Job Description: Front Office Coordinator
Company: Webskitters Academy
Location: Sector V, Salt Lake, Kolkata (Work from Office)
Employment Type: Full-Time
Experience: 2-5 Years
Working Days: 5 Days a Week
Key Responsibilities
Front Office & Reception Management
· Serve as the primary point of contact for all walk-in visitors, students, parents, vendors, and business partners.
· Ensure a professional, welcoming, and service-oriented reception experience.
· Manage visitor registrations, appointments, meeting schedules, and front desk operations.
· Handle incoming telephone calls, emails, and general inquiries with professionalism and efficiency.
· Maintain the reception area in accordance with organizational standards and corporate etiquette.
· Coordinate meeting room bookings and visitor logistics.
Student & Customer Experience
· Provide accurate information regarding academy programs, admissions, schedules, and general services.
· Guide prospective students and parents to the appropriate counseling or admissions team.
· Deliver exceptional customer service by ensuring prompt resolution of queries and concerns.
· Build positive relationships with students, parents, and visitors while maintaining the highest level of professionalism.
· Act as a brand ambassador by representing the organization's values and service standards.
Payment & Administrative Coordination
· Manage the collection of student fees and other academy-related payments through approved payment channels.
· Generate receipts and maintain accurate payment records and documentation.
· Coordinate with the Finance team for payment reconciliation and reporting.
· Monitor pending payments and assist with payment follow-ups when required.
· Ensure complete accuracy and confidentiality in financial and student-related documentation.
Administrative Operations
· Maintain visitor registers, admission records, correspondence, and front office documentation.
· Support admissions, operations, and academic teams with administrative coordination.
· Coordinate courier services, office supplies, stationery, and facility requirements.
· Assist in organizing workshops, seminars, orientations, corporate visits, and academy events.
· Prepare daily, weekly, and monthly administrative and operational reports.
Process Excellence
· Ensure adherence to organizational policies, operational procedures, and service quality standards.
· Identify opportunities to enhance front office efficiency and customer satisfaction.
· Maintain confidentiality of organizational and student information.
· Support cross-functional teams in achieving operational excellence.
Required Skills & Competencies
· Excellent verbal and written communication skills in English.
· Strong interpersonal and relationship management abilities.
· Professional personality with excellent presentation and corporate etiquette.
· Smart, confident, and customer-focused approach.
· Outstanding problem-solving and coordination skills.
· Ability to multitask and manage priorities in a dynamic environment.
· Strong attention to detail with excellent organizational skills.
· High level of professionalism, integrity, and accountability.
· Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Google Workspace.
· Familiarity with CRM, ERP, or Student Management Systems will be an added advantage.
Experience
· 2-5 years of relevant experience in Front Office Management, Reception, Customer Experience, Administration, or Client Services.
· Experience in EdTech, Educational Institutions, Corporate Offices, Hospitality, Healthcare, IT Services, or Professional Services will be preferred.
Ideal Candidate Profile
· We are looking for a professional who demonstrates:
· Exceptional communication and interpersonal skills.
· A polished personality with strong professional etiquette.
· Customer-first mindset with a passion for delivering outstanding service.
· Ability to manage multiple responsibilities with efficiency and composure.
· Strong ownership, accountability, and attention to detail.
· Positive attitude with the ability to thrive in a fast-paced, collaborative environment.
Why Join Webskitters Academy?
· Be part of a rapidly growing learning and talent development organization.
· Work in a collaborative, innovation-driven, and people-focused environment.
· Opportunity to contribute to delivering exceptional learner experiences.
· Continuous professional development and career advancement opportunities.
· Performance-oriented culture with long-term growth prospects.
About Us
Webskitters Academy is the training and skill development division of Webskitters Technology Solutions Pvt. Ltd., established with the vision of bridging the gap between academic learning and industry requirements through practical, technology-driven education.
Backed by the strong legacy of a globally recognized IT organization with over 15 years of industry excellence, Webskitters Academy focuses on delivering career-oriented training programs in emerging technologies and professional domains. The Academy is committed to nurturing future-ready talent through hands-on learning, live project exposure, industry mentorship, and structured development programs.
With a learner-centric approach, Webskitters Academy offers specialized training across domains such as Software Development, Artificial Intelligence, Digital Marketing, UI/UX Design, Game Development, Data Science, and other next-generation technologies. Our programs are designed to equip students and professionals with real-world skills aligned with evolving industry standards.
Driven by innovation, quality learning methodologies, and expert-led mentoring, Webskitters Academy continues to empower aspiring professionals to build successful and sustainable careers in the digital ecosystem.
For more details, visit www.webskittersacademy.in
Pay: ₹240,000.00 - ₹400,000.00 per year
Benefits:
Work Location: In person
