mohali punjab warranty manager Jobs – 4 Open Jobs Today

CRM Service
Mercedes Benz Group —Chandigarh, Chandigarh
- From ₹50,000 a month
- Full-time
- Customer service
- English
- Master's degree
Quick apply
Assistant Manager Assembly
Mahindra & Mahindra Ltd —Mohali, Punjab
- Microsoft Office
- Assembly
- Quality control
Sales and Marketing Manager
FITB —Mohali, Punjab
- ₹38,000 - ₹50,000 a month
- Full-time
- Marketing
- Merchandising
- Master's degree
- Health insurance
- Paid time off
Quick apply
Service Revenue
Numeric Power Systems Limited —Panchkula, Haryana
- Up to ₹6,00,000 a year
- Full-time
- Microsoft Office
- Electrical experience
- Bachelor's degree
- Health insurance
Quick apply

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CRM Service

Mercedes Benz Group -
Chandigarh, Chandigarh

Quick apply

Job details

Permanent | Full-time
From ₹50,000 a month

Qualifications

Customer service
English
Master's degree
Bachelor's degree
Hindi

Full job description

Works with department managers to develop and administer a customer relations program designed to build and retain a loyal customer base. Acts as the dealership's goodwill ambassador.

Automotive Customer Relations Manager - Essential Duties

Assists in resolving customer complaints, and coordinates factory assistance when all dealership resources have been exhausted.
Ensures that new vehicles are properly prepped for delivery.
Assists in the delivery of new and used vehicles, ensuring that each customer is informed of his/her warranty details, maintenance schedule and proper use of the vehicle's features, particularly those related to safety. Explains the hours of operation and location of the service and parts departments.
Coordinates customer follow-up programs.
Works with salespeople to ensure that post-sale customer contacts are made within 48 hours of delivery and that updated files are kept on all customers.
Schedules and confirms service appointments for any new customers experiencing mechanical problems. Follows up with all parties after repair has been completed.
Prepares monthly reports on the status of customer satisfaction in the dealership, including results of all factory-generated surveys.
Discusses dealership customer satisfaction standings with the general manager and department managers, monitoring significant changes and determining possible contributing factors.
Maintains a case history file of all customer complaints and problems, documented with customer's name, type of vehicle, date of contact, nature of problem, personnel involved and detailed description of resolution.
Reviews all post-sale service cases with the service manager once a month.
Maintains a file of the dealership's customer satisfaction achievements.
Assists service customers during the morning service rush, when possible.
Writes articles for customer newsletters.
Attends sales, service and management meetings.
Maintains a professional appearance.
Other tasks as assigned.

Job Types: Full-time, Permanent

Pay: From ₹50,000.00 per month

Experience:

total work: 7 years (Required)

Work Location: In person

Quick apply

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