Maharashtra Support analyst Jobs – 3654 Open Jobs Today

Lead Analyst - Site IT Support
Eaton —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
9d
L2 Technical Support Analyst
Delta Capita —Pune, Maharashtra
- Full-time
- Hybrid work
- Computer Science
- DevOps
- English
Quick apply
Analyst (Support & Operations)
HCLTech —Nagpur, Maharashtra
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Finance.Analyst Accounts Payable
Citco —Maharashtra
- Full-time
- Microsoft Excel
- Oracle
- Microsoft Office
10d
Junior Quality Analyst
Codemines Solutions Pvt Ltd —Wagle Estate, Thane, Maharashtra
- ₹25,000 - ₹41,000 a month
- Full-time
- Project management
- Bachelor's degree
- Software development
- Food provided
- Paid sick time
Quick apply
Data Analyst Intern (Hybrid)
Supportstraw Technologies Private Limited —Ghatkopar West, Mumbai, Maharashtra
- ₹5,000 - ₹6,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Bachelor's degree
- Work from home
Quick apply
5d
Analyst, Middle Office
BlackRock Investments —Mumbai, Maharashtra
- Hybrid work
- Microsoft Outlook
- Finance
- Master's degree
- Work from home
L1/L2 Escalation Analyst- Associate III - Production Support
UST —Pune, Maharashtra
- Day shift
- SQL
- AWS
- Scripting
Quick apply
Sr Analyst
HCLTech —Nagpur, Maharashtra
- Microsoft Access
- Microsoft Outlook
- Software troubleshooting
Sr Associate Technical Support Delivery Analyst
Workday —Pune, Maharashtra
- Full-time
- Customer service
- English
- Human resources
Assoc Technical Support Analyst
MobileProgramming —Pune, Maharashtra
- Azure
- Software troubleshooting
- AWS
Application Support Analyst
Tesla —Mumbai, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
QA Analyst
Angelaops —Mumbai District, Maharashtra
- ₹5,00,000 - ₹7,00,000 a year
- Full-time
- Azure
- Computer Science
- SQL
- Paid time off
- Paid sick time
Quick apply
Shared Services P2P Specialist or Analyst
JBT Marel —Pune, Maharashtra
- Full-time
- Microsoft Excel
- ERP systems
- Finance
- Work from home
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Pune, Maharashtra
- Full-time
- Oracle
- Computer Science
- Windows
- Paid time off
FBS Production Support Analyst
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- English
- Java
- 12th Pass
- Paid time off
Quick apply
FBS Assoc Data Admin Analyst - Power BI Devloper
Capgemini —Pune, Maharashtra
- Full-time
- Hybrid work
- Spanish
- Microsoft Excel
- Computer Science
- Paid time off
Quick apply
Sr. Financial Analyst IS&T Support
MobileProgramming —Pune, Maharashtra
- Microsoft Excel
- Analysis skills
Analyst - Employee Vetting & Background checks
KPMG —Pune, Maharashtra
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Business Analyst Intern
Ventura Securities Ltd —Thane, Maharashtra
- ₹15,000 - ₹20,000 a month
- Computer Science
- Master's degree
- SQL
- Food provided
Quick apply

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Lead Analyst - Site IT Support

Eaton -
Pune, Maharashtra

Apply Now

Job details

9 days ago

Qualifications

Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Customer service
IT service management
Windows
Microsoft Office
Information security
Project management
Bachelor's degree
Computer networking
SharePoint
Agile
Communication skills

Full job description

What you’ll do:

The primary function of this position is to provide site support, support device lifecycle management, and ensure compliance with all of Eaton's policies and procedures with no supervision. Our customers include all of Eaton’s users (local and remote). Day to day IT ownership for site(s), site health & site customer experience, ensuring fast and quality restoration of site IT service interruptions. Leads global improvement initiatives.

Tools/Technology
Deployment, configuration, and support of hardware client operating systems, and productivity software for end users.
Hardware support includes online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Assist with support of site-based IT systems.
Participate in trouble-shooting and resolution of larger IT issues.
Local hands and partnership with site, feet on the ground support to other IT teams with technology.
Process
Follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements.
Responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required.
Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed.
Responsible for efforts related to root cause analysis and problem management as needed.
Provide input on IT process to support the manufacturing equipment.
Adhere to Lean Daily Management (e.g. 5S - clean workplace initiative, RCA, Gemba)
Participate in the Inventory, Risk Assessment & Profit Planning Process. Influence budgeting, forecasting, and spending for IT infrastructure.
Ability to draw conclusion from complex data sets to improve a metric or effort. Can present solutions and drive the improvement from data analysis.
Participate in internal audits related to IT processes, procedures, software, and systems.
Adhere to and be an advocate of company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

People
Assist IT peers and influence customers to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity.
Ability to assist a technical team with no supervision.
Ability to provide a level of support and guidance on escalated or complex issues to the technical team. Seen as 'go to' person. "

Qualifications:

Bachelor's degree from an accredited institution.
7+ years of relevant IT service delivery experience.
Years and experience required in role: 7+ years of experience.
Overall 7-10 years of work experience.

Skills:

Advanced knowledge of MS Windows Operating Systems
Advanced knowledge of MS Office Suites - PowerPoint, Excel, SharePoint, Outlook
Advanced knowledge of Hardware - online PCs, PC peripherals, PC non-networked, OT Systems (I4.0), hand scanners, printers, switches, wireless access points, virtual machines, UPS, R&D Labs, and mobile phones.
Advanced knowledge of other IT infrastructure - network, servers, storage, phone systems
Miscellaneous equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc.
Ability to adapt and learn; to support complex IT environments that may contain various operating systems, desktop, network, phone, and mobile technology
IT Service Management (ITIL) - Asset Management, Incident Management, Request Fulfilment, Problem Management, and Change Management
Ability to lead IT initiatives across the organization, Excellent customer service and communication skills
Ability to relate well to people at all levels of the organization
White glove treatment / Executive level support
Mentoring of Analysts
Instructional guidance for Customers
Communication-SelfMotivation-Leadership-Responsibility-Teamwork-Problem Solving-Technical Agility -Ability to Work Under Pressure-Time Management-Flexibility-Agile Mindset-Conflict Resolution-Negotiation

Apply Now

Refine Your Search

support analyst jobs in maharashtra

Lead Analyst - Site IT Support

L2 Technical Support Analyst

Analyst (Support & Operations)

Finance.Analyst Accounts Payable

Junior Quality Analyst

Data Analyst Intern (Hybrid)

Analyst, Middle Office

L1/L2 Escalation Analyst- Associate III - Production Support

Sr Analyst

Sr Associate Technical Support Delivery Analyst

Assoc Technical Support Analyst

Application Support Analyst

QA Analyst

Shared Services P2P Specialist or Analyst

Senior Specialist, Production Services Application Support Analyst

FBS Production Support Analyst

FBS Assoc Data Admin Analyst - Power BI Devloper

Sr. Financial Analyst IS&T Support

Analyst - Employee Vetting & Background checks

Business Analyst Intern

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