Kolkata West Bengal Call center representative Jobs – 7 Open Jobs Today

Team Lead For Non Voice Process
Gear Inc. —Kolkata, West Bengal
- ₹18,000 - ₹28,000 a month
- Full-time
- English
- Analysis skills
- Communication skills
Quick apply
Part-Time Customer Service Representative – Kalyani, India
Fusion CX —Block B, Kolkata, West Bengal
- Part-time
- Customer service
- Bachelor's degree
- Computer skills
Ecommerce Customer Care Executive – Kalyani
Fusion CX —Block B, Kolkata, West Bengal
- Urgently hiring
- English
- Microsoft Office
- Bachelor's degree
Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah
Fusion CX —Howrah, West Bengal
- Night shift
- Computer literacy
- English
- 12th Pass
Sales Representative
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹40,000 a month
- Call employer
- Marketing
- Master's degree
- Bachelor's degree
- Health insurance
Quick apply
Field Sales Representative for Home Care
Icosano Home Healthcare Pvt Ltd —Kolkata, West Bengal
- ₹20,000 - ₹50,000 a month
- Full-time
- Marketing
- Master's degree
- Bachelor's degree
- Commuter assistance
- Health insurance
Quick apply
Market Expansion Associate (Field Operation) Intern
Manipura Ayurveda Private Limited —Dover Lane, Kolkata, West Bengal
- ₹5,000 - ₹7,000 a month
- Monday to Friday
- Hospitality
- Business development
- In-person
Quick apply

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mPokket Hiring | Voice & Non-Voice Process | Freshers Welcome
mpokket —Kolkata, West Bengal
Non-Voice Process (Chat Support). Shift: Day Shift / Rotational Shift. Job Types: Full-time, Fresher.
₹14,000 - ₹18,000 a month
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Team Lead For Non Voice Process

Gear Inc. -
Kolkata, West Bengal

Quick apply

Job details

Full-time
₹18,000 - ₹28,000 a month

Qualifications

Bengali
English
Analysis skills
Quality assurance
Communication skills

Full job description

Job title: Team L ead_ Content Moderation

Working Location: Kolkata, India.

Job Description:

Our International company is seeking TL for Content Moderation in India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Key Responsibilitie

Manage, inspire, and mentor a group of content moderators along with TLs.
Hold regular team meetings, evaluate performance, and offer helpful criticism.
Manage escalations and challenging situations while advising and supporting moderators.
Make sure that all content moderation tasks are completed smoothly and effectively.
Keep up with platform rules and regulations and make sure the team follows them.
Keep an eye on the correctness and quality of the content, pointing out any shortcomings.
Implement quality assurance procedures to uphold strict criteria for moderation.
To ensure consistency and correctness, conduct audits and evaluations of the moderator's actions.
Conduct briefings & process updates to the team to improve their abilities.
Work together to update and improve the content rules and policies with the content policy team.
Inform the moderation of any modifications to the policy.
Manage client escalations and reverts to the client mails immediately.
Should make himself approachable for moderators.
Report any issue, challenges directly to the reporting manager immediately.
Will be responsible for checking the roster adherence of moderators and managing shrinkages of the floor.
Leading team meetings, asking questions to Teamleaders, moderators to better understand the representatives are receiving, educating and coaching workers regarding processes and practices, and explain expectations to moderators.
Assisting the team members in identifying trend analysis and establishing call center goals.
Ensure the team members are achieving daily productivity and desired service levels as per the KPIs and incase of any deviation correct action plan to be shared.
Prepare reports and analyze call center data to improve processes, ensure resources are properly allocated based on the volume trend analysis and maximize the call center efficiency.
Attention to details, decisiveness & soft spokenness.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.

Qualification

Excellent verbal and written communication skills in English and Bengali, with the ability to express ideas clearly and concisely.
A track record in content moderation or a related industry.
Strong team management and leadership abilities.
Excellent interpersonal and communication abilities.
Proficiency with software and tools for moderating.
Problem-solving and analytical thinking skills.
Understanding of the rules and regulations for internet platforms.
Ability to manage delicate material and perform under pressure.
Knowledge of the moral and legal issues involved in content moderation.

Please note candidate has to be open with rotational shift with 2 rotational week off

Quick apply

Refine Your Search

call center representative jobs in kolkata west bengal

Team Lead For Non Voice Process

Part-Time Customer Service Representative – Kalyani, India

Ecommerce Customer Care Executive – Kalyani

Customer Service Representative – Non-Voice (Image & Video Validation) – Ankurhati, Howrah

Sales Representative

Field Sales Representative for Home Care

Market Expansion Associate (Field Operation) Intern

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