Job Title: E-Commerce Account Manager/Marketplace Account Manager
Experience: 2–5 Years
Job Summary
We are looking for an experienced E-Commerce Account Manager to manage day-to-day operations of e-commerce accounts, including inventory management, MIS creation, order processing, shipment coordination, and account performance tracking. The ideal candidate should have strong knowledge of e-commerce operations and marketplace management.
Key Responsibilities
- Manage day-to-day operations of assigned e-commerce/marketplace accounts.
- Coordinate and monitor order processing, dispatch, and shipment activities.
- Coordinate with logistics partners, warehouses, and internal teams to ensure timely shipment and delivery.
- Maintain and monitor inventory levels across marketplaces and warehouses.
- Track stock availability, inward/outward movement, shortages, and inventory discrepancies.
- Prepare and maintain daily, weekly, and monthly MIS reports related to sales, orders, inventory, returns, shipments, and account performance.
- Analyze MIS data and highlight key issues, discrepancies, and performance trends.
- Monitor order status, cancellations, returns, RTOs, and delayed shipments.
- Coordinate with marketplace teams and logistics partners for issue resolution.
- Ensure accurate and timely updating of product, inventory, order, and shipment data.
- Maintain proper documentation and records for all e-commerce operations.
- Work closely with the sales, warehouse, finance, customer support, and logistics teams.
- Identify operational gaps and suggest improvements to increase efficiency and reduce order/shipment issues.
- Ensure marketplace SLAs and operational requirements are consistently met.
Required Skills
- Strong understanding of E-Commerce Operations and Account Management.
- Hands-on experience in Inventory Management.
- Good knowledge of MIS Creation and Reporting.
- Strong Shipment & Logistics Coordination skills.
- Proficiency in MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, filters, and basic data analysis.
- Experience handling marketplace/e-commerce portals such as Amazon, Flipkart, Myntra, Meesho, Shopify, or similar platforms.
- Good analytical and problem-solving skills.
- Strong coordination and communication skills.
- Ability to manage multiple accounts and tasks simultaneously.
- Attention to detail and accuracy in maintaining operational data.
Qualification
- Graduate in any discipline.
- MBA/PGDM in Marketing, Operations, E-Commerce, or a related field will be an advantage.
Preferred Candidate Profile
The ideal candidate should have hands-on experience in e-commerce account management with strong exposure to inventory tracking, MIS reporting, order management, and shipment coordination. Candidates who have worked with e-commerce marketplaces, brands, D2C companies, or e-commerce operations teams will be preferred.
Pay: ₹300,000.00 - ₹600,000.00 per year
Benefits:
Work Location: In person
