About HireRight:
HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide.
Overview:
The Consumer Reinvestigations Specialist 1 (CRS1) has responsibility for processing reinvestigations for multiple HireRight products pertaining to consumer disputes, while ensuring strict adherence to all federal regulatory compliance laws at the federal (Fair Credit Reporting Act and DOT regulations) and state levels, as well as internal reporting guidelines, customer-specific guidelines.
Responsibilities:
- Evaluate case details to determine the validity of the dispute based on multiple factors, confirm authenticity of consumer personal identifiers and obtain additional details from internal and external sources as required.
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Conduct a thorough reinvestigation of the dispute by identifying the source of the disputed information and effectively communicating the nature and intent of the dispute as well as defining the requirements for verification which vary for each product.
- Contact all possible sources that may impact the outcome of the dispute and assess any and all information provided to validate the accuracy of the disputed information. This includes but is not limited to transportation companies, attorneys, state departments of motor vehicles, national credit bureaus, court clerks, district attorneys, department of corrections, parole and probation boards and various other third-party data furnishers.
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Exercise judgement, critical thinking and decision making on a daily basis to determine the best course of action to finalize the outcome of the dispute on a case-by-case basis. However, some standard operating procedures will be followed, as applicable.
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Develop understanding of court processes and legal actions that might affect a criminal record. Interpret details of various types of court documents and develop thorough understanding of how the case statuses will impact reportability of disputed criminal records.
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Evaluate verification responses from third-party data furnishers to ensure the disputed information has been adequately supported pursuant to FCRA regulations.
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Verify authenticity of all documentation submitted to support disputed information by contacting the source of the documentation.
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Effectively communicate with consumers and clients, with tact and diplomacy, as needed throughout the course of the reinvestigation.
- Develop in-depth working knowledge of all reporting guidelines for public records, verifications and motor vehicle products, as well as FCRA and/or DOT regulations as applicable.
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Maintain a thorough audit trail of detailed documentation and notation throughout the reinvestigation process to include the physical file, electronic system, and notification letters to applicants and clients as required by law, and according to internal SOP.
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Assist team members and work as part of the team to ensure departmental expectations are met.
Qualifications:
Education:
High school diploma or equivalent required; college degree preferred.
Skills:
- Keen attention to detail.
- Problem-solving and critical thinking skills.
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Ability to collaborate effectively with team members.
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Professional written and oral communication skills (English) and to effectively communicate with team members, consumers and customers.
- Adherence to strict confidentiality standards.
- Ability to work independently with little or no direct supervision.
- Ability to read and understand consumer reports.
- Experience with MS Office products such as Excel, Word, and Outlook, good keyboarding skill.
Experience:
- 2+ years experience in HireRight Public Records, Customer Service and/or Adjudication teams or related field preferred.
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2+ years working in a highly regulated environment, preferably with experience with the Fair Credit Reporting Act
3+ years experience in Consumers Report Request as DSRIII
What do we offer:
Please submit resume/CV in English.
All resumes are held in confidence. Only candidates whose profiles closely match requirements will be contacted during this search.
HireRight does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of HireRight and HireRight will not be obligated to pay a placement fee.
