Hyderabad Telangana Program associate Jobs – 618 Open Jobs Today

Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- CRM software
- Customer service
- Bachelor's degree
- Health insurance
2d
Learning and Development Associate
Fresh Prints —Hyderabad, Telangana
- ₹700 a day
- Full-time
- Remote
Quick apply
2h
Fresher Trainee and Jr Executive Coding Services
CorroHealth Infotech Private Limited —Hyderabad, Telangana
- From ₹25,000 a month
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Quick apply
Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)
Amazon Dev Center India - Hyderabad —Hyderabad, Telangana
- Full-time
- Computer science
- Microsoft Excel
- English
Associate Salesforce Developer
Accellor —Hyderabad, Telangana
- Full-time
- Remote
- Software troubleshooting
- Salesforce
- Research
- Health insurance
- Paid time off
Quick apply
Associate Analyst - HR Admin - Hyderabad
Deloitte —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Human resources
- Business Administration
9d
Teachers - Delhi Public School Aerocity
Delhi Public School, Nacharam —Hyderabad, Telangana
- ₹30,000 - ₹50,000 a month
- Full-time
- English
- Microsoft Office
- Administrative experience
Quick apply
Clinical Investigator
Optum —Hyderabad, Telangana
- Full-time
- B.Sc
- Analysis skills
- Bachelor's degree
- Health insurance
Services Support Associate, Executive Coordinator, Hyderabad
Deloitte —Hyderabad, Telangana
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Cyber Security Analyst
Hyland —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- AI
- Communication skills
Knowledge Management Associate
Invesco —Hyderabad, Telangana
- Full-time
- Hybrid work
- Research
- 12th Pass
- Project management
- Health insurance
- Work from home
14d
Product Support Associate (4 Months Contract role)
Thomson Reuters —Hyderabad, Telangana
- Full-time
- Hybrid work
- Salesforce
- English
- Communication skills
- Work from home
Project Associate / Project Manager - High Potential Students
Central Square Foundation —Hyderabad, Telangana
- Full-time
- English
- Project management
- Travel
Quick apply
12d
Business Advisory New Associate-Messaging
Accenture —Hyderabad, Telangana
- Full-time
- English
- Communication skills
USI-EH27-DTTL - R&BP-Independence - Services Associate
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Project Manager
Sanofi —Hyderabad, Telangana
- Master's degree
- Project management
- Bachelor's degree
- Health insurance
4d
Associate -APAC AML Governance and Analytics
JPMorganChase —Hyderabad, Telangana
- Full-time
- Analysis skills
- Project management
- Bachelor's degree
Services Support Associate, Integrated Admin, Hyderabad
Deloitte —Hyderabad, Telangana
- Rotational shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Associate Reporting Analyst
TTEC —Hyderabad, Telangana
- Microsoft Excel
- SQL
- Analysis skills
- Paid time off
Quick apply
8d
Quality Auditing Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Service Representative

Optum -
Hyderabad, Telangana

Apply Now

Job details

Full-time
2 days ago

Benefits

Health insurance

Qualifications

CRM software
Customer service
Bachelor's degree
Computer skills
Communication skills
Help desk

Full job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We are looking for a knowledgeable and proactive advocate to support and enhance the performance of our Digital chat support process. The advocate will play a critical role in ensuring process excellence by providing timely updates, conducting refresher and query sessions, and driving team performance through expertise and guidance

Primary Responsibilities:

Respond to customer inquiries via live chat regarding prescription refills, order status, medication availability, and insurance coverage
Educate patients on pharmacy procedures, prescription benefits, and proper medication usage
Guide patients in navigating online pharmacy platforms and mobile applications
Resolve issues related to prescription delays, billing, and insurance claims
Focus on resolving issues on the first chat, navigating through complex computer systems to identify the status of the issue and provide appropriate response to chatter
Document all interactions accurately in the system
Collaborate with pharmacists, technicians, and other departments for medication-related concerns
Escalate complex issues to appropriate personnel when necessary
Maintain compliance with HIPAA and other healthcare privacy regulations
Handle up to 2.5 concurrency Chats
Take chat messages per day from customers who have questions about their health benefits
Support secure email inquiries
Use personality and our tools to help customers through the health care benefits available to them
Communicate online in a conversational manner that promotes dialogue and establishes rapport. Associate must avoid poor grammar, misstatements, or lengthy explanation. Online writing necessitates that associate have an aptitude for knowing when to apply the "dos and don'ts" of online communication
Provide product information, use service engagement skills, and efficiently use service resources
Technology comfort and know-how: Associate must be adept at using the Associate Workspace, other technology, and automation tools
App, Website, and SMS savvy: Consumers who accept an engagement will have high expectations of the associate's knowledge. Associate will need to maintain a high level of familiarity with the digital property the consumer is using
Read between the lines." Visitors don't necessarily have good writing skills and advocates may have to interpret what the visitor is really asking by responding with a clarifying question or statement
Adapt to continual change as the department fine-tunes the messaging program"
Maintain a healthy brand-to-consumer relationship that benefits the consumer. Communicate with consumers primarily through messaging. Unlike other forms of communication, messaging grants both you and the consumer time flexibility, and keeps you connected even after the immediate question has been answered. The result is a superior customer service experience for the consumer, and a superior professional experience for you - where you can personalize your interactions and have a meaningful impact on our business
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualification:

Any Graduate Degree

Preferred Qualification:

Customer Service experience

Soft Skills:

General knowledge of computers and business operations
Proven ability to communicate articulately and credibly
Solid keyboard skills and experience using helpdesk, ordering or CRM software
Demonstrated ability to achieve service goals
Success in highly automated environment
Dynamic and engaging written communication style
Excellent interpersonal and business communications skills - verbal and written
Demonstrated self-motivation

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Apply Now

Refine Your Search

program associate jobs in hyderabad telangana

Customer Service Representative

Learning and Development Associate

Fresher Trainee and Jr Executive Coding Services

Quality Associate, LMAQ, Last Mile Analytics and Quality (LMAQ)

Associate Salesforce Developer

Associate Analyst - HR Admin - Hyderabad

Teachers - Delhi Public School Aerocity

Clinical Investigator

Services Support Associate, Executive Coordinator, Hyderabad

Associate Cyber Security Analyst

Knowledge Management Associate

Product Support Associate (4 Months Contract role)

Project Associate / Project Manager - High Potential Students

Business Advisory New Associate-Messaging

USI-EH27-DTTL - R&BP-Independence - Services Associate

Associate Project Manager

Associate -APAC AML Governance and Analytics

Services Support Associate, Integrated Admin, Hyderabad

Associate Reporting Analyst

Quality Auditing Associate

I want to receive the latest job alerts for program associate in hyderabad telangana

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