kurla mumbai maharashtra customer service analyst Jobs – 1090 Open Jobs Today

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KYC Operations Analyst

Citi -
Mumbai, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Regulatory reporting
Bachelor's degree
Banking

Full job description

Job Req Id:

26944292

Location(s):

Mumbai, Maharashtra, India

Job Type:

Hybrid

Posted:

Mar. 24, 2026

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The KYC Operations Analyst 2 is an intermediate-level position responsible for Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to develop and manage a dedicated internal KYC (Know Your Client) program at Citi.

Responsibilities:

Conduct client profile reviews for customer accounts
Review all information and documentation ensuring compliance with local regulation and Citi standards
Update KYC forms and client profiles according to policy requirements
Follow up with clients to ensure information is received before due dates
Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

5+ years of relevant experience
Experience in banking operations, preferably in the client account opening and pre-requirements process in a KYC, AML, or compliance role within the financial services industry (banking, investment management, FinTech
Certifications (Preferred):ACAMS or equivalent certification is a plus.

Education:

Bachelor's degree/University degree or equivalent experience

Key Responsibilities

Client Due Diligence:Conduct thorough KYC checks and enhanced due diligence (EDD) on new and existing clients across various client segments
Documentation Review:Verify the authenticity and completeness of client identification documents, corporate registration documents, beneficial ownership structures, and other supporting evidence.
Risk Assessment:Assess client risk profiles based on established policies and procedures, identifying potential red flags, politically exposed persons (PEPs), and adverse media.
Screening:Perform sanction, PEP, and adverse media screenings using designated tools and escalate potential matches for further investigation.
Compliance Adherence:Ensure all KYC activities comply with Global, internal policies, local regulations.
Query Resolution:Liaise with relationship managers, case managers to clarify discrepancies.
Case Management:Manage a pipeline of KYC cases, ensuring timely completion and escalation of complex issues.
Process Improvement:Contribute to the continuous improvement of KYC processes and procedures.

Job Family Group:

Operations - Services

Job Family:

Business KYC

Time Type:

Full time

Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Apply Now

Refine Your Search

customer service analyst jobs in kurla mumbai maharashtra

KYC Operations Analyst

Customer Service Analyst

Operations Analyst

Analyst, Specialist, Inward Remittances, Corporate Banking, Technology and Operations

Analyst - Hybrid Connectivity Services

Customer Replenishment Analyst

WFM Scheduling Analyst

WFM Scheduling Analyst II

Quality Analyst – Case & Communications Management

Operations Analyst

Service Desk Analyst

Customer Service Analyst

Junior Regional Controller

External Hiring|Quality Analyst|International|24102025

Insurance Analyst

Quality Analyst Executive

PMO

Team Lead

Customer Service Senior Analyst

Analyst - Business Consulting Risk - National - CNS - Risk - Process & Controls - Mumbai

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