Kerala Crm & qa executive Jobs – 3 Open Jobs Today

CRM & QA Executive
YESTE Migration and Education Consulting Pvt. Ltd. —Kochi, Kerala
- ₹25,000 - ₹35,000 a month
- Full-time
- Microsoft Excel
- Analysis skills
- Bachelor's degree
Quick apply
5d
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IONOB INNOVATIONS LLP —Calicut, Kerala
- ₹10,000 - ₹12,000 a month
- Full-time
- CRM software
- English
- Analysis skills
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SB-1446-Technical Business Analyst
Softobiz Technologies —Kochi, Kerala
- Full-time
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CRM & QA Executive

YESTE Migration and Education Consulting Pvt. Ltd.
Kochi, Kerala

Quick apply

Job details

Full-time
₹25,000 - ₹35,000 a month
5 days ago

Qualifications

Microsoft Excel
Visa filing
Analysis skills
Quality assurance
Bachelor's degree
Business Administration
Analytics

Full job description

Job Description

Position: CRM & Quality Assurance Executive

Department : Operations / Business Excellence

Reports To : Operations Manager / HR Head / Managing Director

Company: YESTE Migration & Education Consulting Pvt. Ltd.

Job Summary

The Zoho CRM Coordinator & Quality Assurance Specialist is responsible for maintaining the integrity, accuracy, and efficiency of the organization's CRM system while ensuring operational quality across the Study Abroad and Migration business. This role supports management by monitoring CRM compliance, auditing processes, generating business reports, tracking KPIs, identifying operational gaps, and recommending continuous improvement initiatives.

The ideal candidate should possess strong analytical skills, excellent attention to detail, and experience working with Zoho CRM, sales reporting, and quality monitoring within the overseas education or migration consultancy industry.

Key ResponsibilitiesZoho CRM Administration

Manage and maintain Zoho CRM data accuracy and consistency.
Ensure timely creation, assignment, and tracking of leads.
Monitor CRM usage across Counselling, Sales, Documentation, and Visa teams.
Maintain lead stages, workflows, automation, and custom modules.
Identify duplicate, incomplete, or inaccurate records and ensure timely correction.
Coordinate with departments to ensure CRM compliance.

Quality Assurance & Process Monitoring

Conduct regular CRM audits to ensure adherence to company SOPs.
Monitor lead handling, follow-up timelines, SLA compliance, and conversion quality.
Review counsellor and migration consultant activities for documentation completeness.
Verify that all customer interactions are properly updated in CRM.
Identify operational bottlenecks and recommend corrective actions.
Ensure compliance with internal quality standards and documentation procedures.

MIS & Management Reporting

Prepare periodic reports including:

Daily, Weekly & Monthly Sales Reports
Lead Source Performance
Counsellor Productivity Reports
Conversion Funnel Analysis
Follow-up Compliance Reports
Lost Lead Analysis
Documentation Status Reports
Visa Application Progress Reports
Team Performance Dashboards
CRM Usage & Compliance Reports
Revenue Forecast Reports
Admission & Visa Pipeline Reports
Ageing Leads Reports
SLA Compliance Reports
Recruitment & Marketing Performance Reports (as required)

Data Analysis

Analyse business trends and conversion ratios.
Identify reasons for lead leakage and missed opportunities.
Present actionable insights to management.
Recommend process improvements based on CRM analytics.

Quality Improvement

Develop and maintain quality scorecards.
Conduct periodic quality reviews.
Assist in implementing corrective and preventive actions.
Support training teams by identifying common process gaps.
Ensure standardization of CRM practices across departments.

Coordination

Coordinate with Counselling, Sales, Marketing, Documentation, Migration, HR, and Management teams.
Assist management during operational reviews and business planning.
Support implementation of new CRM features and operational processes.

Key Performance Indicators (KPIs)

CRM Data Accuracy
Lead Update Compliance
Follow-up SLA Compliance
Report Accuracy & Timeliness
CRM Adoption Rate
Audit Completion Rate
Process Compliance Score
Quality Audit Score
Lead Conversion Tracking Accuracy
Management Dashboard Availability
Reduction in Data Errors
Operational Improvement Initiatives Implemented

Required Qualifications

Bachelor's Degree in Business Administration, Commerce, Management, IT, or related field.
2–5 years of experience in CRM administration, MIS reporting, Quality Assurance, or Operations.
Experience in Study Abroad, Overseas Education, Immigration, or Service Industry preferred.

Technical Skills

Zoho CRM (Mandatory)
Microsoft Excel (Advanced)
Google Sheets
Zoho Analytics (Preferred)
Dashboard Creation
Pivot Tables & Reporting
Data Analysis
Workflow Monitoring
Documentation Management

Pay: ₹25,000.00 - ₹35,000.00 per month

Experience:

Zoho CRM: 2 years (Required)

Work Location: In person

Quick apply

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