Hotel Operations Manager – Front Office & Restaurant Service
Only candidates with hotel / resort / restaurant work experience will be considered. Applications from other industries (IT, BPO, logistics, manufacturing, retail, banking) will not be reviewed.
About us: RK Resorts is a 15-room boutique resort in Thirunallar, Karaikal, 2.5 km from the Saneeswaran Temple, with Crave — our 60-seat multi-cuisine restaurant, a 150-seat banquet hall (Le Petit Éclair), infinity pool and garden lawn.
The role: One Operations Manager taking full charge of daily operations — front office, restaurant floor service, and banquet events. You report directly to the proprietor and are the senior-most person on the floor. This is a hands-on floor role in an independent property, not a corporate desk job.
Responsibilities:
- Front office: shift roster, check-in/check-out, hotel PMS, OTA arrivals, cash and card settlement, daily handover
- Restaurant (Crave): floor supervision, service roster, POS/KOT flow, opening and closing checks, service standards
- Banquets (Le Petit Éclair): function sheets, setup, casual staff arrangement, on-floor execution on event day
- Staff: daily attendance, leave roster, training to written SOPs, managing a casual staff pool for weekends and events
- Guests: complaint handling on the floor, drafting Google/OTA review replies, feedback at checkout
- Reporting: one daily operations flash to the proprietor (occupancy, covers, revenue, cash, staffing)
Must have:
- 4–7 years in hotels, resorts or full-service restaurants, minimum 2 years supervisory
- Hands-on banquet/event execution experience (100+ guests)
- Working knowledge of any hotel PMS and restaurant POS
- Fluent Tamil, working English (Hindi/Telugu an advantage)
- Willing to relocate to Karaikal and stay in property accommodation
- 6-day week, 9-hour shift; weekly off on a weekday only — Saturdays and Sundays are working days
We offer: free stay and meals, monthly performance incentive, direct owner reporting with real authority, and a growing property (new restaurant brand, active banquet business).
Apply with your CV on Indeed, or WhatsApp CV to 9092719706 with the subject "Operations Manager".
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Leave encashment
Ability to commute/relocate:
- karaikal, Puducherry: Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Application Question(s):
- Have you personally executed banquet events of 100+ guests?
- Are you comfortable with weekly off on a weekday (working Sat/Sun)?
- Which hotel PMS or restaurant POS have you used? Name them.
Experience:
- Hotel: 3 years (Required)
Work Location: In person
