India Senior customer advocate Jobs – 743 Open Jobs Today

Senior Director, Policy
Salesforce —Delhi, Delhi
- Full-time
- Salesforce
- AI
- Communication skills
Account Executive (B2B Sales - Client Acquisition)
Indeed —Bengaluru, Karnataka
- ₹8,70,000 - ₹13,90,000 a year
- Full-time
- Bachelor's degree
- In-person
- Phone etiquette
- Health insurance
- Paid time off
Quick apply
Senior Product Manager
Optum —Bengaluru, Karnataka
- Full-time
- Azure
- AWS
- Bachelor's degree
- Health insurance
Executive Escalations Senior Associate
Airbnb —Gurugram, Haryana
- ₹10,90,000 - ₹12,40,000 a year
- Weekend availability
- Conflict management
9d
Global IT Configuration Engineer Senior Specialist
Boston Consulting Group —Gurugram, Haryana
- Full-time
- Microsoft Powerpoint
- Software troubleshooting
- Bachelor's degree
Senior Advocate Litigation - Full Time
Shri Management Services —Pune, Maharashtra
- ₹6,00,000 - ₹7,00,000 a year
- Full-time
- Bachelor's degree
- Negotiation
Senior Legal Executive
Khushbu Auto Finance Limited —Muzaffarpur, Bihar
- ₹22,000 - ₹30,000 a month
- Full-time
- Microsoft Office
- Finance
- Master's degree
- Health insurance
- Paid time off
Quick apply
8d
Assistant Vice President - Litigation and Enforcement
DMI Housing Finance —Delhi, Delhi
- Full-time
- Bachelor's degree
2d
GRC Senior analyst
Hitachi —Bengaluru, Karnataka
- Full-time
- English
- Communication skills
Senior Customer Service Representative
Optum —Hyderabad, Telangana
- Full-time
- Customer service
- Typing
- In-person
- Health insurance
FinCrime Operations Senior Lead-AML Investigations
Wise —Hyderabad, Telangana
- ₹26,10,000 - ₹30,80,000 a year
- Full-time
- Project management
- Continuous improvement
Quick apply
Head of IT & Business Partner India
KLA —Chennai, Tamil Nadu
- Full-time
- Travel
- Leadership
- Communication skills
12d
Customer Operations Manager
SnapFind —Pune, Maharashtra
- ₹10,15,036.49 - ₹14,58,654.58 a year
- Full-time
- Customer service
- Master's degree
- Bachelor's degree
Quick apply
Senior Site Reliability Engineer I - SAP
Booking Holdings —Bengaluru, Karnataka
- Full-time
- Master's degree
- AWS
- Bachelor's degree
Sr. Aircover Specialist
Airbnb —Gurugram, Haryana
- ₹8,80,000 - ₹10,30,000 a year
- Customer service
- English
- Research
Senior Client Coordinator / ERP
eNova Software and Hardware Solutions Private Limited —Saravanampatti, Coimbatore, Tamil Nadu
- ₹2,50,000 - ₹3,50,000 a year
- ERP systems
- English
- Bachelor's degree
- Health insurance
- Food provided
Quick apply
12d
Assistant Vice President-CSFD-Legal-Mumbai - Lower Parel-M4-M6
TATA Capital —Mumbai, Maharashtra
- Full-time
- Master's degree
- Bachelor's degree
Senior Analyst, Customer Experience
Aptean —Bengaluru, Karnataka
- Full-time
- Bachelor's degree
- AI
- Communication skills
Associate Director & Senior Wealth Specialist
Standard Chartered —Dindarput, Delhi
- Management
- English
- Master's degree
- Health insurance
- Paid sick time
Sr. Team Lead - Data Engineering
Zelis —Telangana
- Full-time
- Hybrid work
- Azure
- Management
- Computer Science

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Senior Director, Policy

Salesforce -
Delhi, Delhi

Apply Now

Job details

Full-time

Qualifications

Salesforce
AI
Communication skills
Negotiation

Full job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Global Affairs

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is a global leader in cloud-based and AI-enabled customer relationship management (CRM) software. Our products help enterprises of all sizes and in all sectors to connect with their customers in new, innovative ways. Our customers also include government organisations using our tools to better connect with citizens.

The Role:

Salesforce is seeking a high-calibre, strategic Senior Director of Government Affairs for India & Subcontinent. Salesforce's global government affairs team is a diverse group of dedicated (and fun!) professionals who lead the company’s engagement with government officials, legislators, regulators, and other political stakeholders, shaping the company’s positions on public policy. As a key leader within the Global Government Affairs team, you will be the primary driver of Salesforce’s public policy strategy and government affairs in one of our most critical growth and international markets.

Reporting into the VP of Government Affairs of Asia Pacific and working closely with the CEO of South Asia, Salesforce and leadership team, the role will be responsible for building and expanding Salesforce’s interaction with national and local government officials, regulators, partners, and any stakeholders relevant to delivering government affairs advocacy objectives and business priorities at central and state level in the region.

The Senior Director, will be responsible for managing and executing external advocacy efforts, outreach programs, and key initiatives in concert with Salesforce’s objectives. You will facilitate high-level engagements between executives and key stakeholders, including legislature, regulatory, and industry association, to promote and advocate the company’s public policy objectives, aligned with business objectives.

The Senior Director will actively contribute to making the Global Government Affairs more impactful and recognized as a trusted business partner. You will also work collaboratively with others internal stakeholders, and business units to ensure alignment between business priorities and public policy goals. Specifically, the role will also be involved in creating, leading and executing government affairs strategy for public sector and regulated industries, in close collaboration with the business unit leadership.

Key job responsibilities:

Strategic Advocacy & Policy Leadership

Public policy advocacy covering issues such as cloud computing, AI, privacy, digital skilling, cyber security, digital sovereignty and other related technology matters.
Track and anticipate policy and legislative developments , identifying and prioritizing the issues relevant to Salesforce and developing campaigns to engage in policy related consultations, and proactively develop solutions to address these, work across functions within the organisation.
Represent Salesforce at major public policy forums positioning the company as a thought leader.

Government Relations & Stakeholder Engagement

Serve as the lead point of contact for the Government of India , including MEITY, various ministries, and regulatory bodies.
Ensure and maintain high level and strategic connections between Salesforce South Asia business leaders and government.
Build and maintain deep relationships with key stakeholders , including industry associations think tanks, and civil society organizations.
Build collaborative partnerships and coalitions across industry, trade associations and third-party groups.

Market Enablement & Business Growth

Enable business and sales opportunities , particularly regulated industries such as financial services and public sector, and executing a government affairs strategy that supports Salesforce’s business objectives in India.
Partner closely with Legal, Sales, and PR teams to ensure a unified approach to the Indian market and sub-continent.

Internal Strategy & Operational Alignment

Work across functions within the organisation to address policy challenges and develop solutions.
Execute a government affairs strategy that directly supports Salesforce’s overarching business objectives.

Minimum Qualifications:

16+ years of experience in government affairs, with hands-on experience in regulatory approvals and working with central and state governments
In-depth knowledge of government policies, processes, and regulatory requirements, particularly relating to the technology sector
Established and strong relationships with officials and departments within the government.
The embodiment of Salesforce’s Values of: Trust, Customer Success, Innovation, Equality and Sustainability

Preferred Qualifications

Proactive, adaptable, and able to operate both independently and as part of a team.
Excellent communication and negotiation skills
Experience working with or in multi-national corporations
A strong sense of ownership, desire to create meaningful outcomes, and passion for work that serves a greater good for customers, communities, or global challenges.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form .

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Apply Now

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The Role:

Key job responsibilities:

Strategic Advocacy & Policy Leadership

Public policy advocacy covering issues such as cloud computing, AI, privacy, digital skilling, cyber security, digital sovereignty and other related technology matters.

Track and anticipate policy and legislative developments , identifying and prioritizing the issues relevant to Salesforce and developing campaigns to engage in policy related consultations, and proactively develop solutions to address these, work across functions within the organisation.

Represent Salesforce at major public policy forums positioning the company as a thought leader.

Government Relations & Stakeholder Engagement

Serve as the lead point of contact for the Government of India , including MEITY, various ministries, and regulatory bodies.

Ensure and maintain high level and strategic connections between Salesforce South Asia business leaders and government.

Build and maintain deep relationships with key stakeholders , including industry associations think tanks, and civil society organizations.

Build collaborative partnerships and coalitions across industry, trade associations and third-party groups.

Market Enablement & Business Growth

Enable business and sales opportunities , particularly regulated industries such as financial services and public sector, and executing a government affairs strategy that supports Salesforce’s business objectives in India.

Partner closely with Legal, Sales, and PR teams to ensure a unified approach to the Indian market and sub-continent.

Internal Strategy & Operational Alignment

Work across functions within the organisation to address policy challenges and develop solutions.

Execute a government affairs strategy that directly supports Salesforce’s overarching business objectives.

Minimum Qualifications:

16+ years of experience in government affairs, with hands-on experience in regulatory approvals and working with central and state governments

In-depth knowledge of government policies, processes, and regulatory requirements, particularly relating to the technology sector

Established and strong relationships with officials and departments within the government.

The embodiment of Salesforce’s Values of: Trust, Customer Success, Innovation, Equality and Sustainability

Preferred Qualifications

Proactive, adaptable, and able to operate both independently and as part of a team.

Excellent communication and negotiation skills

Experience working with or in multi-national corporations

A strong sense of ownership, desire to create meaningful outcomes, and passion for work that serves a greater good for customers, communities, or global challenges.