Senior Manager Operations (Regional Manager Operations)
Cindrebay School of Design ( CIndrebay Education Group company)
Age: Below 40 Years (Please read this condition carefully)
Location: Head Office (Kozhikode Kerala)
Reporting to: Executive Director – HR, Finance & Operations
About the Role
Cindrebay School of Design is looking for a mature, disciplined and highly organised professional to join our Head Office as Senior Manager – Operations.
This is a key leadership role for ensuring that the day-to-day operations of the institution run smoothly, efficiently and with minimum errors or escalations. The person will work closely with the Executive Director and coordinate with branch heads, academic teams, administrative teams, finance, HR and other departments to make sure that the systems and processes of the institution are followed properly across all campuses.
Cindrebay is a reputed design institution with a long-standing commitment to students, alumni, staff, parents, industry partners and all other stakeholders. The Senior Manager – Operations will be expected to uphold this tradition, strengthen the internal systems, raise the standards of institutional functioning and help the organisation achieve greater efficiency, consistency and stakeholder satisfaction.
Key Responsibilities
The Senior Manager – Operations will be responsible for overseeing and improving the operational functioning of the institution across the Head Office and branch campuses.
The role will include:
- Ensuring smooth and efficient day-to-day operations across departments and campuses.
- Monitoring whether institutional policies, procedures and systems are properly followed.
- Coordinating with branch heads and department leaders to resolve operational issues quickly and effectively.
- Identifying gaps in processes and suggesting practical improvements.
- Ensuring timely reporting, documentation, follow-up and closure of pending matters.
- Supporting the Executive Director in HR, finance, administration and operational coordination.
- Making sure that student, parent, staff and stakeholder concerns are handled with care, maturity and responsibility.
- Preventing avoidable escalations by ensuring timely communication and corrective action.
- Maintaining high standards of discipline, punctuality, accountability and professional conduct within the system.
- Reviewing operational performance of different branches and helping them improve efficiency.
- Ensuring that all academic and administrative support systems work in alignment with the institution’s larger goals.
- Following up on admissions, student services, fee collection, documentation, staff coordination, vendor coordination and other operational matters wherever required.
- Supporting audits, compliance requirements, reports and institutional reviews.
- Creating a culture of zero-error functioning, timely response and responsible ownership.
What We Expect
We are looking for a person who is not merely an administrator, but someone who can think in systems and act with maturity.
The ideal candidate should be:
- Highly organised and disciplined in work.
- Strong in system thinking and process implementation.
- A good listener with patience and emotional maturity.
- Objective, impartial and fair in dealing with people and situations.
- Self-motivated and capable of working without constant supervision.
- Firm when required, but always polite and professional.
- Quick in decision-making, especially in operationally critical situations.
- Good at follow-up, coordination and closure of tasks.
- Comfortable working with multiple teams and multiple branch campuses.
- Capable of handling pressure without losing balance.
- Sensitive towards students, parents, staff and institutional reputation.
- Clear in communication, both written and verbal.
- Committed to quality, efficiency and institutional discipline.
Desired Personality
The role requires a mature adult with a balanced and responsible approach. The person should have a parental attitude towards students and staff, without becoming casual or emotional in decision-making. He or she must be able to listen patiently, understand issues properly, take fair decisions and ensure that every matter is handled in the best interest of the institution and its stakeholders.
This position requires someone who can combine warmth with firmness, empathy with discipline, and speed with accuracy.
Experience & Qualification
- Graduate or postgraduate degree in Management, Administration, HR, Operations or a related field.
- 8–12 years of relevant experience in operations, administration or institutional management.
- Prior experience in an educational institution, training organisation, university, multi-branch institution or service-based organisation will be preferred.
- Experience in handling teams, branches, student services, administrative systems and stakeholder communication will be an added advantage.
- Good working knowledge of MS Office, Google Workspace, reporting systems and basic operational dashboards.
Key Result Areas
The performance of the Senior Manager – Operations will be assessed mainly on:
- Operational efficiency across the institution.
- Reduction in complaints, errors and escalations.
- Timely closure of pending matters.
- Better coordination between Head Office and branch campuses.
- Improved discipline in reporting, documentation and follow-up.
- Higher satisfaction among students, parents, staff and other stakeholders.
- Stronger systems and smoother institutional functioning.
- Contribution towards the overall growth and reputation of Cindrebay.
Overall Purpose of the Role
The ultimate goal of this role is to ensure that Cindrebay functions with high efficiency, consistency and care across all its campuses. The Senior Manager – Operations will be expected to protect the reputation of the institution, strengthen its systems, support its people and help the organisation reach greater heights through disciplined and efficient operations.
This is a role for someone who believes that good institutions are built not only by ideas, but by everyday discipline, careful follow-up, fair decisions and a genuine commitment to people.
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For any further information, please feel free to contact our Recruitment Support Helpline: 9895776441. WhatsApp messaging ONLY
We are looking for candidates from the Calicut/Kozhikode area only.
Since this is a senior position, only candidates with relevant experience and confidence in handling such a role need apply.
Candidates who have previously attended our interview and were not selected are requested not to apply again.
To know more about our business, operations and history, please visit our website: www.cindrebay.com
Job Types: Full-time, Permanent
Pay: ₹80,000.00 - ₹100,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Provident Fund
- Work from home
Experience:
- Operations management: 10 years (Preferred)
Work Location: In person
