Hyderabad Telangana Service desk analyst Jobs – 45 Open Jobs Today

Analyst - Service Desk 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Customer service
- English
- Windows
Quick apply
4d
Analyst - Service Desk N 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- English
- Bachelor's degree
- Agile
Quick apply
Service Desk Analyst - II
Enviri Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
Service desk analyst
Prolifics —Hyderabad, Telangana
- Windows
- Master's degree
- Bachelor's degree
12d
IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
MIS Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Google Suite
- Microsoft Excel
- Master's degree
Jr. Tech Support Analyst
Warner Bros. Discovery —Hyderabad, Telangana
- Weekend availability
- English
- Windows
- Bachelor's degree
12d
Global IT Service Desk - Team Leader
Aveva —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Health insurance
- Paid time off
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
Support Analyst IT – Quality
Mattel —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
13d
IT Customer Service Analyst
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
5d
Learning Platform-GTO-Analyst-Service Delivery
Deloitte —Hyderabad, Telangana
- Software troubleshooting
- Customer service
- Microsoft Office
1d
Technical Service Analyst I
サイネオス・ヘルス —Hyderabad, Telangana
- Azure
- Microsoft Outlook
- Computer Science
11d
Analyst Quality
Mattel —Hyderabad, Telangana
- Full-time
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Senior ServiceDesk Analyst
Coretek Services —Kondapur, Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Azure
- Windows
- Bachelor's degree
Quick apply
Technical Service Analyst I
Syneos - Clinical and Corporate - Prod —Hyderabad, Telangana
- Full-time
- Azure
- Microsoft Outlook
- Computer Science
11d
Application Support Team Lead
Computershare —Hyderabad, Telangana
- Full-time
- Customer service
- Research
- Analysis skills
- Health insurance
- Paid time off
5d
Associate Lead Consultant - IT Service desk
Yash Technologies —Hyderabad, Telangana
- Azure
- Computer Science
- Windows
2d
Services Specialist II
Deloitte —Hyderabad, Telangana
- Microsoft Excel
- Computer Science
- Bachelor's degree
1d
Senior Analyst, Software Product Service Desk
WSA APAC —Hyderabad, Telangana
- Azure
- DevOps
- Analysis skills
Quick apply

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Analyst - Service Desk 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time
4 days ago

Qualifications

ITIL Certification
Operating systems
Customer service
Call centre
LAN
English
Information Systems
Windows
Bachelor's degree
ITIL
IT support
Computer Engineering
DNS
Business continuity planning
MacOS
ServiceNow
Agile
BA
Communication skills
Active Directory
Information Technology
VPN

Full job description

Analyst - Service Desk

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Service Desk Analyst

Responsibilities

Act as the first point of contact for all IT incidents and service requests via phone, email, chat, or ticketing system
Log, categorize, prioritize, and track incidents and requests in accordance with ITIL processes
Provide first-line technical support for hardware, software, network, and application issues
Resolve common issues at first contact using documented procedures and knowledge base articles
Escalate unresolved incidents to L2/L3 support teams with clear documentation and troubleshooting details
Monitor ticket queues to ensure SLA compliance and timely resolution
Communicate effectively with users, providing regular updates on ticket status
Perform basic user administration tasks (e.g., password resets, account unlocks, access requests)
Follow incident, request, problem, and change management processes
Contribute to the maintenance and improvement of knowledge base articles
Identify recurring issues and recommend process improvements

Qualifications we seek in you!

Technical & Process Skills

Prior experience in a service desk or IT support role
Basic understanding of ITIL framework and service management principles
Familiarity with ticketing systems (ServiceNow preferred)
Knowledge of Windows/macOS operating systems and common business applications
Basic networking concepts (LAN/WAN, VPN, DNS)
Strong customer service and communication skills
Ability to work in a fast-paced, shift-based environment

Preferred Qualifications/ Skills

ITIL Foundation certification (or willingness to obtain)
Experience supporting Microsoft 365, Active Directory, and endpoint devices
Prior experience in a call center or customer-facing support role

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, ServiceNow Certified Application Developer - ServiceNowServiceNow, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Service Desk

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

service desk analyst jobs in hyderabad telangana

Analyst - Service Desk 5B

Analyst - Service Desk N 4A

Service Desk Analyst - II

Service desk analyst

IT Support Analyst 1

MIS Analyst

Jr. Tech Support Analyst

Global IT Service Desk - Team Leader

IT Support Analyst

Support Analyst IT – Quality

IT Customer Service Analyst

Learning Platform-GTO-Analyst-Service Delivery

Technical Service Analyst I

Analyst Quality

Senior ServiceDesk Analyst

Technical Service Analyst I

Application Support Team Lead

Associate Lead Consultant - IT Service desk

Services Specialist II

Senior Analyst, Software Product Service Desk

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