maharashtra customer care coordinator Jobs – 56 Open Jobs Today

Clinic Manager / Clinic Operations Manager
The Eye Vet —Aundh, Pune, Maharashtra
- ₹50,000 - ₹70,000 a month
- Full-time
- Hospitality
- Microsoft Excel
- Management
Quick apply
Service Coordinator – Service Operations -SIB
Siemens —Thane District, Maharashtra
- Full-time
- Microsoft Powerpoint
- Electrical experience
- Bachelor's degree
12d
Senior Front Office Executive
The Eye Vet —Aundh, Pune, Maharashtra
- From ₹35,000 a month
- Full-time
- Microsoft Word
- Bachelor's degree
- In-person
Quick apply
8d
Patient Care Executive
The Cancer Vet —Aundh, Pune, Maharashtra
- From ₹35,000 a month
- Full-time
- Bachelor's degree
- In-person
- Communication skills
Quick apply
8d
Senior Service Executive - Customer Care Centre
Agfa —Thane District, Maharashtra
- Management
- Inventory management
- Master's degree
8d
CRM Manager / Patient Care Coordinator – Night Shift
Striveforce Private Limited —Navi Mumbai, Maharashtra
- ₹25,000.55 - ₹40,000.02 a month
- Weekend availability
- Microsoft Word
- CRM software
- Microsoft Excel
- Commuter assistance
- Paid time off
Quick apply
14d
Customer Care Executive – Annual Well Visit Coordinator – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Communication skills
Senior Logistics Coordinator, Pune
Pall —Pune, Maharashtra
- Full-time
- English
- Bachelor's degree
- Travel
- Paid time off
RME Coordinator, RME
ASSPL - Maharashtra - C32 —Thane District, Maharashtra
- Full-time
- Master's degree
- Electrical experience
- Plumbing
9d
Admission Counselor
Vibgyor Group of Schools —Kalyan City H.O, Thane, Maharashtra
- ₹3,00,000 - ₹6,00,000 a year
- Full-time
- Bachelor's degree
- In-person
Quick apply
3PL Business Expert
H&M —Thane District, Maharashtra
- Full-time
- English
- Agile
- Communication skills
Quick apply
Walk in Drive | 30th May | Sadar Nagpur
Fix Health (previously YourPhysio) —Nagpur, Maharashtra
- ₹15,000 - ₹25,000 a month
- Full-time
- Walk-in
- English
- Bachelor's degree
- In-person
Quick apply
6d
Aftersales Parts Coordinator, CC
AGCO —Pune, Maharashtra
- Microsoft Excel
- Salesforce
- ERP systems
- Health insurance
Sales Advisor
oneabove fitness —Navi Mumbai, Maharashtra
- ₹30,000 - ₹35,000 a month
- Full-time
- Sales
- Business development
- Bachelor's degree
Quick apply
Team Lead - Escalations
Etraveli Group —Mumbai, Maharashtra
- Customer service
- Master's degree
- Business Administration
13d
Warehouse Coordinator - Level II
Cummins Inc. —Unknown, Maharashtra
- Engineering
- 12th Pass
- Computer skills
Master Data Coordinator
bp —Pune, Maharashtra
- Full-time
- Engineering
- ERP systems
- English
9d
Academic Center Coordinator
EDIT & Silica Institute —Kalyan, Maharashtra
- ₹18,000 - ₹45,000 a month
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
- Cell phone reimbursement
- Paid sick time
Quick apply
2d
RME coordinator , RME Co-ordinator III
ASSPL - Maharashtra —Mumbai, Maharashtra
- Full-time
- Electrical experience
- Plumbing
- Mechanical knowledge
Customer Care Executive – Appointment Coordination and Follow-ups – Mumbai
Fusion CX —Navi Mumbai, Maharashtra
- Customer service
- Communication skills

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Clinic Manager / Clinic Operations Manager

The Eye Vet
Aundh, Pune, Maharashtra

Quick apply

Job details

Permanent | Full-time
₹50,000 - ₹70,000 a month

Qualifications

Hospitality
Business Management
Microsoft Excel
Management
Operations management
Customer service
Microsoft Office
Administrative experience
Bachelor's degree
Hospitality Management
Business Administration
Leadership
Communication skills
Negotiation

Full job description

Job Description

Job Title: Clinic Manager / Clinic Operations Manager

Department: Operations
Location: Mumbai
Position Type: Full Time – On Site
Reporting To: COO / Operations Head

About the Company

The Eye Vet is India’s leading specialty veterinary healthcare network, providing advanced diagnostics, specialty consultations, surgeries, and compassionate animal care across multiple cities in India and Dubai.

Our specialty divisions include:

Veterinary Ophthalmology
Exotic Animal Care
Veterinary Oncology
Advanced Specialty Veterinary Services

We are committed to delivering world-class veterinary care with operational excellence, client satisfaction, and high medical standards.

Job Summary

The Clinic Manager will be responsible for overseeing the complete non-clinical operations of the veterinary specialty clinic. The role involves managing clinic administration, staff coordination, client experience, operational efficiency, SOP implementation, vendor management, compliance, reporting, and facility operations.

The ideal candidate should possess strong leadership skills, operational discipline, multitasking ability, and a customer-centric mindset to ensure smooth clinic functioning and exceptional service delivery.

Key ResponsibilitiesClinic Operations Management

Manage the day-to-day operations of the clinic.
Ensure smooth patient flow, appointment scheduling, and front office coordination.
Monitor clinic opening and closing procedures.
Ensure operational readiness of consultation rooms, OT, diagnostics, pharmacy, and reception areas.
Coordinate effectively with veterinarians, technicians, front office staff, housekeeping, and vendors.
Maintain seamless workflow across all departments.

Team Leadership & Staff Management

Supervise front office executives, coordinators, housekeeping, security, and support staff.
Prepare staff duty rosters and shift schedules.
Monitor attendance, grooming, discipline, and performance.
Conduct regular team meetings, operational briefings, and performance reviews.
Support recruitment coordination, onboarding, and staff training activities.
Promote a culture of accountability, collaboration, professionalism, and compassion.

Client Experience & Service Excellence

Ensure excellent customer service and client satisfaction at all times.
Handle escalations, complaints, and service recovery professionally.
Maintain a warm, empathetic, and professional clinic environment.
Monitor client feedback and implement service improvement initiatives.
Ensure high standards of patient and client experience throughout the clinic journey.

SOP Implementation & Quality Management

Develop, implement, and monitor Standard Operating Procedures (SOPs).
Ensure adherence to hygiene, safety, infection control, and operational standards.
Conduct regular operational audits and quality checks.
Support continuous improvement initiatives and operational efficiency.
Ensure compliance with internal quality standards and accreditation requirements.

Inventory, Vendor & Facility Management

Monitor stock levels of medicines, consumables, OT supplies, and housekeeping materials.
Ensure timely procurement and stock replenishment.
Coordinate with vendors for maintenance, pest control, biomedical waste, housekeeping, and equipment servicing.
Verify invoices and maintain vendor relationships.
Oversee cleanliness, infrastructure maintenance, and security of clinic premises.

Compliance & Administration

Maintain operational records, reports, and documentation.
Ensure compliance with clinic policies, safety standards, and regulatory requirements.
Coordinate internal audits and compliance activities.
Track operational issues and implement corrective measures.
Ensure readiness for inspections and accreditation assessments.

Financial & Reporting Responsibilities

Monitor billing processes and daily collections.
Maintain MIS reports and operational performance data.
Track operational expenses and support budget monitoring.
Coordinate with accounts for invoice processing and payment follow-ups.
Support management in achieving operational efficiency and revenue targets.

Required Skills & Competencies

Strong leadership and people management skills
Excellent communication and interpersonal abilities
Strong problem-solving and decision-making capabilities
Ability to manage operations in a fast-paced environment
High level of organizational and multitasking skills
Client-focused approach with empathy towards pet owners
Strong administrative and reporting skills
Vendor management and negotiation abilities
Proficiency in MS Office, Excel, Google Sheets, and clinic/hospital management systems

Preferred Qualifications

Bachelor’s degree in Management, Healthcare Administration, Business Administration, Hospitality, or related field
6–10 years of experience in clinic, hospital, healthcare, hospitality, or retail operations management
Experience in veterinary healthcare or specialty healthcare industry preferred
Experience handling multi-location operations will be an added advantage

Working Conditions

5-day working week
Flexibility to handle operational emergencies when required
Full-time on-site role

Why Join Us?

Opportunity to work with India’s leading specialty veterinary healthcare brands
Exposure to advanced veterinary specialty care and modern clinical practices
Dynamic, fast-growing, and collaborative work environment
Career growth opportunities within expanding specialty veterinary networks

Meaningful work contributing to animal healthcare and client experience

Pay: ₹50,000.00 - ₹70,000.00 per month

Work Location: In person

Quick apply

Refine Your Search

customer care coordinator jobs in maharashtra

Clinic Manager / Clinic Operations Manager

Service Coordinator – Service Operations -SIB

Senior Front Office Executive

Patient Care Executive

Senior Service Executive - Customer Care Centre

CRM Manager / Patient Care Coordinator – Night Shift

Customer Care Executive – Annual Well Visit Coordinator – Mumbai

Senior Logistics Coordinator, Pune

RME Coordinator, RME

Admission Counselor

3PL Business Expert

Walk in Drive | 30th May | Sadar Nagpur

Aftersales Parts Coordinator, CC

Sales Advisor

Team Lead - Escalations

Warehouse Coordinator - Level II

Master Data Coordinator

Academic Center Coordinator

RME coordinator , RME Co-ordinator III

Customer Care Executive – Appointment Coordination and Follow-ups – Mumbai

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