Who we are looking for:
The position will support the oversight and production process for SEC Form N-PORT and N-CEN filings. Manages a set of client relationships through all phases of implementation; including sales support, discovery, on-boarding, implementation and BAU support. Works closely with the ESP application support team and Agile technology labs to test and finalize the technology solution for these filings. Assists in the creation and maintenance of SOPs and checklist oversight procedures for the filing review process.
Why this role is important to us:
The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate, SSGS’ tools help our clients make better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is a challenge you are up for.
What you will be responsible for:
Process & staff management - Manages service delivery from India GIC standpoint. Ensures service delivery is as per the agreed standards with clients. Monitor day-to-day management of team members and actively manage and maintain successful long-term relationships of assigned clients, and proactively escalate issues to Unit Head.
Responsible to keep team adequately staffed to ensure seamless service delivery each day. This includes both planned and unplanned leave management. Ensures timely communication is sent to home site, which can potentially lead to service delivery issues due to staff absence.
Responsible that team has the capability to function in case of a BCP event. This includes ensuring monthly testing of work from home arrangements are carried out, call tree information is kept updated and staffing arrangements in the event of a BCP event is managed.
Provides clear direction and training of subordinate managers and staff. Drives a culture of meritocracy in the team.
Standardization and process efficiency - Standardize the process. Identify process improvement and automation opportunities and ensure implementation after involving all the required stakeholders. Manage the implementation of all standard practices, processes, tools, etc. and initiatives and technology enhancements, while assessing operational effectiveness and making suggestions to streamline functions.
Ensure that the above initiatives translates to material efficiency saves set by the department / business division. Look for avenues, which can help in reduction of wastage etc.
Performance management - Ensures all personnel are given timely and complete performance evaluation feedback. Allocates and coordinates resources and handles personnel related issues.
Responsible for effective performance management of the team, uses resources efficiently to recognize and retain talent. Ensure ongoing recognition of top performers for excellent performance for delivering beyond the call of duty. Possess ability to show career path to key performers of the team and guide below par performers to get up to the required expectations to the bare minimum by demonstrating and evidencing underperformance through the process applicable as per company from time to time such as performance improvement plan or equivalent. Ensure transparency and consistency in performance measurement and rewards.
KPI and Management Reporting – Responsible for maintaining historical KPI records to depict the process health at any given time. Liaise with home site in designing such various metrics and frequency of circulation of such reporting, look for constant improvement as and when required or asked by home site.
Work with home site to ensure consistency across the various deliverable trackers, to ensure consistency and facilitating a holistic view for India oversight management
Maintain the necessary Management Information (KPI’s) to Indian Management.
Risk and Control / Improved Resiliency and Controls Framework – AVP to ensure that all must have documents are in place for the team and is refreshed periodically. They are also required to ensure that client specifics are documented and followed. AVP to ensure there are evidence that process controls are followed.
AVP may act as the second point of contact with any internal risk review or internal audit conducted in India.
Ensure that only GMAS registered macros are used. Enforce controls to ensure there are no IDDs. IDD solutions to be implemented in a timely manner and if required added as part of control checklist.
Single SPOC’s to be identified within FRFA with respect to each key initiative that will work with dept/location levels SPOCS. FRFA to have one voice. Clean Audits. Ensure KPIs reflect the changing nature of the activities performed.
Peer reviews of compliance to SOPs - to be completed for all teams at least twice a year – rotational. Zero claims arising from FRFA activities in India including Audit cost overruns. Timely completion of compliance training for self and team, follows ups will be seen as not achieved.
Home site relationship / Client Focused Management- Get recognition from home location as the BAU operational leader in your business line. Ensure participation in all relevant oversight and control functions with home location. Prepare and deliver key information and status updates where applicable on a periodic basis
Improve Service Quality with end client mindset and continually drive down errors through process improvements, enhanced controls, risk reduction.
Minimum 10% of staff to cover operating hours of the home site client’s day to have end to end ownership.
Ensure no clients are in Red and Amber status if deficiencies exist ensure there are remediation plans in place to turn them green.
Monthly client meetings across the client leads in Financial Reporting and Fund Admin (FRFA) teams to ensure knowledge/issues on clients are shared along with best practices.
Ensure timetables, resources is agreed upfront and facilitate for a quality product, maintaining highest accuracy standards.
Implement successful change control processes for taking on additional work. Ensure RAG status is measured for any unscheduled/planned/resourced activities.
Maintaining a proactive behavior towards client feedback that illustrates thinking from the client’s perspective. Always strive for positive client experience.
Successful transition of new business into India including appropriate knowledge transfer to SS and JV staff. Meet delivering to timetable at agreed accuracy targets.
Ensure your team is the first point of contact for JV staff on clients serviced in India.
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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