Mangalore, Karnataka Night shift Jobs – 6 Open Jobs Today

Customer Support Agent
Unify CX —Mangalore, Karnataka
- ₹15,000 - ₹26,000 a month
- Full-time
- Customer service
- English
- Bachelor's degree
- Health insurance
- Flexible schedule
Quick apply
Support Associate
Semnox —Mangalore, Karnataka
- Email
- Computer Science
- Software troubleshooting
- Customer service
Team Lead
Infosys BPM Limited —Mangalore, Karnataka
- Night shift
- Management
- Analysis skills
- Leadership
Field Engineer in Service /Electricians For Mangalore/Chennai/Chattisgarh
BlackBox GPS Technologies —Mangalore, Karnataka
- Full-time
- English
- Smartphone
- Automotive diagnostics
Biomedical Engineer - CSA
Dozee —Mangalore, Karnataka
- Night shift
- Sales
- AI
- Diploma

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Lab Technician
Kasaragod Institute of Medical Sciences —Kasaragod, Kerala
Willing to work in day and night shifts. Kerala Paramedical Council Registration will be an added advantage. Experienced candidate preferred / Freshers can also…
₹12,000 - ₹15,000 a month
Quick apply
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Customer Support Agent

Unify CX -
Mangalore, Karnataka

Quick apply

Job details

Full-time
₹15,000 - ₹26,000 a month

Benefits

Provident Fund
Health insurance
Flexible schedule
Food provided

Qualifications

Multilingual
Customer service
Call center experience
English
Bachelor's degree
Data entry
Customer support
Financial services
Diploma
Communication skills

Full job description

Job Title: Inbound Customer Service Agent
Location: Mangalore
Shifts: Rotational Shift including night shifts
Employment Type: Full-Time

About Us:

unifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines.

UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

Job Summary:

We are seeking dedicated and multilingual Inbound Customer Service Agents to join our customer experience team. This role is essential in providing world-class support by addressing customer inquiries, resolving issues, and enhancing the customer journey across various programs. The ideal candidate is fluent in English both written and spoken and has a passion for problem-solving and service excellence.

Key Responsibilities:

· Handle inbound calls from card members, providing support on account balances, order status, and payment decline reasons.

· Capture and document customer complaints in a professional and empathetic manner, ensuring accuracy based on the issuer's protocols.

· Demonstrate active listening and adapt communication style based on the customer’s tone, cultural context, and emotional state.

· Manage complex customer issues efficiently, ensuring timely and satisfactory resolution.

· Maintain effective call control, ensuring smooth transitions and proper call direction.

· Utilize multiple tools and systems while speaking with customers (multi-tasking), including navigation across multiple screens and accurate data entry.

· Display verbal clarity, proper grammar, and natural pacing during calls in all three supported languages.

· Accurately set up or act on cases as needed, following company guidelines and compliance rules.

· Complete assigned training, demonstrate self-directed learning, and adapt quickly to process or policy changes.

Skills Needed:

· Bachelor’s Degrees/Diploma in a relevant field or equivalent experience.

· Proficient in English (verbal and written) – must meet proficiency scale requirements.

· Strong customer service skills, demonstrated through interviews and role play evaluations.

· Ability to learn and comprehend training material in English.

· Excellent active listening and communication skills.

· Experience in handling culturally diverse customers and understanding regional expressions, idioms, and expectations.

· Good PC and internet navigation skills, including browser and system operations.

· Typing-by-touch proficiency with high accuracy.

· Prior experience in self-directed training and PC-based learning (preferred).

· Ability to handle sensitive information and follow background check compliance standards.

· Problem-solving orientation, with the ability to handle and resolve customer concerns efficiently.

· Prior experience in a multilingual contact center or customer support environment.

· Familiarity with financial services, payment systems, or card member services is a plus.

Pay: ₹15,000.00 - ₹26,000.00 per month

Benefits:

Flexible schedule
Food provided
Health insurance
Provident Fund

Work Location: In person

Quick apply

Refine Your Search

night shift jobs in mangalore, karnataka

Customer Support Agent

Support Associate

Team Lead

Field Engineer in Service /Electricians For Mangalore/Chennai/Chattisgarh

Biomedical Engineer - CSA

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