About Us
Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.
At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.
Why We Do What We Do
In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.
Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture.
Position Overview
- Using our approved materials, deliver impactful learning experiences for new and existing Zelis associates in our Payments business unit.
- Collaborate on associate training activities including assessment, planning, implementation, evaluation, and revision of department training programs to address learning needs.
- Support and enhance an engaged and impactful associate learning community for both orientation related learning and continuing education.
- This is an individual contributor role Payments Learning team.
At Zelis, we Get Stuff Done. So, let’s get to it!
A Little About Us
Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts, driving real, measurable results for clients.
A Little About You
You are that unique sizzle of personality and professional expertise who loves what you do and inspires others! You are more than your resume. You are a combination of the experiences you have had in your community, the successes you’ve gained over your career, and the lessons you’ve learned along the way. You’re also a blend of references from your favorite TV show, the tattoo you got with your best friend, and your favorite karaoke song.
Position Overview:
Knowledge Management Steward serves as the accountable owner for domain knowledge health within the Knowledge Management System. This role operates within the Payments Learning COE and is responsible for governance, prioritization, lifecycle integrity, and cross-functional alignment of domain content. The role works with both human in the loop and AI-enabled resources to develop and sustain knowledge stores for impactful access in the flow of their work.
Role Objectives:
- Support domain knowledge health across the Knowledge Management System (accuracy, relevance, lifecycle integrity).
- Define what knowledge must exist vs. optional, using informatics and stakeholder feedback.
- Execute established KM governance standards.
- Manage intake, triage, and routing for knowledge-related requests.
- Drive timely SME review through lifecycle checkpoints and nudges for action (review, update, archive).
- Monitor and report on domain knowledge health.
- Escalate risks, gaps, and content conflicts to appropriate leadership.
- This is an individual contributor role Payments Learning team (50% transactional; 50% strategic).
Key Responsibilities:
Domain governance and standards: Reinforce knowledge management standards and best practices within the domain. Ensure every critical knowledge asset has clearly assigned subject matter experts. Lead quarterly Steward reviews to assess domain knowledge health.
Knowledge lifecycle accountability: Own lifecycle checkpoints (creation, validation, review cadence, archival). Trigger SME review cycles and ensure timely updates. Maintain domain-level visibility into lifecycle compliance.
Intake, Triage and Prioritization: Manage centralized intake for knowledge requests and updates. Assess business impact, urgency, and dependencies. Route requests to appropriate SMEs. Prevent unnecessary or redundant content creation.
Cross Functional Alignment: Own coordination of SME input for content updates, validation, and final approval. Partner with Product, Service Operations, Learning and other identified stakeholders across the enterprise to align knowledge with workflows and operating models.
System, Process Management: Ensure initiative-driven changes are reflected accurately and timely within the Knowledge Management System. Identify obsolete, duplicate, or conflicting content and drive resolution. Proactively surface systemic content risks or structural gaps and recommend corrective action. Partner with leaders and associates across the business to promote usage and adoption of AI-enabled tooling and Knowledge Management System.
Measurement and Continuous Improvement: Maintain Steward dashboard tracking for domain knowledge health. Monitor usage, engagement, and feedback trends (AI and data-informed guidance). Recommend improvement opportunities in structure, taxonomy, or governance. Report domain health insights in governance reviews to leadership.
Qualifications:
- Bachelor’s degree in Business Operations, Organizational Development, Information Management, or related field strongly preferred.
- Highly organized and proactive self-starter with 4-5 years in knowledge management, operations enablement, product operations, governance, or related domain.
- Highly Valued: Change Management certifications (Prosci, ACMP, CCMP with experience in-use), Process Improvement (Lean Six Sigma Green Belt or above with experience in-use).
- Highly Valued: Experience in Learning & Development (designing, developing, and facilitating process-related training in a corporate environment).
- Required: Intermediate Office 365 application skills (Word, Excel, PowerPoint, SharePoint, Forms)
- Required: Strong organizational and time management skills.
- Required: Strong written and verbal communication skills, active listening, and translating insight into action.
- Required: Strong cross-functional stakeholder management.
- Thrives in high-energy, fast-paced environments.
- Ability to be a driver and change agent to support our growing organization.
Our Values and Culture
We are always thinking about life beyond the laptop and how we can drive positive change for our clients, our associates, and our communities. Our IMPACT Value Behaviors are how we elevate that thinking and turn it into action:
- Drive Innovation
- Embrace a Growth Mindset
- Put People First
- Act With Agility
- Champion Collaboration
- Build Trust
We look at the big picture when it comes to our associates and our culture. We work to effectively build a thriving, exciting experience for our associates. We leverage these values to continuously evolve an award-winning culture that has a longevity greater than the novelty of a ping pong table in the break room. Our idea of a great workplace is where we can show up as our authentic selves—which is the best way to bring together extraordinary talented people who feel empowered to make a positive IMPACT.
A Lot of Respect
This is a collaborative organization where everyone is on your team. Each person—from the newest intern to the CEO—is in their position because they are an expert, and they view you with the same lens. No matter who you are, where you sit in the organization, or the span of your tenure, everyone at Zelis is treated with respect.
1. We respect your time (so much so that we aren’t asking you to write a cover letter). We make sure you have time to focus by offering Meeting-Free Wednesdays as well as time for you with ZelisCares Fridays early dismissal.
2. We respect and prioritize work-life balance. With flexible PTO, a hybrid/remote work environment, and a culture that encourages disconnecting after hours, we ensure you have the time and space to manage life’s surprises and fully engage outside of work. Working “9 to 5” isn’t just a hit song; we respect business hours and promote wellness offerings to keep you at your best, both on and off the clock.
3. We respect diverse opinions. There are always seats at the table, and we’re eager to add more chairs. We continue to build our Diversity, Equity, and Inclusion initiatives including trainings, guest speakers, associate-led Business Resource Groups, in-office DEI events, and more.
4. We respect that everyone has different needs. With this in mind, Zelis has built and continues to add to our benefits offerings by including medical, dental, 401k, fertility and family building, education assistance, pet insurance, menopause and midlife care, and more.
5. We respect YOU. As an Equal Opportunity Employer, we believe that everyone’s voice has a place in the chorus. We encourage members of traditionally underrepresented communities to apply.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We welcome applicants from all backgrounds and encourage you to apply even if you don’t meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].
Disclaimer
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.
Commitment to Diversity, Equity, Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email [email protected].
