Kochi Kerala Technical program manager Jobs – 8 Open Jobs Today

Program Manager
Linways Technologies Pvt Ltd —Kochi, Kerala
- From ₹5,50,000 a year
- Full-time
- Management
- Master's degree
- Bachelor's degree
Quick apply
Technical Program Manager (TPM)
Techversant Infotech —Kochi, Kerala
- Full-time
- Azure
- PMP
- Java
13d
Technical Product Manager
ELKANIO RESEARCH LABS —Kochi, Kerala
- ₹30,000 - ₹50,000 a month
- Full-time
- Hospitality
- Databases
- Project management
- Flexible schedule
Quick apply
PC - 1455 - Delivery Lead
Softobiz Technologies —Kochi, Kerala
- Full-time
- Project management
- JavaScript
- APIs
Development / Delivery Manager
Gallagher —Kochi, Kerala
- Azure
- DevOps
- English
- Health insurance
Salesforce Program Manager
IBS Software —Ernakulam District, Kerala
- Salesforce
- Agile
- Communication skills
- Health insurance
GDS Microsoft Co-Innovation Marketplace Certification Manager - Associate Director - India
EY —Kochi, Kerala
- Azure
- Analysis skills
- AI
1d

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Technical Program Manager (TPM)
Techversant Infotech —Kochi, Kerala
Review and challenge technical approaches to ensure solutions are scalable,secure, maintainable, and aligned with business requirements.
13d
Program Manager
Linways Technologies Pvt Ltd —Kochi, Kerala
Experience working with SaaS products and support tools (ticketing, monitoring, reporting) is an advantage. Represent the “voice of the customer” in internal…
From ₹5,50,000 a year
Quick apply

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Program Manager

Linways Technologies Pvt Ltd
Kochi, Kerala

Quick apply

Job details

Permanent | Full-time
From ₹5,50,000 a year

Benefits

Provident Fund

Qualifications

Management
Technical support
Master's degree
MCA
Bachelor's degree
Team management
BBA
Customer relationship management
Mentoring
Scrum
Product demos
Agile
Business Administration
SaaS
MBA
Communication skills

Full job description

Program Manager – Location: Kochi,

At Linways, we build smart systems that help educators create smarter people and a better world. We are looking for a Program Manager to lead our Technical Support team and ensure every institution using Linways gets fast, reliable, and outcome-driven support.
The ideal candidate is a strong people leader with solid technical depth, who can turn customer problems into product improvements, mentor a growing team, and work closely with Product and Engineering in an Agile/Scrum environment.

Key Responsibilities

● Lead & Develop the Support Team

○ Lead, mentor, and manage a team of Technical Support Engineers.
○ Allocate and prioritize work, monitor team performance, and ensure timely resolution of issues.
○ Conduct performance reviews, 1:1s, and coaching sessions; identify and drive training and upskilling needs.

● Own Escalations & Customer Outcomes

○ Act as the primary escalation point for critical and high-impact customer issues.
○ Take end-to-end ownership of escalations, ensuring clear communication, follow-through, and closure.
○ Monitor support SLAs, ticket trends, and customer satisfaction (CSAT/NPS), and drive continuous process improvements.

● Partner with Educational Institutions

○ Build and maintain strong relationships with educational institutions and key stakeholders (management, faculty, IT teams).
○ Understand customer requirements, use cases, and constraints, and recommend the best Linways product solutions.
○ Conduct product demonstrations, client onboarding, admin/faculty training sessions, and workshops to maximize adoption.

● Drive Cross-Functional Collaboration

○ Work closely with Product, Development, and QA teams to improve customer experience and product quality.
○ Represent the “voice of the customer” in internal forums and contribute to product roadmaps and release planning.
○ Collaborate with Agile/Scrum teams to prioritize issues, plan sprints, and support successful product releases.

Qualifications

● Bachelor’s or Master’s degree (BCA/MCA, B.Tech/M.Tech, BBA/MBA, M.Sc., or equivalent).
● 4 –7 years of experience in Technical Support, Product Consulting, or Customer Success, preferably in a SaaS environment.
● Proven experience leading or mentoring a technical team.
● Excellent communication, analytical, problem-solving, and client management skills.
● Experience working with SaaS products and support tools (ticketing, monitoring, reporting) is an advantage.
● Working knowledge of Agile and Scrum methodologies is preferred.
If you are excited about solving real problems in education, leading high-performing teams, and working at the intersection of customers, product, and technology, this role at Linways is for you.

Pay: From ₹550,000.00 per year

Benefits:

Provident Fund

Ability to commute/relocate:

Kochi, Kerala (Kochi, 682004): Reliably commute or planning to relocate before starting work (Required)

Experience:

Team management: 4 years (Preferred)

Work Location: In person

Quick apply

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