Madhya Pradesh Senior consultant (servicenow support) Jobs – 4 Open Jobs Today

Senior Consultant (ServiceNow Support)
InfoBeans —Indore, Madhya Pradesh
- Rotational shift
- Software troubleshooting
- Analysis skills
- Communication skills
22h
Senior IT Solutions Consultant – ServiceNow
DHL —Indore, Madhya Pradesh
- Hybrid work
- Computer Science
- English
- Bachelor's degree
- Health insurance
Senior IT Solutions Consultant
DHL —Indore, Madhya Pradesh
- Hybrid work
- Salesforce
- English
- Java
- Health insurance
Senior Software Engineer
DHL —Indore, Madhya Pradesh
- Hybrid work
- English
- Analysis skills
- Project management
- Health insurance

More jobs to discover

Find similar jobs that you might be interested in.

Senior IT Solutions Consultant – ServiceNow
DHL —Indore, Madhya Pradesh
In this role, you will act as a trusted advisor and technical expert, helping design, configure, and implement ServiceNow solutions that meet business…
Senior IT Solutions Consultant
DHL —Indore, Madhya Pradesh
Ability to translate business requirements into technical solutions and documentation. Senior IT Solutions Consultant bridges pricing business requirements with…

I want to receive the latest job alerts for senior consultant (servicenow support) in madhya pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior consultant (servicenow support) jobs near madhya pradesh

Non It jobs in Kochi, Kerala

Senior It Consultant jobs in Coimbatore, Tamil Nadu

Senior It Consultant jobs in Thane, Maharashtra

Senior Citizen, Part Time jobs in Delhi, Delhi

Senior Accountant jobs in Pune, Maharashtra

Senior It Consultant jobs in Pune, Maharashtra

Senior It Consultant jobs in Bengaluru, Karnataka

Senior It Consultant jobs in Remote

Senior It Consultant jobs in Mumbai, Maharashtra

It Information Technology jobs in Noida, Uttar Pradesh

Senior Accounting jobs in Chennai, Tamil Nadu

Senior Software Engineer jobs in Tamil Nadu

Senior Accountant jobs in Chandigarh, Chandigarh

Senior Software Engineer jobs in Remote

Senior Software Engineer jobs in Kolkata, West Bengal

Industrial Engineer jobs in Tamil Nadu

Senior Software Engineer jobs in Surat, Gujarat

Software Developer, Government jobs in Madhya Pradesh

Senior Support Specialist jobs in Pune, Maharashtra

Chat Support jobs in Hyderabad, Telangana

Senior Consultant (ServiceNow Support)

InfoBeans -
Indore, Madhya Pradesh

Apply Now

Job details

22 hours ago

Qualifications

Knowledge management
ITIL Certification
System administration
Incident management
Software troubleshooting
Enterprise Software
Analysis skills
ITIL
ServiceNow
Problem management
Application support
Communication skills

Full job description

At InfoBeans, we believe in making other people’s lives better— through our work and everyday interactions.

Role:

Senior Consultant (ServiceNow Support)

Location:

Indore CITP, Pune – Viman Nagar

Experience:

5+ years

Key Skills:

ServiceNow Support, Incident & Ticket Management

Role Summary

We are looking for a proactive and customer-focused Senior Consultant – ServiceNow Support to provide application support and ensure the smooth operation of ServiceNow-based services. The ideal candidate will have hands-on experience in Incident & Ticket Management, ServiceNow support processes, and knowledge management. You will be responsible for resolving support tickets, troubleshooting issues, maintaining service quality, and contributing to continuous service improvement.

The role requires strong analytical and communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced support environment.

What will your role look like?

Provide Level 2/Level 3 support for ServiceNow applications and related business services.
Handle, prioritize, troubleshoot, and resolve incidents, service requests, and support tickets within defined SLAs.
Use ServiceNow as the primary ticketing tool for incident management, request fulfillment, and issue tracking.
Perform root cause analysis for recurring issues and recommend permanent resolutions.
Monitor ticket queues and ensure timely assignment, follow-up, and closure of incidents.
Collaborate with development, infrastructure, and business teams to resolve complex technical issues.
Create, update, and maintain Knowledge Articles to improve self-service and knowledge sharing.
Participate in problem management, change management, and release support activities.
Maintain accurate documentation of support activities, resolutions, and known errors.
Identify opportunities for process improvements, automation, and operational efficiency.
Ensure compliance with ITIL processes, organizational standards, and support best practices.
Provide regular status updates and communicate effectively with business stakeholders and end users.

Why will you love this role?

Work in a collaborative and customer-focused support environment.
Gain exposure to enterprise-scale ServiceNow implementations and IT service operations.
Contribute to service improvements and operational excellence.
Work alongside experienced technical teams supporting global customers.
Enjoy opportunities for continuous learning, ServiceNow certifications, and career growth.
Make a direct impact by delivering exceptional support and improving customer satisfaction.

We would like you to bring along

4–8 years of experience in application support or ServiceNow support roles.
Hands-on experience using ServiceNow as a ticketing tool for incident and request management (mandatory).
Strong knowledge of Incident Management, Ticket Management, and Service Request processes.
Experience handling production support issues while meeting SLA commitments.
Ability to troubleshoot, analyze, and resolve application or system issues efficiently.
Experience creating and maintaining Knowledge Articles and support documentation.
Good understanding of ITIL service management processes, including Incident, Problem, Change, and Knowledge Management.
Strong analytical, problem-solving, and troubleshooting skills.
Excellent verbal and written communication skills.
Ability to work effectively with cross-functional teams and business stakeholders.
Experience working in rotational shifts or on-call support environments, if required.

Mandatory Skills

Incident & Ticket Management
ServiceNow Support
ServiceNow as a Ticketing Tool

Good-to-have skills

ServiceNow Certified System Administrator (CSA).
Experience supporting ITSM modules within ServiceNow.
Knowledge of Problem Management, Change Management, and Knowledge Management.
Exposure to ServiceNow reporting and dashboards.
Basic understanding of ServiceNow configuration or administration.
ITIL Foundation certification.
Experience with monitoring tools and enterprise application support.

Apply Now

Refine Your Search

senior consultant (servicenow support) jobs in madhya pradesh

Senior Consultant (ServiceNow Support)

Senior IT Solutions Consultant – ServiceNow

Senior IT Solutions Consultant

Senior Software Engineer

More jobs to discover

I want to receive the latest job alerts for senior consultant (servicenow support) in madhya pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected