kolkata west bengal associate product manager Jobs – 12 Open Jobs Today

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Senior Associate, Treasures Relationship Manager, Consumer Banking Group
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Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group

DBS Bank -
Kolkata, West Bengal

Apply Now

Job details

Full-time
2 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CSS
Bachelor's degree
Banking

Full job description

Key Accountabilities

Embed service culture for all customer touchpoints particularly complaint resolution and client communication.

Job Duties & responsibilities

Providing service to Embassy accounts and diplomats.
Closely working with Embassy RM’s on day to day basis.

Take ownership and be accountable for all customer service requests / issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-
Embed the service culture for all customer touchpoints particularly complaint resolution and client communication
Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately
Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators
Support the CSOs (Client Service Officers) on daily BAU as per requirement
Co-ordinate with support functions for ad-hoc banking related requirement received from clients
Customer service lobby management (client walk-ins) Diplomats and Embassy bearers
Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM
Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.

Required Experience

Minimum 6-7 years of front line client experience with a leading bank or financial institution.

Education / Preferred Qualifications

Graduate/Postgraduate

Core Competencies

Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-
Embed the service culture for all customer touchpoints particularly complaint resolution and client communication
Ensure risk and governance factors of the branch are always monitored and addressed. Potential breaches must be highlighted immediately
Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators
Support the CSOs (Client Service Officers) on daily BAU as per requirement
Co-ordinate with support functions for ad-hoc banking related requirement received from clients
Customer service lobby management (client walk-ins) for Diplomat and Embassies
Maintain and grow relationships with each Diplomat client by ensuring and establishing individual connect outside of CCM
Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.
Resolution of 95% of branch requests and enquiry within stipulated TATs

Technical Competencies

Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI

Work Relationship

Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.
Ensure all Embassy and Diplomat clients are given priority processing and attention

DBS India - Culture & Behaviors

Performance through Value Based Propositions
Ensure customer focus by delighting customers & reduce complaints
Build pride and passion to protect, maintain and enhance DBS’ image and reputation
Enhance knowledge base, build skill sets & develop competencies
Execute at speed while maintaining error free operations
Maintain the highest standards of honesty and integrity

Location:

Kolkata-DBIL

Job:

Product Sales

Schedule:

Regular

Employee Status:

Full time

Apply Now

Refine Your Search

associate product manager jobs in kolkata west bengal

Senior Associate, Embassy Service Relationship Manager, Consumer Banking Group

Associate General Manager Digital Distribution Planning Analytics & Scheduling-Deliver

Associate Data Analyst

BRANCH MANAGER

Digital Marketing Manager

Senior Associate, Specialist, Credit Analysis, Middle Market, Institutional Banking Group

Associate, Treasures Relationship Manager, Consumer Banking Group

Senior Associate, Treasures Relationship Manager, Consumer Banking Group

Sr Business Systems Analyst

Senior Marketing Executive

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