Marol Naka Mumbai Maharashtra Customer contact comms analyst voice Jobs – 15 Open Jobs Today

Customer Contact Comms Analyst - Voice
Accenture —Mumbai, Maharashtra
- Full-time
- Typing
14d
Customer Contact Comms Senior Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time
- CRM software
- Customer service
- English
Customer Contact Comms Analyst-Voice
Accenture —Mumbai, Maharashtra
- Full-time

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Customer Contact Comms Analyst - Voice

Accenture -
Mumbai, Maharashtra

Apply Now

Job details

Full-time
14 days ago

Qualifications

Typing

Full job description

Skill required: Omnichannel - Customer Service
Designation: Customer Contact Comms Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. • You will also be responsible for closing the fault and complaints within SLA s. • Candidate who is good in email and chat process who is good in typing is what is preferred here • Customer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. • It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships.
What are we looking for? • Primary skill - Customer Service - P4
Roles and Responsibilities: • In this role you are required to do analysis and solving of lower-complexity problems. • Your day to day interaction is with peers within Accenture before updating supervisors. • In this role you may have limited exposure with clients and or Accenture management. • You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments. • The decisions you make impact your own work and may impact the work of others. • You will be an individual contributor as a part of a team, with a focused scope of work. • Please note that this role may require you to work in rotational shifts

Any Graduation

Apply Now

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