Hyderabad District Telangana Customer success manager Jobs – 768 Open Jobs Today

Lead Customer Success Manager
Cyara —Hyderabad, Telangana
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Sr. Customer Success Manager
Cyara —Hyderabad, Telangana
- Hybrid work
- Analysis skills
- Bachelor's degree
- Travel
Quick apply
Customer Success Manager- US Clients
Hudson Manpower —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
Quick apply
Customer Success Manager (Salesforce technical exp mandatory)
Salesforce —Hyderabad, Telangana
- Full-time
- Salesforce
- Windows
- Databases
Customer Success Manager
Infor —Hyderabad, Telangana
- Oracle
- Sales
- Salesforce
Customer Success Manager
Acads360 India Private Limited —Hyderabad, Telangana
- ₹10,00,000 - ₹18,00,000 a year
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Quick apply
Sr. Customer Success Manager
Nuacem AI —Hyderabad, Telangana
- Full-time
- B.Sc
- Master's degree
- SQL
Customer Support Lead or Manager B2B SaaS
Acads360 India Private Limited —Hyderabad, Telangana
- Full-time
- Computer Science
- Salesforce
- English
Quick apply
Manager - Trade Promotion Management
PepsiCo —Hyderabad, Telangana
- Remote
- Sales
- Customer service
- Microsoft Office
8d
Program Manager II, Central Leads Management Team
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Salesforce
- Data analysis skills
- Finance
Vendor Performance Manager, SMB Growth, Google Customer Solutions
Google —Hyderabad, Telangana
- Full-time
- PMP
- Analysis skills
- Project management
8d
Senior Program Manager , Customer Service Business
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Customer service
- Master's degree
- Analysis skills
Delivery Consultant, Customer Experience, Professional Services
AWS ProServe IN - Karnataka —Hyderabad, Telangana
- Full-time
- Computer Science
- Sales
- Salesforce
Senior Manager, Success Architecture
Salesforce —Hyderabad, Telangana
- Full-time
- Computer Science
- Salesforce
- Bachelor's degree
Customer Success Manager
Urban Dart —Hyderabad, Telangana
- Doctoral degree
- Computer Science
- Master's degree
Senior Manager, Strategic Customer Development
The U.S. Pharmacopeia (USP) —Hyderabad, Telangana
- Full-time
- Sales
- Customer service
- Salesforce
- Paid time off
Manager - Customer Care
UWorld, LLC —Hyderabad, Telangana
- Full-time
- Customer service
- Research
- Bachelor's degree
Quick apply
T&T | Customer | S&S | Consultant | Functional Testing | Hyderabad
Deloitte —Hyderabad, Telangana
- Sales
- Customer service
- Master's degree
Techno-functional Delivery Manager
Quest Global —Hyderabad, Telangana
- Full-time
- Computer Science
- PMP
- Sales
Quick apply
Associate Manager- Sales & Operations
PepsiCo —Hyderabad, Telangana
- Remote
- Microsoft Powerpoint
- Computer Science
- Sales

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Lead Customer Success Manager

Cyara -
Hyderabad, Telangana

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Job details

Qualifications

Programme management
Analysis skills
Bachelor's degree
Software development
SaaS
AI
SDLC

Full job description

As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands deliver seamless, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently deliver exceptional experiences at scale.

As enterprises race to deploy agentic AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. Cyara is the confidence layer that answers that question, testing AI agents with AI agents to detect hallucinations, validate decisions, and ensure compliance before failures ever reach your customers.

Joining Cyara means helping shape the future of customer experience, partnering with some of the world’s biggest brands, and working alongside passionate, talented people who are committed to making every customer interaction better.

Sr. Customer Success Manager

We are seeking an exceptional Lead Customer Success Manager to join our team, preferably based on the West Coast or Pacific Time. This individual will play a critical role in building and maintaining strong relationships with our enterprise customers, ensuring they maximize the value of our solutions. If you're passionate about delivering exceptional customer experiences and are eager to contribute to a dynamic, growing team, we'd love to hear from you.

Let's talk about the role and responsibilities:

Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle
Understand the value of Cyara to the customer and be able to articulate that through measurable ROI back to key stakeholders and executives
Negotiate long-term renewals with keen attention to detail and with secured revenue uplift
Act as a program manager throughout the entire customer journey including professional services engagements
Understand the customer pain points and strategic objectives and how they can be solved with Cyara’s technology
Build adoption and value plans with customers to set a long-term vision for success and growth
Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion
Act as an escalation point when things are not going to plan
Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews
Coordinate and manage customer special requests & projects
Serve as a technical bridge between stakeholders at all levels, translating complex product capabilities into strategic value for customer functional heads/ decision makers while providing hands-on technical guidance to end users and implementation teams
Identify new opportunities within our existing customer base and grow revenue opportunities; Cross-sell & Upsell
Travel may be required from time to time

Let’s talk about your skills/expertise:

Consistently delivers excellent customer experience: 7+ years of experience in a Customer Success Role
Strategic mindsight with experience managing large midmarket and enterprise accounts. Able to capture Customer desired outcomes and translate into operational deliverables with tangible success metrics.
Able to define Value with appropriate KPIs and can capture in a success plan with owners and timelines so that tangible value is delivered.
Able to prepare and deliver business reviews to articulate value and build relationships. Adept at articulating value realized to customer senior management.
Ability to take ownership to leverage internal resources to deliver customer outcomes, remove roadblocks, and continually amplify value.
Demonstrated background in developing and managing relationships with internal sales teams and other stakeholder teams as required, e.g. professional services, product.
Results focused and able to start with the end in mind (renewals) and work backward to ensure the correct trajectory for success.
Comfortable with technical and operations conversations as it relates to our customer’s use cases and our products and services to add value to customer.
Strong program management skills
Strong analytical skills/ ability to identify patterns and spot trends
Previous experience working in a SaaS environment, or telecoms would be a distinct advantage
Knowledge of testing, the software development lifecycle desirable
Bachelor's degree in a related discipline is desirable

You Are:

Organized
Process-driven
Shows initiative
Customer Focused
Articulate and confident
A communicator
A problem solver

Why you should join us:

Looking for a place where your ideas matter, your growth is accelerated, and your work creates real impact? Welcome to Cyara.

We're building the assurance layer that gives enterprises the confidence to deploy agentic AI at scale with a global team that values curiosity, collaboration, and continuous learning. Whether you're launching new ideas, solving complex problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.

At Cyara, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with competitive pay, comprehensive benefits, flexible work options, recognition programs, and a strong focus on employee well-being, and you've got a workplace designed for both success and fulfilment.

Big opportunities. Real impact. Amazing people. That's the Cyara experience.

Cyara’s Diversity, Equity, Inclusive and Belonging Statement:

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Cyara’s Values Statement: At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone, we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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Refine Your Search

customer success manager jobs in hyderabad district telangana

Lead Customer Success Manager

Sr. Customer Success Manager

Customer Success Manager- US Clients

Customer Success Manager (Salesforce technical exp mandatory)

Customer Success Manager

Customer Success Manager

Sr. Customer Success Manager

Customer Support Lead or Manager B2B SaaS

Manager - Trade Promotion Management

Program Manager II, Central Leads Management Team

Vendor Performance Manager, SMB Growth, Google Customer Solutions

Senior Program Manager , Customer Service Business

Delivery Consultant, Customer Experience, Professional Services

Senior Manager, Success Architecture

Customer Success Manager

Senior Manager, Strategic Customer Development

Manager - Customer Care

T&T | Customer | S&S | Consultant | Functional Testing | Hyderabad

Techno-functional Delivery Manager

Associate Manager- Sales & Operations

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