Kochi Kerala Front desk agent Jobs – 1 Open Jobs Today

Front Office Supervisor
D HOTEL —Edapalli, Kerala
- ₹18,000 - ₹20,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Food provided
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Guest Service Internship (Front Office & Hotel Operations)
Niche Techies —Kochi, Kerala
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Front Office Supervisor

D HOTEL -
Edapalli, Kerala

Quick apply

Job details

Permanent | Full-time
₹18,000 - ₹20,000 a month

Benefits

Food provided

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Guest relations
Customer service
Microsoft Office
Master's degree
Administrative experience
Bachelor's degree
Team management
Data entry
Organisational skills
Front desk
Customer support
Office management
Guest services
Communication skills
Hotel experience
Time management
Office experience
Hotel management

Full job description

2 YEAR MINIMUM EXPERIENCE MUST
Guest Service Responsibilities
Welcome and assist guests during check-in and check-out.

Staff Supervision

Supervise front office staff, including receptionists and guest service agents.
Assign duties and monitor staff performance.
Train new employees on front office procedures and service standards.
Prepare work schedules and manage shift changes.

Operational Duties

Ensure accurate room allocation and reservation management.
Monitor occupancy levels and room availability.
Verify guest registration details and payment methods.
Maintain proper records of arrivals, departures, and special requests.

Financial Responsibilities

Oversee cash handling and billing procedures.
Check daily revenue reports and cashier balances.
Ensure accurate posting of charges and payments.
Assist with night audit and financial reconciliation when required.

Communication and Coordination

Coordinate with housekeeping, maintenance, security, and other departments.
Communicate VIP arrivals, special events, and guest preferences.
Ensure smooth information flow between shifts through handover reports.

Administrative Tasks

Prepare daily operational reports.
Monitor compliance with hotel policies and procedures.
Maintain guest records and confidentiality.
Assist management in achieving departmental goals.

Key Skills Required

Leadership and team management
Communication and interpersonal skills
Problem-solving and conflict resolution
Customer service orientation
Knowledge of hotel management systems (PMS)
Time management and organizational skills

Sample Resume Duty Statements

Supervised front desk operations and ensured smooth guest check-in/check-out procedures.
Managed guest complaints and provided effective solutions to enhance satisfaction.
Coordinated with housekeeping and maintenance departments to ensure room readiness.
Trained and mentored front office staff on hotel policies and service standards.
Prepared daily reports, monitored cash transactions, and maintained accurate guest records.

These duties may vary depending on whether the property is a hotel, resort, serviced apartment, or other hospitality establishment.

Handle guest inquiries, requests, and complaints promptly.
Ensure high standards of customer service are maintained.
Resolve guest issues and escalate complex matters when necessary.

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Food provided

Work Location: In person

Quick apply

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