Jubilee Hills Hyderabad Telangana Customer care specialist Jobs – 115 Open Jobs Today

Service Team Lead II (QC)
Uber —Hyderabad, Telangana
- Full-time
- Remote
- Hospitality
- Google Suite
- Management
Sr. Associate - Customer Care - Sales & Support 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Salesforce
- English
- Microsoft Office
Quick apply
Specialist - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
5d
Correspondence Specialist
Ventra Health, Inc. —Hyderabad, Telangana
- Full-time
- Customer service
- Word processing
- Research
1d
Customer Technical Support Specialist I
Teradata —Hyderabad, Telangana
- Weekend availability
- Hybrid work
- Software troubleshooting
- Customer service
- English
Quick apply
5d
Specialist - Customer Care
HCLTech —Hyderabad, Telangana
- Customer service
- Public speaking
- Microsoft Office
1d
M26N0: People Operations Excellence Specialist-Senior II
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Project management
- Communication skills
14d
Team Leader, Intake
Cohere Health —Hyderabad, Telangana
- Customer service
- HIPAA
- Microsoft Office
Quick apply
Sea Logistics Customer Care Specialist - Hyderabad
Kuehne+Nagel —Hyderabad, Telangana
- Customer service
- ERP systems
- Microsoft Office
Customer Financial Services Specialist - Associate
FedEx AMEA —Hyderabad, Telangana
- Full-time
- Analysis skills
- Presentation skills
Product Support Specialist 1
ModMed Technologies India Private Limited —Cyberabad, Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Salesforce
- Paid holidays
- Paid sick time
Quick apply
5d
Customer Care Executive
Digitide Solutions —Kondapur, Hyderabad, Telangana
- ₹16,000.64 - ₹17,500.00 a month
- Full-time
- Sales
- Customer service
- Bachelor's degree
- Health insurance
Quick apply
Functional Specialist_SAP MM_S2P
Bosch Group —Ranga Reddy District, Telangana
- Full-time
- Computer Science
- Master's degree
- Bachelor's degree
Quick apply
Customer Success Manager -Marketing Cloud
Salesforce —Hyderabad, Telangana
- Weekend availability
- Salesforce
- Communication skills
- Marketing
21h
Human Resources Operations Specialist (U.S Healthcare Operations)
NationsBenefits, LLC —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
- Health insurance
Quick apply
14d
Director, Consulting
Microsoft —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Finance
1d
Data Specialist
YipitData (Alternative) —Hyderabad, Telangana
- Remote
- SQL
- Machine learning
- Communication skills
- Flexible schedule
Salesforce Support and Administration-Senior
Hitachi Rail —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Sales
- Salesforce
4d
Intake Specialist Voice
Cohere Health —Hyderabad, Telangana
- Customer service
- HIPAA
- English
Quick apply

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Service Team Lead II (QC)

Uber -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

Hospitality
Google Suite
Management
Customer service
Project management
Mentoring
Computer networking
Communication skills

Full job description

About the role and team

The Community Operations organization at Uber is where real people solve real problems in real time. As a Service Team Lead II, you aren't just managing a team; you are empowering the people who make movement possible. You'll be focused on investing in the continued success of your specialists by providing the resources, high-stakes feedback, and coaching that build the next leaders of Uber. This role is a balance of functional expertise and human leadership-mentoring your team through the "messy" reality of global operations while driving the performance metrics that keep our business reliable.

Success in this role requires a "go-get-it" attitude and the grit to lead through constant change and high ambiguity. You'll need to navigate the tension between operational efficiency and team wellbeing, making hard calls under pressure to ensure our customers are well taken care of. Whether you are leading technical quality specialists or content strategists, you must be a leader who thrives on building high-performing teams, stays calm when the stakes are high, and moves with both urgency and care.

[Recruiter: Select the paragraph below that matches the specific track]

(Service Quality, Risk, and Compliance Track): In this track, you will lead the team responsible for monitoring and auditing the quality of support across different modalities. Your team identifies root causes of friction and recommends the corrective and preventive measures that improve the customer experience across Uber's global support network.
(Content Track): You will lead the group responsible for building and maintaining our Knowledge Base, Help Center, and internal communications. Your team equips our agents with the high-quality, up-to-date content necessary to solve complex user problems during product launches and policy changes.

What you'll do

Lead, coach, mentor, and motivate employees, providing the feedback and resources necessary to build a high-performing team and a leadership bench for Uber.
Manage team performance and drive results against critical KPIs, ensuring every team member is aligned with Uber's mission and values.
Partner with the Recruiting team to identify and hire diverse talent that possesses both the technical skill and the mindset to thrive in a fast-paced environment.
Act as a subject matter expert in your functional area, resolving high-priority escalations and maintaining strong relationships with internal stakeholders.
Drive accountability on policies and guidelines, ensuring the team operates with integrity while supporting project work and process improvements.
Partner with the leadership team to operationalize and execute policies, taking local decisions to implement strategies from end-to-end.
(QC Track): Oversee audits or investigations and make recommendations to relevant clients; manage data and root cause analysis to recommend preventive measures; present trends and defects to business leaders in calibration meetings.

Basic Qualifications

Work experience in retail, hospitality, or customer service (in-person or contact center environment).
For Internal Candidates: At least 1 year of informal leadership or Subject Matter Expert (SME) experience.
For External Candidates: At least 1 year of direct people management experience.
End-to-end project management and process improvement.
Proficiency in Google Suite.
Stakeholder management.
Communication, punctual, problem-solving, coaching & development, empathy, operational excellence.

Preferred Qualifications

Demonstrated ability to stay resilient and adaptable when navigating shifting priorities or "messy" operational challenges.
Strong communication and empathy skills with a proven track record of coaching and developing teams to exceed targets.
Experience in stakeholder management, specifically the ability to influence without authority and earn trust fast in a global organization.
(QC Track): A mindset of curiosity and systems thinking-looking for the root cause of failures rather than just treating symptoms.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Apply Now

Refine Your Search

customer care specialist jobs in jubilee hills hyderabad telangana

Service Team Lead II (QC)

Sr. Associate - Customer Care - Sales & Support 5B

Specialist - Customer Care - Voice 4B

Specialist - Customer Care - Voice 4A

Correspondence Specialist

Customer Technical Support Specialist I

Specialist - Customer Care

M26N0: People Operations Excellence Specialist-Senior II

Team Leader, Intake

Sea Logistics Customer Care Specialist - Hyderabad

Customer Financial Services Specialist - Associate

Product Support Specialist 1

Customer Care Executive

Functional Specialist_SAP MM_S2P

Customer Success Manager -Marketing Cloud

Human Resources Operations Specialist (U.S Healthcare Operations)

Director, Consulting

Data Specialist

Salesforce Support and Administration-Senior

Intake Specialist Voice

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