governance & Compliance Enablement - Ensure adherence to data governance policies, data quality standards, and regulatory requirements by coordinating with data, risk, and compliance teams.
Integration & Dependency Management - Facilitate alignment between business and technology teams for system integrations, proactively managing interdependencies and resolving cross-functional issues.
Backlog & Prioritization Governance - Provide oversight on backlog management and prioritization across squads, ensuring alignment with program goals, funding priorities, and stakeholder expectations.
Agile Program Execution Support - Drive quarterly and sprint-level planning across distributed teams; ensure alignment on priorities, timelines, and deliverables across multiple pods/squads.
Stakeholder Communication & Reporting - Establish structured communication cadence (steering committees, status reports, dashboards) to track progress, communicate risks, and manage stakeholder expectations across UK and offshore teams.
RAID Management - Identify, track, and mitigate risks, issues, assumptions and dependencies; facilitate escalation management and ensure timely resolution of blockers impacting delivery.
Financial & Impact Analysis - Support analysis of cost, benefits, and impact of program changes, including cost of delay, prioritization trade-offs, and investment decisions.
Regulatory & Compliance Coordination - Ensure program execution aligns with regulatory and compliance requirements; coordinate with relevant teams to embed controls within delivery.
Cross-Geo Team Enablement - Drive collaboration between US stakeholders and offshore teams through structured processes, clear communication, and timezone-aware delivery planning.

Qualifications: Bachelor's degree in Computer Science, Business Administration, or related field; Master's degree preferred.
4+ years of PMO/Project or Program Management experience driving diverse initiatives in alignment with organizational strategic goals
Able to depict and explain the importance of complex ideas, issues and designs to varied audiences; educate SBU/department(s) on business vision and plan and the impact of change.
Able to influence a diverse group of stakeholders; strong leadership skills.
Able to make difficult and quick decisions daily.
Strong problem solver with demonstrated ability to lead a team to push the solutions and progress.
Excellent analytical, problem-solving, and decision-making skills, with the ability to prioritize competing demands effectively.
Exceptional communication, negotiation, and interpersonal skills, with the ability to influence and collaborate across team.
Strong Presentation and leadership skills
Agile practitioner capabilities and experience working with or in Agile teams
Strong team-work, co-ordination, organization and planning skills

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