Position Name: French Language Executive
Location: Mumbai
Band: BPO 3
Exp range - 6 to 8 years
Shift: Should be comfortable with Night Shift & 24x7 Rotational Support. Work from Office only
Required Skills & Qualifications
· Excellent communication and stakeholder management.
· Proficiency in French language (written and spoken)
· Expertise to interact with native French speakers
· Experience in customer service and interaction skills
Good to have skills
· Workday Workforce Lifecycle
· Organization and Absence Management
Key Responsibilities
Managing interactions with employees over phone, e-mail and chat related to below processes:
· Roster Construction: Develop and finalize daily staffing rosters, assign relief staff, guarantee full coverage, and designate specific locations for coverage one day in advance.
· Overtime/Undertime and Relief Management: Initiate and coordinate OT callouts, grant reduced overtime within thresholds, and track all decisions for audit.
· Sick Call Coverage: Monitor and address sick leave notifications, employ prioritized call-out processes, and maintain logs of sick calls and adjustments.
· Communication Protocols: Maintain open communication with Scheduling, Deployment MO, and leadership; escalate issues and document all communications.
· Attendance Desk: Triaging calls per day for absence reporting, data entry, record keeping, system updates, compliance audits, and process guidance.
· Dependability: Scheduling and conducting meetings with employees regarding attendance, using Power BI dashboards to identify meeting needs, coordinating with union representatives, and managing post-meeting data entry.
· Performance: Supporting accommodation, injury, and medical leave processes, data entry, record keeping, system updates, coding audits, and managing claims for accommodations, injuries, and long-term illness.
**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**
Interested candidates can additionally
kindly APPLY HERE:
https://www.myglit.com/lateral/cref/6d6c2e1328
Pay: Up to ₹900,000.00 per year
Work Location: In person
