Mahesana Gujarat It support Jobs – 1 Open Jobs Today

Desktop Support Officer
Axiom Technologies —Mahesana, Gujarat
- Full-time
- Oracle
- Microsoft Outlook
- Software troubleshooting

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Desktop Support Officer
Axiom Technologies —Mahesana, Gujarat
2+ years of Experience in Level 2/3 desktop support. Fondness for solutions that are simple, elegant, and effective. Good knowledge of Infrastructure support.

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Desktop Support Officer

Axiom Technologies -
Mahesana, Gujarat

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Job details

Full-time

Qualifications

Desktop support
MCITP
Oracle
Microsoft Outlook
Software troubleshooting
SCCM
Customer service
Windows
Microsoft Office
Analysis skills
ITIL
Scripting
MacOS
Computer skills
Communication skills
PowerShell
Active Directory
CompTIA A+
MCTS
Intune
Mobile devices

Full job description

Axiom Technologies is an Global entity with a history of providing Managed IT solutions to medium to large-scale enterprises globally. Please visit our website for more information about what we do at www.axiomtechnologies.com

IT Skills and Experience

2+ years of Experience in Level 2/3 desktop support.
Pharma exposure with IT knowledge
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud and thick build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Familiar with AppV applications, MS Store Apps and packaged applications
Troubleshoot / find root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with MS Outlook app owner when required to find root cause for Outlook issues
Knowledge of Active directory and Group policies. PowerShell scripting knowledge is must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.
Should be able to fix and troubleshoot all the application issues deployed on end user systems. (for eg. App Login Failures, App not installed, Software Installations which are failed)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network related issues.
Good Knowledge on browser support and management of Chrome and Edge via GPO.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge and Chrome apps. Should be able to do the compatibility testing of web based applications with Chrome and Edge.
Good Understanding of ITIL concept & ticketing tool.
Accurately document all work performed through ticketing system including details.

Personal Attributes:

Excellent End-user computing skills.
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and great communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information

In-depth knowledge of:

Windows OS (e.g. XP, Vista, Windows 7, 10)
Microsoft Office applications
PC\Laptop hardware
PC\Laptop peripherals, including printers
Mobile devices

Basic knowledge of:

Active Directory
Exchange
Apple OS
SCCM

IT Qualifications

At least two of the following:

PC\Laptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification

Experience in a similar role

3+ years of relevant experience.

What next?

If you are looking for the next challenge in your career and wish to apply for this role, please forward your resume to [email protected]

Apply Now

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