- SLA Compliance Executes transactions as per prescribed guidelines and timelines in order to meet SLA targets
- Process Compliance Executes transaction processing in order to meet quality standards
- Conducts QC QA programs as part of the quality plan
- Knowledge Management Assist in the creation and delivery of procedural content
- Participates in special projects and performs other related activities as assigned
- Provides internal client support by responding to daily written and verbal inquiries about functionality of various Institutional systems applications
- Experience of working in BPM industry
- Willing to work in US shifts
- Excellent analytical and problem solving skills
- Proficiency with Microsoft Office Products
- Ability to concurrently manage multiple tasks and or projects
- Proven ability to work in a team environment and to meet or beat deadlines
Insurance->US Retirement with 401(K)-Vangaurd
