Maharashtra Team lead enterprise helpdesk Jobs – 16 Open Jobs Today

Helpdesk Shift lead
Viavi Solutions —Pune, Maharashtra
- Full-time
- Management
- Software troubleshooting
- Research
Team Lead-Enterprise Helpdesk
Stratacent —Pune, Maharashtra
- Full-time
- Presentation skills
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
Manager - Technical Services, End User Services
Onity Group Inc. —Mumbai, Maharashtra
- Weekend availability
- Microsoft Outlook
- Management
- Computer Science
9d
Operations Manager
Barclays —Pune, Maharashtra
- Management
- Customer service
- Human resources
5d
Senior Process Lead
Apex Group —Mumbai, Maharashtra
- Weekend availability
- Microsoft Excel
- Software troubleshooting
- SQL
People Operations Analyst
Amplitude —Mumbai, Maharashtra
- Remote
- English
- Administrative experience
- Human resources
Quick apply
6d
L2 Application Support Engineer
Citi —Pune, Maharashtra
- Full-time
- Azure
- Oracle
- Computer Science
3d
Sr Technical Lead (Support & Operations)
HCLTech —Mumbai, Maharashtra
- Software troubleshooting
- Bachelor's degree
- Linux
1d
PLM Systems Administrator
Colgate-Palmolive —Mumbai, Maharashtra
- Microsoft Excel
- Master's degree
- Databases
5d
Engineer Software IT Sr
Clean Harbors —Pune, Maharashtra
- Full-time
- Microsoft Outlook
- Computer Science
- Software troubleshooting
9d
SME Engineer IT
MindTickle —Pune, Maharashtra
- Full-time
- Google Suite
- Azure
- Computer Science
Revenue Operations Senior Associate
Anchanto —Pune, Maharashtra
- Full-time
- Software troubleshooting
- APIs
Solution Architect – Linux Platform and virtualization
Anovia —Pune, Maharashtra
- ₹20,00,000 - ₹23,00,000 a year
- Full-time
- Remote
- Software troubleshooting
- IT
- Linux
- Health insurance
- Paid time off
Associate Manager - Sales
Sterlite Technologies Limited —Mumbai, Maharashtra
- CRM software
- Sales
- Salesforce
Quick apply
Solutions Architect – HPC and container Platform
Anovia —Pune, Maharashtra
- ₹20,00,000 - ₹23,00,000 a year
- Full-time
- Computer Science
- Software troubleshooting
- Master's degree
Associate Manager - Sales
STL - Sterlite Technologies Limited —Mumbai, Maharashtra
- CRM software
- Sales
- Salesforce

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Helpdesk Shift lead

Viavi Solutions -
Pune, Maharashtra

Apply Now

Job details

Full-time

Qualifications

Operating systems
Management
Software troubleshooting
Research
Windows
Analysis skills
ITIL
IT support
Organisational skills
ServiceNow
Leadership
Communication skills
Active Directory
Time management
Help desk

Full job description

Summary:

Manages the activities and personnel of the IT Support center (help desk). Ensures the operation is in accordance with the established procedures and practices. Monitors performance of support personnel, reviewing response times, problem logs, and trends in problems reported. Recommends strategies and/or hardware/software enhancements to increase employee productivity. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

Duties & Responsibilities:

Job Name: Helpdesk Shift Lead

Location: Pune

Experience: 8-12 Years

About VIAVI Solutions

VIAVI (NASDAQ: VIAV) has a 90+ year history of technical innovations that have evolved to keep pace and address our customer’s most pressing business issues. We make equipment, software, and systems that help to plan, deploy, certify, monitor, and optimize all kinds of networks- like those for mobile phones, service providers, large businesses and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions to anti-counterfeiting, consumer electronics, automotive, defense and instrumentation markets.

We are the people behind the products that help keep the world connected – at home, school, work, at play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to the company - to question, to collaborate and to push for solutions that will delight our customers.

About the Role

The Helpdesk Shift Lead is responsible for delivering high-quality end-user support while providing day-to-day leadership for the help desk shift. This role combines hands-on technical troubleshooting with queue management, escalation handling, process adherence, and team coaching to ensure a consistent, customer-focused support experience.

Provide day-to-day technical support for end users, including installation, configuration, and troubleshooting of laptops, desktops, and workstations.

Deliver a customer-first support experience for hardware and application issues raised through the help desk.
Ensure global help desk processes, standards, procedures, and SLAs are consistently followed and maintained.
Lead the shift by mentoring help desk engineers and setting clear expectations through hands-on support.
Monitor ticket queues, manage escalations, and drive timely resolution of support requests.
- Coach team members on troubleshooting, customer handling, and service excellence.
- Provide ongoing feedback and development support to help desk staff during the shift.
- Collaborate with other IT teams to resolve issues and improve service delivery.
- Apply sound knowledge of enterprise IT support operations and service management.
Open to work in shifts as per operational needs

Key Responsibilities

Use diagnostic tools to troubleshoot network, hardware, and software issues.
Escalate issues to the appropriate experts and engage vendor support when needed to ensure timely resolution.
Provide backup support to network and server teams as required.
Guide end users on basic hardware, software, and peripheral usage.
Maintain IT records and documentation for assigned areas of responsibility.
Build strong knowledge of IT operations, systems, business processes, and company procedures.

Preferred Qualifications

Strong verbal and written communication skills.
Ability to communicate effectively across all levels of the organization.
Team leadership and people management skills.
Strong analytical, planning, and organizational skills.
Customer-focused approach with a commitment to results.
Willingness to learn, research, and continuously improve.

Required Skills

Strong technical knowledge of current operating systems, desktop hardware, and support standards.
Working knowledge of ITIL practices and service management tools such as ServiceNow.
Hands-on experience in hardware and software troubleshooting, including Windows 11 and Microsoft 365 support.
Working knowledge of Active Directory, Exchange, remote support tools, and peripheral devices.
Strong interpersonal, listening, analytical, and problem-solving skills.
Ability to work effectively with technical and non-technical teams, with minimal supervision.
Strong time management skills with the ability to prioritize, stay professional under pressure, and follow standard operating procedures.

Why Join VIAVI

If you are ready to contribute, grow, and make an impact, we encourage you to apply and join our team.

VIAVI Solutions is an equal opportunity and affirmative action employer. We welcome applications from minorities, women, veterans, and persons with disabilities.

Pre-Requisites / Skills / Experience Requirements:

Apply Now

Refine Your Search

team lead enterprise helpdesk jobs in maharashtra

Helpdesk Shift lead

Team Lead-Enterprise Helpdesk

Manager - Technical Services, End User Services

Operations Manager

Senior Process Lead

People Operations Analyst

L2 Application Support Engineer

Sr Technical Lead (Support & Operations)

PLM Systems Administrator

Engineer Software IT Sr

SME Engineer IT

Revenue Operations Senior Associate

Solution Architect – Linux Platform and virtualization

Associate Manager - Sales

Solutions Architect – HPC and container Platform

Associate Manager - Sales

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