Kolkata, West Bengal Genpact Jobs – 116 Open Jobs Today

Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Tech-AVP, DevOps PO/Tech Lead – Agentic AI
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Master's degree
- Project management
Quick apply
Process developer accounts payab;e
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
Associate - F&A - I2C 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Consultant - Technology Advisory 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- PMP
- English
- Finance
- Health insurance
Quick apply
8d
Specialist - F&A - R2R 4B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- Oracle
- ERP systems
Quick apply
Specialist - HRO - Recruitment Operations 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Associate - F&A - AP 5A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Sr. Associate - HRO - Employee Lifecycle Management 5B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Specialist - HRO - Payroll & Benefits 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
Developer - Enterprise Application Salesforce P 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- Computer Science
- Salesforce
- English
Quick apply
Front Line Manager - F&A - AP 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- Management
- ERP systems
Quick apply
Specialist - F&A - AP 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- English
- Finance
Quick apply
Process Associate - record to report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
11d
Front Line Manager - F&A - R2R 4A
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
11d
Sr. Associate - F&A - AP 5B
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Microsoft Office
- Finance
Quick apply
Service Delivery Leader - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
- ERP systems
- English
Quick apply
Service Delivery Manager - F&A - R2R 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
10d
Delivery Leader - F&A - R2R
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- ERP systems
- English
- Finance
Quick apply
Service Delivery Manager - F&A - R2R - External Reporting 4D
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- English
- Finance
- Master's degree
Quick apply
10d

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Associate - Customer Care - Non - Voice 5A

Genpact India Pvt. Ltd. -
Kolkata, West Bengal

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
English
Quality assurance
Bachelor's degree
Data management
Non-voice
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

genpact jobs in kolkata, west bengal

Associate - Customer Care - Non - Voice 5A

Tech-AVP, DevOps PO/Tech Lead – Agentic AI

Process developer accounts payab;e

Associate - F&A - I2C 5A

Consultant - Technology Advisory 4B

Specialist - F&A - R2R 4B

Specialist - HRO - Recruitment Operations 4A

Associate - F&A - AP 5A

Sr. Associate - HRO - Employee Lifecycle Management 5B

Specialist - HRO - Payroll & Benefits 4A

Developer - Enterprise Application Salesforce P 4A

Front Line Manager - F&A - AP 4A

Specialist - F&A - AP 4A

Process Associate - record to report

Front Line Manager - F&A - R2R 4A

Sr. Associate - F&A - AP 5B

Service Delivery Leader - F&A - R2R 4D

Service Delivery Manager - F&A - R2R 4D

Delivery Leader - F&A - R2R

Service Delivery Manager - F&A - R2R - External Reporting 4D

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