India 2nd line support engineer Jobs – 50 Open Jobs Today

2nd Line Customer Support Engineer
Forterro —Bengaluru, Karnataka
- Hybrid work
- ERP systems
- SQL
- AWS
Quick apply
1st Line Customer Support Engineer
Forterro —Bengaluru, Karnataka
- Hybrid work
- Software troubleshooting
- DevOps
- ERP systems
Quick apply
Sr. Application Support Engineer
OSTTRA —Gurugram, Haryana
- Weekend availability
- Oracle
- Computer Science
- Software troubleshooting
- Health insurance
- Paid time off
Quick apply
21h
Lead Microsoft 365 engineer
TechMonarch Infocom LLP —Ahmedabad, Gujarat
- ₹80,000 - ₹1,00,000 a month
- Full-time
- Azure
- Software troubleshooting
- English
Quick apply
Stress Analysis Engineer M-F
Safran —Karnataka
- Full-time
- Microsoft Excel
- Master's degree
- Analysis skills
SAESI Shop Technical Support Engineer M-F
Safran —Hyderabad, Telangana
- Full-time
- English
- Master's degree
- Mechanical knowledge
8d
Quality Production Engineer - Electronics M-F
Safran —Karnataka
- Full-time
- English
- Master's degree
- Bachelor's degree
Senior End User Computing Engineer
DAZN —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Process Engineering SME
Tata Electronics —Assam
- Master's degree
- Assembly
- Bachelor's degree
Continuous Improvement Specialist M-F
Safran —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Bachelor's degree
Technical Operations Agent - India
Spiideo —Nashik, Maharashtra
- Part-time
- English
- In-person
Data Engineering Manager
Takeda Pharmaceutical —Bengaluru, Karnataka
- Full-time
- Communication skills
- Health insurance
- Cell phone reimbursement
Flight R&D Engineer
Airbound —Bengaluru, Karnataka
- Email
- Python
- Health insurance
Quick apply
Financial Systems Analyst
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Oracle
- Computer Science
- ERP systems
End User Computing (EUC) Engineer
DAZN —Hyderabad, Telangana
- Full-time
- English
- Windows
- IT
Quick apply
System Engineer - Mechanical M-F
Safran —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Mechanical knowledge
Supplier Performance Manager M-F
Safran —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
13d
Lead Engineer - Technical Publications M-F
Safran —Karnataka
- Full-time
- English
- Master's degree
- Assembly
Quality engineer - senior engineer M-F
Safran —Hyderabad, Telangana
- Full-time
- Bachelor's degree
- Continuous improvement
Lead Testing Engineer - Mechanical M-F
Safran —Karnataka
- Full-time
- Bachelor's degree

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2nd Line Customer Support Engineer

Forterro -
Bengaluru, Karnataka

Quick apply

Job details

Permanent

Qualifications

ERP systems
SQL
AWS
APIs
Problem management
Communication skills

Full job description

Description

The Professional, 2nd Line Customer Support resolves escalated incidents and supports technical investigations. The role works within established processes to identify issues, recommend fixes and improve service effectiveness. The Professional collaborates with R&D and other teams to complete investigations and reduce repeat incidents. The role applies practical knowledge, works independently on defined objectives and supports less experienced colleagues when needed.

Responsibilities

Handles escalated incidents from 1st Line Support.
Investigates issues and drives them to resolution using established methods.
Identifies root causes and proposes corrective and preventive actions for review.
Works with R&D teams to resolve product defects and recurring issues.
Analyses incident data and reports trends to internal teams.
Checks systems and processes and recommends adjustments that improve effectiveness.
Assesses new incidents and determines if they relate to known errors.
Explains technical procedures to colleagues and customers and escalates complex issues.
Solves problems using experience, available knowledge and guidance from senior colleagues.
Provides informal support and mentorship to less experienced professionals.

Skills, Knowledge & Expertise

Experience in 2nd Line Support or related technical support roles.
Practical understanding of incident and problem management processes.
Ability to analyse issues and complete investigations within set frameworks.
Clear communication skills with internal and external stakeholders.
Ability to recommend improvements to processes and service performance.
Education and experience in a relevant technical field.
Knowledge and experience of SQL
ERP experience is preferred
API handling is preferred
AWS experience

About Forterro

Founded in 2012, Forterro has grown to become a category leader in industrial software – with strongholds in Europe’s top production economies, as well as regional service hubs and development centres around the world. From more than 40 office locations, our 2,500+ employees provide and support software for more than 13,000 industrial businesses. Our products are deeply rooted in the demands of their local geography. And each is designed to strengthen and accelerate our customers’ ability to operate efficiently and compete effectively.

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Refine Your Search

2nd line support engineer jobs in india

2nd Line Customer Support Engineer

1st Line Customer Support Engineer

Sr. Application Support Engineer

Lead Microsoft 365 engineer

Stress Analysis Engineer M-F

SAESI Shop Technical Support Engineer M-F

Quality Production Engineer - Electronics M-F

Senior End User Computing Engineer

Process Engineering SME

Continuous Improvement Specialist M-F

Technical Operations Agent - India

Data Engineering Manager

Flight R&D Engineer

Financial Systems Analyst

End User Computing (EUC) Engineer

System Engineer - Mechanical M-F

Supplier Performance Manager M-F

Lead Engineer - Technical Publications M-F

Quality engineer - senior engineer M-F

Lead Testing Engineer - Mechanical M-F

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About Forterro

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