hyderabad telangana amazon investigation specialist Jobs – 10 Open Jobs Today

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Investigation Specialist I

Amazon Dev Center India - Hyderabad -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Benefits

Flexible schedule

Qualifications

English
Microsoft Office
E-Commerce
Analysis skills
Quality assurance
Bachelor's degree
Organizational skills
Communication skills
Time management

Full job description

DESCRIPTION

***Please note that this job role is a seasonal role (FTC) for 12 months on the payroll of Amazon***

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Risk Management Team. Candidates will be responsible for a wide range of duties related to the investigation and
Elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments
space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
The position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Position will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates to accomplish goals. They may also be required to contact customers by phone.
Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications
. Candidate must hold a bachelor's degree
. Speak, write, and read fluently in English
. Experience with Microsoft Office products and applications
. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
. Experience in payments or e-commerce

Communication Skills

Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Excellent interpersonal skills, with the ability to communicate complex transactional issues correctly and clearly to both internal and external customers

Problem Solving Skills

Demonstrated ability to work independently and make complex investigation decisions with little to no guidance
Excellent problem solving skills
Demonstrated ability to analyze problems logically
Self disciplined, diligent, proactive and detail oriented
Strong time management and organizational skills
Effectively prioritizes work time to ensure productivity and fulfills department standards for time spent
Excellent ability to determine situational needs and provide appropriate solutions

Key job responsibilities
This includes, but is not limited to:

Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards

BASIC QUALIFICATIONS

Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce

PREFERRED QUALIFICATIONS

Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Apply Now

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