FUNCTION : OPERATIONS
JOB TITLE : DEPARTMENT MANAGER
Job Description Is responsible for store opening/closing based on the shift. Conduct floor walk with purchase to ensure Hygiene, FIFO, timely refilling, proper display & correct price boards. Conduct Daily briefing for SA along with floor officer and for Cashier & Packers along with cash officer. Participate in weekly store meeting, weekly briefing for security staff, housekeeping staff and promoters. Track the daily KRAs for staff motivation & engagement. Guide the officer (floor, cash) for delegating task based on daily attendance of staff. Handle routine asset maintenance issues by coordinating with vendor, maintenance team. Supervise daily Perpetual Inventory and 10 item stock take. Ensure adherence to processes as per guidelines at receiving, on the floor and at the cash point to control pilferage. Monitor daily cash handover to bank and follow strong room process at opening, closing. Check the SRT register and ensure process is followed. Handle customer complaints and queries. Supervise availability of Trollies, Baskets & bags for customer convenience and keep track of the trolly count on daily basis. Implement the suggestions of Process Audit & Fire Safety Audit by providing guidance to team. Assist ASM/SM to prepare a plan with timelines for stock take, delegate task, monitor & followup. Lead & actively participate in the Emergency Response Team, Fire Mock Drill (safety day). Coordinate with maintainence team for Dry Run of critical equipment. Conduct On the Job Training for Junior /Floor Officers, existing SAs. Ensure freshness, availability & visibility of Top Selling, Focus SKUs in non core, coordinate with category & execution for identifying slow/non moving SKUs, implement mark down, partial mark down, write off. Interacting with government official during their visit to the store and coordinating with relevant departments, functions.
Grade S1
Candidate Profile Internal employee -10th Pass, been among the best Senior officer in the store. Has spent atleast 3-4 years as Senior officer. Is able to handle large team and lead by example, has handled complex situations in the past. Is able to multi task by using available resources. Drives people, is highly active, has good product knowledge, is people oriented, mixes well with people. Willingly shares knowledge, believes in working together, is able to get respect of people, follows seniors who are performing well.
External candidate - minimum 12th pass, in executive/managerial/ supervisory role with FMCG / Retail / Hospitality / Manufacturing sector with team handling experience of minimum 5 years
Qualifying Grade F3/ External
Qualifying Skills to get the Job at the Interview/previous Grade Has good interpersonal skills. Is good at planning, directing, delegating. Strongly believes in monitoring, followup & implementation. Is able to hand hold, guide and groom the team working with him/her. Has good communication skills. Is strong on processes. Has good coordination skills and can take quick decisons for routine challenges in an effective manner.
Accepted Department from Which the candidate qualifies Any Department from Operations, Purchase
Prefered Dept Floor, Cash
Skills needed Listening, Verbal Communication, Coaching
