Job Description: Group Training & Development Manager
Department: Human Resources
Supervises: Regional/Dealership Trainers and Training Coordinators
Job Purpose
The Group Training and Development Manager is responsible for designing, executing, and managing the end-to-end learning and development (L&D) strategy across all dealership locations within the automotive group. This role focuses on enhancing employee performance, driving sales and service excellence, ensuring strict compliance with Original Equipment Manufacturer (OEM) training mandates, and building leadership capability across the organization.
Key Responsibilities
1. Strategic L&D and Needs Assessment
- Skill Gap Analysis: Conduct regular training needs assessments across all dealership departments (New/Used Car Sales, Finance & Insurance (F&I), and Customer Relations).
- Strategy Realization: Align the training strategy with the group’s overarching business goals, focusing directly on increasing vehicle sales volume, boosting Customer Satisfaction Index (CSI) scores, and improving service technician efficiency.
- Onboarding Programs: Design, continuously optimize, and standardize the group-wide induction program for all new hires to accelerate their path to productivity.
2. Curriculum Design & Delivery
- Blended Learning: Create and deliver dynamic training programs utilizing a mix of classroom facilitation, in-dealership coaching, virtual workshops, and e-learning platforms.
- Core Competency Training: Facilitate courses on consultative selling skills, automotive technology updates, digital dealership tools (CRM/DMS), advanced negotiation, and customer experience excellence.
- Leadership Development: Build and run high-potential pipeline programs to train future Showroom Managers, Service Managers, and General Managers.
3. OEM Compliance & Relationship Management
- Mandate Tracking: Monitor and manage the group’s compliance with all OEM-mandated training path requirements for every brand represented by the dealer group.
- Certification Audits: Ensure that technicians, advisors, and sales executives achieve and maintain their respective brand certifications to safeguard dealership incentive bonuses and brand franchise agreements.
- Liaison: Act as the primary point of contact between the dealership group and OEM training academies.
4. Performance Analytics & Impact Evaluation
- KPI Alignment: Establish and track key performance indicators (KPIs) to measure the explicit return on investment (ROI) of training programs.
- Field Coaching: Spend active time on the showroom floor and service drives across different locations to monitor training application and offer real-time feedback.
- Dashboard Reporting: Provide monthly reports to the executive leadership team analyzing the direct correlation between completed training and dealership performance metrics (e.g., closing ratios, upsell percentages, retention rates).
Key Performance Indicators (KPIs)
- OEM Certification Rate: Maintain a target percentage of certified personnel across all rooftop locations.
- CSI Score Improvement: Measurable upward trend in customer satisfaction scores across sales and service departments.
- Ramp-Up Time: Reduction in the time it takes for new sales executives and service advisors to meet their baseline targets.
- Training Penetration: Total percentage of the workforce meeting their annual learning hour quotas.
Pay: ₹55,000.00 - ₹70,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid time off
Work Location: In person
