hyderabad telangana service desk analyst Jobs – 51 Open Jobs Today

GCC-FSD- Analyst- Hyderabad
Deloitte —Hyderabad, Telangana
- Microsoft Powerpoint
- Microsoft Word
- CRM software
8d
Analyst II Service Desk
Fanatics —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Technical Associate - Service Desk
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- English
- Bachelor's degree
- Agile
Quick apply
Systems Analyst
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Service Desk Analyst - Senior ( 3-5 yrs), Hyderabad
Skill Lab Services —Hyderabad, Telangana
- ₹10,00,000 - ₹20,00,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
Quick apply
6d
Global IT Service Desk - Team Leader
Aveva —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Windows
- Health insurance
- Paid time off
Systems Analyst II
FedEx AMEA —Hyderabad, Telangana
- Full-time
- English
- SQL
- Bachelor's degree
IT Support Analyst (SWAM)
Qualcomm —Hyderabad, Telangana
- Microsoft Excel
- Software troubleshooting
- Word processing
17h
Analyst II Service Desk
Fanatics E-Commerce (India) LLP —Hyderabad, Telangana
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
System Analyst
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Microsoft Powerpoint
- Oracle
- English
Analyst IT Operations(End User Applications Support Engineer)
Mattel —Hyderabad, Telangana
MIS Analyst
IntouchCX —Hyderabad, Telangana
- Full-time
- Google Suite
- Microsoft Excel
- Master's degree
Learning Reporting - Analyst - Hyderabad
Deloitte —Hyderabad, Telangana
- Oracle
- Computer Science
- SQL
7d
Sr Analyst IT Operations(iSeries/ AS400 UAP )
Mattel —Hyderabad, Telangana
- Computer Science
- SQL
- Analysis skills
CoRe Global Contact Center - ITSD-Tech - Analyst
Deloitte —Hyderabad, Telangana
- Microsoft Outlook
- Computer Science
- Software troubleshooting
8d
Principal IT Product Management Analyst
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Engineering
- English
Service Desk Analyst - II
Enviri Corporation —Hyderabad, Telangana
- Full-time
- Azure
- Software troubleshooting
- Customer service
Quick apply
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
Associate Technical Analyst
Experian —Hyderabad, Telangana
- Full-time
- Hybrid work
- Salesforce
- English
- Windows
- Health insurance
- Paid time off
Quick apply
14d
Cyber Info Assurance Analyst
Medtronic —Nanakramguda, Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Azure
- Software troubleshooting

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GCC-FSD- Analyst- Hyderabad

Deloitte -
Hyderabad, Telangana

Apply Now

Job details

8 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Software troubleshooting
Call center
B.Sc
B.Com
Technical support
Microsoft Office
Finance
Science
Bachelor's degree
Computer hardware
Computer Applications
Diploma
Leadership
BCA
Help desk

Full job description

Services Support Associate II, Contact Center

Deloitte believes in its diverse talent. That is why only the BEST choose to be at Deloitte. The FSD team is an internal support line for Deloitte employees for multiple Geographies for Business Application Support. We support all types of calls concerning problems with business applications. FSD team differentiates itself from other Call Centers by way of its work culture which encourages delivering distinctive service and the Rewards and Recognition programs which encourage taking initiative. FSD expects people to work with minimum supervision, think out of the box, make quick decisions, provide attention to detail and be flexible to change.

Work you'll do

As a Services Support Associate II, Contact Center on the Finance Service Desk team, you will be responsible for providing internal application support to Deloitte professionals across multiple geographies.

Respond to incoming calls, chats, webforms, voicemails, emails, and fax requests from Deloitte employees.
Analyze and resolve incidents and service requests involving application software and hardware, or escalate issues to the appropriate support team.
Document incidents and support requests in the CRM tool and ensure tickets are closed or escalated appropriately.
Monitor ongoing issues, outages, and environment changes communicated through email and other internal channels.
Support performance expectations including customer satisfaction, contact quality, first call resolution, and schedule adherence.

The team

The Finance Service Desk (FSD) team provides internal business application support to Deloitte professionals across multiple geographies. The team helps resolve application and technology-related issues through a range of support channels while delivering a consistent service experience. Team members work in a fast-paced environment, collaborate across regions, and support service continuity for internal stakeholders.

Location: Hyderabad

Shift Timings: 11 AM to 8 PM

Qualifications

Required:

Bachelor of Science, Bachelor of Commerce, Bachelor of Computer Applications, other non-engineering graduation degree, or diploma
0-2 years of experience in help desk, contact center, service desk, or technical support
Experience using Microsoft Office applications, including Word, Excel, and PowerPoint
Knowledge of computer hardware, software, internet connectivity, and application performance
Experience documenting incidents or service requests in a ticketing or customer relationship management tool

Preferred:

Experience supporting users through multiple channels, including calls, chat, email, and webforms
Experience troubleshooting application access, software, or hardware issues
Experience working in a shift-based support environment

Our purpose

Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients’ most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 352047

Apply Now

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service desk analyst jobs in hyderabad telangana

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