Mansarovar Jaipur Rajasthan Front desk agent Jobs – 2 Open Jobs Today

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front desk agent jobs near mansarovar jaipur rajasthan

Key Responsibilities

1. Staff Management & Leadership

Recruit, train, and mentor front desk agents, concierges, and night auditors.
Create staff schedules to ensure adequate coverage during peak hours and holidays.
Conduct performance evaluations and provide ongoing training on hotel software (e.g., property management systems) and customer service. [1, 2, 3, 4, 5]

2. Guest Services & Experience

Oversee VIP arrivals, special requests, and room allocations to ensure personalized guest experiences.
Act as the primary point of escalation for complex guest complaints, ensuring quick and courteous resolution.
Monitor service standards to guarantee a welcoming and efficient atmosphere from arrival to departure. [1, 2, 3, 4, 5]

3. Operations & Coordination

Ensure accurate communication of daily arrival/departure lists and room status updates to the Housekeeping and Maintenance departments.
Manage room inventory, rate controls, and group bookings to help maximize occupancy and revenue.
Oversee master key control and maintain the safety and confidentiality of guest data. [1, 2, 3, 4, 5]

4. Financial & Administrative Tasks

Monitor billing accuracy, verify credit limits, and handle daily revenue reconciliation.
Prepare department budgets, track expenses, and manage payroll guidelines.
Generate regular reports regarding front office performance, occupancy, and guest feedback for hotel management

Pay: From ₹16,000.00 per month

Benefits:

Work Location: In person