hyderabad telangana amazon chat support Jobs – 19 Open Jobs Today

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CTK Svc Associate (S), CTK Svc Associate (S)
Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
- Weekend availability
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Amazon Dev Center India - Hyderabad - A85 —Hyderabad, Telangana
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Technical Support Representative
Nova Module —Hyderabad, Telangana
- Analysis skills
- Bachelor's degree
- Travel
Software Development Manager, Amazon Business Companion
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Team management
- Mentoring
- Recruiting
Product Technical Specialist
Eltropy Inc. —Hyderabad, Telangana
- Weekend availability
- Computer Science
- AWS
- Bachelor's degree
- Health insurance
Application Support Engineer II
GHX —Hyderabad, Telangana
- Oracle
- Computer Science
- Software troubleshooting
CUX Designer
Concentrix —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- AI
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12d
Product Support Engineer*
Meltwater Group —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Software troubleshooting
- English
- Master's degree
- Health insurance
- Paid time off
14d
Software Engineer I- Salesforce
Electronic Arts —Hyderabad, Telangana
- Computer Science
- Salesforce
- Bachelor's degree
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Senior Technical Program Manager, GREF Tech
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
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Engagement Delivery Lead
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- PMP
- Master's degree
Software Development Engineer, Alexa Kids Experience
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
- Bachelor's degree
- Machine learning
22h
Conversational Developer
DAZN —Hyderabad, Telangana
- Full-time
- Master's degree
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SDE-II, Alexa Subscriptions Growth
ADCI HYD 13 SEZ —Hyderabad, Telangana
- Full-time
- Computer Science
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Application Development Associate Advisor - HIH - Evernorth
The Cigna Group —Hyderabad District, Telangana
- Full-time
- Remote
- Oracle
- Java
- SQL

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ITS Support Manager , Global Service Desk

Amazon Dev Center India - Hyderabad - A85 -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

System administration
UNIX
Bachelor's degree
Computer networking
SharePoint
IT
Linux
Leadership
Communication skills
Information Technology
VPN

Full job description

DESCRIPTION

At Amazon, we strive to be Earth’s most customer-centric company where we can find and discover anything we want to buy online. We hire the world’s brightest minds, offering them an environment in which one can relentlessly improve the customer experience. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.
Amazon's IT Services Support team provides highly-available IT support for Amazon employees worldwide. We provide support for all used client applications, operating systems, email, VPN, mobile devices, and common collaboration services such as SharePoint and Exchange. Our customers may engage us via phone, chat, in person, or trouble ticketing.
You will manage local and/or remote resources and assist the global organization to define the perfect customer experience and own the strategies to create that experience. You will help the group develop and leverage their knowledge base to expedite the resolution of recurrent issues. You will identify ways to proactively reduce requests through automation, documentation, and process improvement. You will set high standards for issue handling, escalation and problem management across the organization and guide the team with metrics and goals that clearly measure their success.
You will work alongside a group of leaders to define the priorities and track the metrics and key performance indicators within the organization as a whole. You will hold service owners accountable to resolve issues on behalf of your customers.

Key job responsibilities

Leading a team of Support Engineers. Recognizing inefficiency and driving process improvement to enhance the productivity of all Amazonian's.
Measuring, monitoring, and maintaining the team’s ability to meet or exceed contact and resolution Service Level Agreements (SLA).
Coordinating a variety of projects in an operational environment.
Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a variety of audiences.
Working with engineering teams to plan for the support of new tools and services and improving the level of support provided for existing ones.
Developing and maintaining policies, procedures, and processes.
Hiring, developing, and retaining great talent.
Reducing contacts through process improvement and root cause analysis.
Responding to inquiries, escalations, and establishing partnerships with key customers and service owners.
Should be flexible with shift rotation to support 24X7 model (APAC,EMEA,AMER)

About the team
Global Service Desk supports Corporate & Customer Services Business Unit for their IT related issues via Voice,Chat and Ticket as support channel

BASIC QUALIFICATIONS

5+ years of developing a team of technical professionals across multiple locations experience
2+ years of leading technology teams as a information technology operations manager experience
Bachelor's degree, or 4+ years of professional or military experience
Knowledge of Linux or Unix systems administration

PREFERRED QUALIFICATIONS

Knowledge of cabling best practices
Experience in networking

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

Refine Your Search

amazon chat support jobs in hyderabad telangana

ITS Support Manager , Global Service Desk

CTK Svc Associate (S), CTK Svc Associate (S)

MyHR Live Support Advisor [S], MHLS Advisor [S]

Technical Support Representative

Software Development Manager, Amazon Business Companion

Product Technical Specialist

Application Support Engineer II

CUX Designer

Product Support Engineer*

Software Engineer I- Salesforce

Senior Technical Program Manager, GREF Tech

Engagement Delivery Lead

Software Development Engineer, Alexa Kids Experience

Conversational Developer

SDE-II, Alexa Subscriptions Growth

Application Development Associate Advisor - HIH - Evernorth

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