kolkata west bengal customer relations manager Jobs – 96 Open Jobs Today

Branch Operations Manager
Standard Chartered —Kolkata, West Bengal
- Master's degree
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Jacobs —Kolkata, West Bengal
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Management Trainee - HRO -Employee Relations
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
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ASSPL - West Bengal —Kolkata, West Bengal
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Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
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Senior Manager
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
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Senior Manager - Sales
Tata Realty and Infrastructure —Kolkata, West Bengal
- Full-time
Operations Manager II
Concentrix —Kolkata, West Bengal
- Full-time
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Management Trainee, Record to Report
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
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[Management Trainee], [Record to Report]!
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
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- English
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Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
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- English
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MT-R2R
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Oracle
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- English
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Senior Manager - LDT
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Microsoft Excel
- English
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AM - I2C
Genpact India Pvt. Ltd. —Kolkata, West Bengal
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
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Senior Relationship Manager
Standard Chartered —Kolkata, West Bengal
- Sales
- Master's degree
- Bachelor's degree
- Health insurance
- Paid sick time
Manager Food Chain & Seed growth
Bayer —Kolkata, West Bengal
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- Bachelor's degree
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Operation Manager in India
Gear Inc. —Kolkata, West Bengal
- Full-time
- Google Suite
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- Health insurance
- Paid time off
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Project Manger
Tata Consultancy Services —Kolkata, West Bengal
- Microsoft Powerpoint
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Branch Operations Manager

Standard Chartered -
Kolkata, West Bengal

Apply Now

Job details

Permanent
14 days ago

Benefits

Health insurance
Paid sick time

Qualifications

Master's degree
Bachelor's degree
Leadership
Communication skills
Banking

Full job description

Requisition Number: 52553

Job Location: Kolkata, IND

Global Grade: Band 7

Work Type: Office Working

Employment Type: Permanent

Posting Start Date: 20/05/2026

Posting End Date: 20/06/2026

Job Summary

Approve daily transactions for selected products as applicable (e.g. traveler’s cheques, cashier’s orders, currency exchange, merchant services, safe boxes) as well as transactions exceeding specified teller limits
Manage Service Delivery – observe queue time and length; take action as needed to capacitize serving counters and/or managing customer traffic. Ensure that branch premises are maintained to the specified standard. Manage or recommend workflow changes for greater efficiency, improve turn around time
Monitor customer satisfaction survey ratings, net promoter score or any other survey/ feedback ratings taken from customers and ensure continuous improvement if below bench-mark, sustain and better quality service
General Reconciliation and Compliance Activities (may be individually assigned) which may typically include:

o Dual control of Cash functions
o Control of Security stationary, deliverables
o Review of processing entries and vouchers
o Follow-up with customers for returned deliverables as applicable (eg. cheque-books/ cards/ Pins/ Combi packs, etc)
o Review of reconciliation proofs for daily control as well as surprise audit proofing
o Preparation of service quality and productivity management reports and other regulatory returns
o Rectification of internal control issues

Ensure satisfactory ratings in all internal/external audits conducted at the branch
Ensure compliance to all Operations health documents like KCD/KRI/OPS manual, process notes and circulars issued from time to time. Perform regular KCS checks mandated. Mandatory reporting of KRIs and teller productivity
Ensure timely and accurate submission of all returns both internal and statutory for sales and service
Ensure a proper control of Keys, combination settings and passwords that protect cash & valuables.
Ensure accurate and timely processing of all customer instructions as per applicable processes/ circulars
Ensure the candidate is fully aware of all the policies and procedures issued in relation to ORMA, Group Code of Conduct, KYC/CDD/EDD and Money laundering prevention. The Candidate must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported as per guidelines

Key Responsibilities

Staff Supervision, Coaching and Training: daily organization of workflow/ breaks and staff levels and coaching/ training where necessary for improved performance
Sales Referrals: where relevant, identify prospects for cross-selling from observation of customer transactions to highlight to sales staff
Achieve high employee engagement and satisfaction. Ensure optimum teller productivity
Contribute to branch performance through referrals, efficient customer service, effective operations controls
Monitor and track transaction volumes and ensure effective transaction migration to alternate channels of banking
The Candidate is aware of bank’s Mis-selling & Sales Policies and ensure adherence all the times.
Premises management in areas of merchandising, housekeeping as well as store management. Branch upkeep and maintenance
Responsible for health and safety for all. As part of the Health and Safety guidelines you should:

o Take reasonable care for the health and safety of co-workers and those who may be affected by your actions or your omissions; Co-operate with Management to support and promote Health and safety in the workplace;
o Ensure that your actions do not put others at risk; Work in a healthy and safe manner;
o Encourage others to work in a healthy and safe manner;
o Report all accidents and incidents and bring to the attention of the management any hazard in the workplace

As a manager you are also responsible for the health and safety aspects within your area of control. You need to ensure that:

o Your employees are adequately trained and supervised to perform their tasks in a safe manner and are free to raise any Health and safety issues and these issues are addressed appropriately.
o The contractors working in your area or for you are working in a safe & healthy manner.

Ownership of the Archival portfolio for the branch. Liaising with the external vendors and ensuring archival and retrieval is carried out in a manner as stated in the policy document without exception.
Maintain MIS with regard to documents archived with due acknowledgement from the vendor for each of the file.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

Addressing Customer Needs
Anti-money Laundering Policies and Procedures
Customer Interaction
Customer Retention
Customer Support Policies, Standards and Procedures
Teller Functions

Qualifications

Graduate/ Post Graduate
At least 3-4 years of overall experience
Banking operations knowledge
Leadership skills
Strong Communication Skills
Customer and Service Orientation

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Apply Now

Refine Your Search

customer relations manager jobs in kolkata west bengal

Branch Operations Manager

Area Manager

Clinic Manager

Proposal Co-ordinator

Management Trainee - HRO -Employee Relations

Manager Real Estate, RE

Vice President - Global Operating Leader

Senior Manager

Senior Manager - Sales

Operations Manager II

Management Trainee, Record to Report

[Management Trainee], [Record to Report]!

Management trainee record to report

MT-R2R

Senior Manager - LDT

AM - I2C

Senior Relationship Manager

Manager Food Chain & Seed growth

Operation Manager in India

Project Manger

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