Model Town Jalandhar Punjab Quality assurance manager Jobs – 4 Open Jobs Today

Operations Manager
LHR CLINICS —Jalandhar, Punjab
- ₹25,000 - ₹50,000 a month
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Bachelor's degree
Quick apply
2d
Procurement Manager
Mech Choice Tools —Jalandhar, Punjab
- ₹30,000 - ₹50,000 a month
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
Executive
RMX Industries —Jalandhar, Punjab
- Marketing
- Research
Process Coordinator
Anand Sports industries —Jalandhar, Punjab
- ₹15,000 - ₹18,000 a month
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
Quick apply

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Operations Manager

LHR CLINICS
Jalandhar, Punjab

Quick apply

Job details

Full-time
₹25,000 - ₹50,000 a month
2 days ago

Qualifications

Microsoft Excel
Supply chain
ERP systems
Warehouse management system
Quality assurance
Bachelor's degree
Customer support
Business Administration
Leadership
Supply Chain Management
Negotiation

Full job description

Position Overview

Role: Operations Manager (B2C Brand)
Department: Business Operations / Supply Chain & Fulfillment
Location: [Insert Location/Hybrid options]
Employment Type: Full-Time

Role Summary

We are looking for a dynamic, data-driven, and execution-focused Operations Manager to anchor the scaling phase of our B2C brand. In this role, you will own the end-to-end operational backbone of the business—spanning e-commerce fulfillment, supply chain, inventory management, vendor relationships, and customer-facing service operations.

The ideal candidate thrives in a fast-paced environment, excels at building robust Standard Operating Procedures (SOPs), and has a proven track record of optimizing costs while relentlessly improving the customer experience.

Key Responsibilities1. Supply Chain & E-Commerce Fulfillment

Own end-to-end order fulfillment operations across D2C channels, online marketplaces, and retail/offline touchpoints (if applicable).
Manage 3PL (Third-Party Logistics) partners, warehouse operations, and shipping carriers to ensure high on-time delivery rates and optimized shipping costs.
Streamline reverse logistics and return/refund workflows to minimize friction for customers.

2. Inventory & Procurement Planning

Drive accurate demand forecasting, inventory planning, and stock control to prevent stockouts while avoiding excess holding costs.
Coordinate closely with procurement, marketing, and finance teams to align inventory levels with upcoming sales campaigns and demand spikes.
Conduct regular stock audits and maintain rigorous inventory accuracy across all warehouses.

3. Process Optimization & System Architecture

Design, document, and enforce scalable SOPs for daily operations, order processing, quality checks, and exception handling.
Identify bottlenecks in the supply chain and customer journey, leveraging automation and digital transformation tools to streamline workflows.
Define operating rhythms and performance cadences (daily, weekly, monthly) to monitor business health.

4. Customer Experience & Quality Assurance

Partner with Customer Support teams to track metrics like Net Promoter Score (NPS), customer satisfaction (CSAT), and ticket resolution times.
Act as the primary escalation point for complex operational contingencies or service failures.
Monitor quality control metrics to ensure products reach consumers in pristine condition.

5. Team Leadership & Cross-Functional Collaboration

Lead, mentor, and build high-performance operations teams, driving accountability and discipline.
Collaborate seamlessly with Product, Tech, Marketing, and Finance stakeholders to support business growth and new product launches.

Qualifications & Requirements

Experience: 3 to 6 years of high-impact operational experience in fast-paced environments, specifically within B2C e-commerce, retail, D2C brands, or FMCG sectors.
Education: Bachelor’s degree in Business Administration, Supply Chain Management, Operations, or a related field.
Analytical Prowess: Highly analytical with deep proficiency in interpreting operational data (dashboards, fulfillment metrics, NPS, turnaround times) to diagnose issues and implement data-driven fixes.
Execution & Ownership: A bias toward action with a relentless, hands-on problem-solving attitude on the ground.
Technical Skills: Familiarity with ERP systems, warehouse management systems (WMS), inventory planning software, and advanced Excel/Google Sheets.
Interpersonal Skills: Exceptional stakeholder management, vendor negotiation skills, and the ability to maintain clarity and composure under pressure.

Pay: ₹25,000.00 - ₹50,000.00 per month

Work Location: In person

Quick apply

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