Karnal Haryana Shift leader Jobs – 2 Open Jobs Today

Team Leader(Operations)
Live Eye Surveillance —Karnal, Haryana
- Morning shift
- Microsoft Excel
- English
- Project management
Assistant Team Leader(Operations)
Live Eye Surveillance —Karnal, Haryana
- Morning shift
- English
- Project management
- Computer skills

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Team Leader(Operations)

Live Eye Surveillance -
Karnal, Haryana

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Job details

Qualifications

Microsoft Excel
English
Project management
Bachelor's degree
Leadership
Punjabi
Communication skills
Time management

Full job description

Responsibilities:

KPIs Actions.
Client Relations.
Strive to provide best in class services to client and prioritise service requests initiated by clients.
Interact with clients on regular intervals and check feedback\suggestions\area of improvements.
Update the client communication matrix on a regular basis.
Keep the team updated for any of the update given by the stakeholders.
Enhance the current client base.
Escalation Management.
Operations & Project Management.
Managing team of ATLs, Senior Process Analyst, Process Analyst and assign them daily/monthly targets.
Motivating the team to achieve daily target and organisational goals.
Review the hourly/daily performance of team and strategies improvements.
Delegate daily tasks to ATLs and SPAs.
Manage roster of your team in order to minimize their day offs or their leave request.
A text message should be sent across group for the day performance by the end shift on a daily basis.
Send daily performance and other business operations report to the stakeholders and HR.
Track the quality levels of team and work on to improve the same.
Daily Reports & MIS.
Review the daily reports submitted and provide feedback to the team.
Keep your reports up to date in the portal and send them via email on regular base.
Complete the tasks assigned on projects and submit the report to your superior by the end of the shift.
Training & Development.
Identify training requirements of team members with respect to process and interpersonal skills required for business and overall development of team.
Conducting training sessions of team members to improve their confidence, product knowledge, and communication skills.
Work on process improvements and knowledge sharing among team through calibration sessions.

Basic Qualifications:

Bachelor's degree or above.
Must have 5-8 years of experience as a team leader or supervisor.
Good communication skills (English, Punjabi preferred).
Good PC skills, especially MS Excel.
Excellent communication and leadership skills.
Organizational and time-management skills.
Decision-making skills.

Shift Timings:

Morning Shift 7am to 4pm (Prefer Female & Male candidate)
Evening Shift 2pm to 11pm (Prefer Female & Male candidate)
Night Shift 10pm to 7am (Prefer Male candidate only)

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