Karnataka Service desk team leader Jobs – 127 Open Jobs Today

Team Leader
Computacenter —Bengaluru, Karnataka
- Night shift
- Microsoft Excel
- Management
- Salesforce
Sr. Director, Service Desk Leader
Unisys —Bengaluru, Karnataka
- Full-time
- Master's degree
- Bachelor's degree
- Agile
IT Service Desk Analyst
Persistent —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Windows
- Flexible schedule
Global Service Desk Lead & APJ Contractual Operation Manager
HP —Bengaluru, Karnataka
- Full-time
- AI
- Communication skills
- Negotiation
Service Desk Agent 1-Bengaluru, india
Diversified —Bengaluru, Karnataka
- Email
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick apply
Team Lead, Managed Services Client Service Desk
NTT DATA —Bengaluru Urban District, Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
Team Lead, Managed Services Client Service Desk
NTT Ltd —Karnataka
- Full-time
- Project management
- Bachelor's degree
- Team management
Verification of Benefits (VOB) Specialist
Rapid Claims —Bangalore City, Bengaluru, Karnataka
- Full-time
- Data entry
- In-person
- Care plans
Quick apply
Team Lead - Customer Support
Teachmint —Bengaluru, Karnataka
- Microsoft Excel
- Management
- Salesforce
Quick apply
5d
Helpdesk Senior Representative - ITIL
NTT Ltd —Bengaluru, Karnataka
- Weekend availability
- Google Suite
- Software troubleshooting
- Customer service
12d
Service Desk Agent 2 (AV Experience) -Bengaluru,India
Diversified —Bengaluru, Karnataka
- Weekend availability
- Azure
- Customer service
- Salesforce
- Paid holidays
- Health insurance
Quick apply
3d
Manager - IT Employee Services (Service Desk)
Koch —Bengaluru, Karnataka
- Microsoft Powerpoint
- Microsoft Excel
- Supervising experience
Service Delivery Manager - Offshore
Nexthink —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- PMP
- Salesforce
- Health insurance
- Paid time off
Quick apply
Senior Service Desk Analyst
Intuit —Bengaluru, Karnataka
- Google Suite
- Computer Science
- Software troubleshooting
5d
IT Service Resolution Analyst
Paychex —Bengaluru, Karnataka
- Full-time
- Computer Science
- Software troubleshooting
- Bachelor's degree
Helpdesk Analyst - ITIL
NTT Ltd —Bengaluru, Karnataka
- Full-time
- Software troubleshooting
- Writing skills
- Windows
IT Service Desk Intern
66degrees —Bengaluru, Karnataka
- Computer Science
- Software troubleshooting
- Customer service
Service Desk Tier 2-Bengaluru, KA
Diversified —Bengaluru, Karnataka
- Weekend availability
- Azure
- Customer service
- Salesforce
Quick apply
SCCM Admin
CGI —Bengaluru, Karnataka
- Full-time
- Azure
- Computer Science
- Windows
Quick apply
Analyst
Eurofins GSC IT DC —Bengaluru, Karnataka
- Full-time
- Hybrid work
- Computer Science
- B.Sc
- Engineering
- Commuter assistance
Quick apply
3d

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Team Leader

Computacenter -
Bengaluru, Karnataka

Apply Now

Job details

Qualifications

Power BI
ITIL Certification
Microsoft Excel
Management
BMC Remedy
Salesforce
Team management
ServiceNow
Communication skills

Full job description

Team Lead - Service Desk

Position Summary

The Team Leader – Global Service Coordination is responsible for managing end‑to‑end service coordination activities across multiple global regions. The role oversees a team of Service Coordinators engaged in handling Incidents, Requests, Change tasks, Dispatch management, Logistics coordination, and Field Operations support.
The position requires strong leadership capabilities, operational discipline, stakeholder collaboration, and the ability to deliver consistent service performance in a 24×7 global environment. The role demands night shift availability to effectively support US and UK business hours.

Key Responsibilities

1. People Leadership & Team Management

Lead, supervise, and develop a team of 15+ Global Service Coordinators.
Conduct structured performance reviews, coaching sessions, and competency development plans.
Ensure adherence to company policies, code of conduct, and HR compliance frameworks.
Maintain team schedules, leave planning, and shift adherence.

2. Service Coordination & Workflow Management

Oversee and manage coordination across key workflows:

Incident Management: Assignment, prioritization, follow‑up, coordination with technical teams, and ensuring SLA adherence.
Service Requests: Review, triage, and coordinate fulfillment activities, ensuring accurate documentation.
Change Management: Validate pre‑requisites, schedule field resources, and ensure change readiness and closure compliance.
Dispatch Management: Assign field engineers or technicians based on skills, region, and availability.
Logistics Coordination: Facilitate part movement, RMA requests, shipping, vendor coordination, and tracking.
Field Operations Support: Coordinate site visits, access requirements, prerequisites, and live communication between customers and field teams.

3. Operational & Performance Management

Ensure team compliance with SLA, OLA, and KPI targets (response times, dispatch accuracy, update cadence, etc.).
Maintain consistent queue hygiene, aging control, and ticket quality standards.
Ensure all activities are documented within Service Now, ITSM tools according to defined processes.
Implement continuous improvement initiatives aimed at improving efficiency, accuracy, and customer experience.

4. Escalation Governance

Act as the primary escalation point for service coordination issues.
Collaborate with engineering, support, logistics vendors, field operations, and service delivery teams to resolve escalated cases.
Provide timely communication and updates to internal and external stakeholders.

5. Reporting, Analytics & Documentation

Prepare and maintain daily/weekly/monthly operational reports using Power BI and Excel.
Analyze operational trends, ticket patterns, repeat issues, and resource utilization.
Present performance insights and improvement recommendations to leadership.
Maintain process documentation, SOPs, and workflow instructions as per audit and compliance standards.

6. Compliance, Quality & Governance

Ensure compliance with corporate standards, regulatory guidelines, data security policies, and audit requirements.
Maintain high quality in ticket handling, documentation, and communication.
Facilitate process adherence within Incident, Request, Change, Dispatch, and Field Ops workflows.

Required Qualifications

Minimum 1.5 years of people management experience in Global Service Coordination, Service Desk, NOC, or related support functions.
Prior experience managing a team of 10 or more staff.
Understanding of ServiceNow, ITSM processes (Incident, Request, Change, Dispatch).
Ability to manage operations in high‑volume, time‑sensitive environments.
Excellent communication and stakeholder management skills across global teams.

Preferred Qualifications

Experience with Power BI, advanced Excel, or equivalent analytical/reporting tools.
Familiarity with ITSM systems such as ServiceNow, Remedy, Salesforce, Freshservice, or equivalent.
Exposure to Dispatch, Field Operations, Logistics workflows, or coordination-based service delivery environments.
Certifications such as ITIL Foundation are an added advantage.

Core Competencies

Leadership & People Development
Service Delivery Orientation
Process Excellence & Governance
Data Analysis & Reporting
Escalation & Crisis Management
Stakeholder Collaboration
Communication & Professionalism

Apply Now

Refine Your Search

service desk team leader jobs in karnataka

Team Leader

Sr. Director, Service Desk Leader

IT Service Desk Analyst

Global Service Desk Lead & APJ Contractual Operation Manager

Service Desk Agent 1-Bengaluru, india

Team Lead, Managed Services Client Service Desk

Team Lead, Managed Services Client Service Desk

Verification of Benefits (VOB) Specialist

Team Lead - Customer Support

Helpdesk Senior Representative - ITIL

Service Desk Agent 2 (AV Experience) -Bengaluru,India

Manager - IT Employee Services (Service Desk)

Service Delivery Manager - Offshore

Senior Service Desk Analyst

IT Service Resolution Analyst

Helpdesk Analyst - ITIL

IT Service Desk Intern

Service Desk Tier 2-Bengaluru, KA

SCCM Admin

Analyst

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