Hyderabad Telangana Centre manager fertility centre Jobs – 1 Open Jobs Today

Receptionist front office
Eraya Fertility pvt ltd —Hyderabad, Telangana
- ₹20,000 - ₹28,000 a month
- Weekend availability
- Microsoft Word
- CRM software
- Hospitality
- Paid time off
- Cell phone reimbursement
Quick apply
9d

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Receptionist front office
Eraya Fertility pvt ltd —Hyderabad, Telangana
3–6 years of experience in front office / customer service; experience in healthcare, diagnostics, fertility, or hospitality preferred.
₹20,000 - ₹28,000 a month
Quick apply
9d

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Receptionist front office

Eraya Fertility pvt ltd
Hyderabad, Telangana

Quick apply

Job details

Full-time
₹20,000 - ₹28,000 a month
9 days ago

Benefits

Leave encashment
Paid time off
Cell phone reimbursement
Paid sick time

Qualifications

Microsoft Word
CRM software
Hospitality
Customer service
English
Local language
Microsoft Office
Supervising experience
Bachelor's degree
Data entry
EMR systems
Front desk
Communication skills
Time management

Full job description

Supervise, train, and motivate front office staff (receptionists, coordinators, call-centre staff) to maintain high standards of patient service.
Manage patient appointments, registrations, and check-in/check-out processes, ensuring minimal waiting time and accurate data entry.
Ensure all incoming calls, WhatsApp messages, and emails are answered promptly, professionally, and routed correctly.
Monitor the front desk environment for cleanliness, safety, and adherence to brand standards (signage, brochures, displays).
Handle escalated patient queries, feedback, and complaints with empathy and timely resolution, coordinating with doctors and management where required.
Coordinate with clinical, nursing, billing, and lab/diagnostic teams for smooth patient flow and efficient scheduling.
Oversee maintenance of patient records, logs, visitor registers, and ensure confidentiality and adherence to data protection norms.
Prepare and manage staff duty rosters, leave plans, and ensure adequate coverage during peak hours, weekends, and special events.
Track and manage front office supplies (stationery, forms, tokens, visitor badges, etc.) and raise purchase requirements in time.
Support implementation of SOPs, checklists, and audit requirements for front office processes and patient experience.
Generate basic MIS reports (footfall, appointment no-shows, TAT at reception, call volumes, feedback reports) for management review.
Ensure compliance with clinic/hospital policies, safety norms, and infection control guidelines in the reception area.

Required Qualifications and Experience

Graduate in any discipline (Hospital Administration / Business / Commerce preferred).
3–6 years of experience in front office / customer service; experience in healthcare, diagnostics, fertility, or hospitality preferred.
Prior experience in supervising a small team will be an advantage.

Skills and Competencies

Excellent communication skills in English and local language; additional languages are a plus.
Strong customer service orientation with calm, courteous behaviour under pressure.
Good knowledge of appointment/EMR/CRM software and MS Office (Excel, Word, email).
Strong coordination, time-management, and problem-solving skills.
Ability to lead, train, and coach front office staff.
High level of integrity, confidentiality, and professional appearance.

Reporting and Work Conditions

Reports to: Centre Manager / Clinic Administrator.
Location: Nanakramguda
Contact Number 9550832277

Job Type: Full-time

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits:

Cell phone reimbursement
Leave encashment
Paid sick time
Paid time off

Experience:

Front desk: 2 years (Preferred)

Work Location: In person

Quick apply

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