Mumbai Maharashtra Itil service management Jobs – 207 Open Jobs Today

Team Leader, Incident & Problem Management
Brennan IT —Mumbai, Maharashtra
- Full-time
- Analysis skills
- Leadership
- Communication skills
5d
Manager | IT Service Management | Mumbai | ServiceNow
Deloitte —Mumbai, Maharashtra
- Bachelor's degree
- IT
- Communication skills
Lead - Service Management
Microland —Mumbai, Maharashtra
- Master's degree
- Bachelor's degree
Sr. Engineer - IT Service Management 4B
Genpact India Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- Hybrid work
- English
- Master's degree
- Bachelor's degree
Quick apply
Service Delivery Leader - HRO 3
Genpact India Pvt. Ltd. —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Oracle
- PMP
- English
Quick apply
Head of Global IT Operations
KNAVCPA —Mumbai, Maharashtra
- Azure
- Computer Science
- Master's degree
12d
MS Dynamics 365 F&O Functional Consultant – Support & Change Management
Cart Geek —Goregaon, Mumbai, Maharashtra
- Full-time
- Azure
- DevOps
- Finance
ITSM Consultant
Intertec Systems —Mumbai, Maharashtra
- Analysis skills
- Bachelor's degree
- APIs
Service Desk Engineer
Protera —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health insurance
- Work from home
Quick apply
Service Deliver Manager
Immunity Networks & Technologies —Mumbai, Maharashtra
- ₹7,20,000 a year
- Full-time
- Customer service
- Bachelor's degree
- IT
7d
Senior MS Dynamics 365 F&O Functional Consultant – Support & Change Management
Cart Geek —Goregaon, Mumbai, Maharashtra
- Full-time
- Azure
- DevOps
- Finance
Compliance Management L1
Lenovo —Mumbai, Maharashtra
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Senior Analyst - Asset Management ( SM1 )
Microland —Mumbai, Maharashtra
- Computer Science
- Project management
- Bachelor's degree
7d
Lead Infrastructure Operations & Services
Nomura —Mumbai, Maharashtra
- Weekend availability
- English
- Financial services
- Communication skills
Service Delivery Manager
Intertec Systems —Mumbai, Maharashtra
- Management
- Software troubleshooting
- Windows
Senior Risk Analyst
BNP Paribas —Mumbai, Maharashtra
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Master's degree
System Administrator
Smartstream Limited —Mumbai, Maharashtra
- Full-time
- Azure
- Computer Science
- English
Quick apply
Lead Identity Engineer - Active Directory & Microsoft Entra
Simeio —Mumbai, Maharashtra
- Full-time
- Microsoft Access
- Azure
- Windows
AGM - Technical Service
Vodafone Idea —Mumbai, Maharashtra
- Customer service
- Engineering
- Bachelor's degree
11d
Cybersecurity PMO Manager
Persistent —Mumbai, Maharashtra
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Flexible schedule
12d

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Team Leader, Incident & Problem Management

Brennan IT -
Mumbai, Maharashtra

Apply Now

Job details

Permanent | Full-time
5 days ago

Qualifications

Jira
Incident management
BMC Remedy
Analysis skills
ITIL
ServiceNow
Problem management
Leadership
Communication skills

Full job description

Team Leader, Incident & Problem Management

Brennan. Where true performance thrives.
At Brennan, we believe that how technology is delivered is every bit as important as what the technology is. We focus on creating real and relevant value for customers with solutions that fit their specific needs and always reflect their true interests. It’s a claim backed by our True Performance System – a way of working engineered to get us closer, and deliver better, for our customers and their actual experience of technology.

Why join Brennan
True performance for our customers starts with a true belief in our people.
It’s why we’ve structured our business to help our teams, and their talents, shine bright. It's why we’ve created a workplace where people of all backgrounds, beliefs and experiences are welcomed and empowered. And it’s why we’ve built an organisation where real innovation makes a genuine impact and generates true rewards for our team members.

True rewards
In addition to competitive remuneration, Brennan offers extensive benefits, including:

Training and certification bonuses
Culture Awards that recognise excellence
Brennan Daredevils – our annual, all-expenses paid trip awarded to our top performers and outstanding contributors
Vibrant, fun social activities.
An environment that embraces learning and development

The Role
The role acts as a central point of operational leadership across resolver teams, service delivery functions, security stakeholders, vendors and customer-facing teams. It is responsible for driving service restoration, managing operational risk, supporting change governance, participating in CAB activities, coordinating security-related operational responses, and continually improving service performance through trend analysis, root cause management and process improvement. The Team Leader also provides people leadership, operational governance and continual improvement initiatives that strengthen operational maturity, customer experience and service reliability across the organization.

Role Responsibilities
Operational Incident Response (50%)

Lead end-to-end Incident Management, ensuring timely logging, prioritisation, escalation, resolution, and closure of incidents.
Act as the primary escalation point for high-impact, critical, and customer-sensitive incidents.
Drive Major Incident Management activities, including bridge calls, stakeholder coordination, communications, and service restoration.
Coordinate cross-functional teams (Service Desk, Infrastructure, Cloud, Network, Security, Vendors, and Service Delivery) to minimise customer impact and restore services quickly.
Oversee Duty Management, expedite governance, operational risk assessment, and service continuity.
Support Security Incident response, coordinating containment, remediation, recovery, and stakeholder communications.

Problem Management (15%)

Identify recurring incidents, service trends, and operational issues requiring structured Problem Management.
Facilitate Root Cause Analysis (RCA) and drive corrective and preventative actions to improve service stability.
Maintain visibility of active Problem Records, risks, and remediation activities.
Promote knowledge sharing through known errors, workarounds, and process improvements.

Change Management & CAB Participation (10%)

Provide operational input into change assessments, ensuring risks, dependencies, and customer impacts are considered.
Participate in CAB meetings and support emergency changes during critical incidents and service disruptions.
Monitor the effectiveness of incident-related changes and escalate failed changes where required.

Team Leadership (10%)

Lead, mentor, and develop the Incident & Problem Management team, ensuring high operational performance.
Manage resource allocation, workload distribution, shift coverage, and operational readiness.
Foster a culture of accountability, collaboration, customer focus, and continual learning.

Governance, Reporting & Continual Improvement (15%)

Ensure compliance with Incident, Problem, Change, and Security Management processes and governance standards.
Prepare and analyse operational reports, including SLA performance, incident trends, service risks, and major incidents.
Drive continual service improvement initiatives focused on automation, process optimization, operational maturity, and customer experience.

Key Competencies and Qualifications required

Strong understanding of ITIL Incident Management, Major Incident Management, Problem Management, Change Management and service operations.
Experience working in a Managed Services, Outsourcing or System Integrator environment.
Ability to coordinate multiple technical teams across infrastructure, cloud, network, workplace, applications, security, vendors and service desk functions.
Strong command of ITSM platforms such as ServiceNow, Jira Service Management, BMC Remedy or equivalent platforms.
Excellent communication, stakeholder management, escalation management, decision-making and conflict-resolution skills.
Demonstrated ability to remain calm under pressure and drive structured action during high-impact incidents, major service disruptions and security-related events.
Strong analytical mindset with the ability to interpret operational trends, service risks, incident patterns and performance data.
Experience supporting operational governance processes, including Change Management, CAB participation and security-related operational response activities.
Proven ability to lead, coach and develop operational teams while fostering a culture of ownership, accountability and continual improvement.

Brennan is an equal opportunity employer.

Apply Now

Refine Your Search

itil service management jobs in mumbai maharashtra

Team Leader, Incident & Problem Management

Manager | IT Service Management | Mumbai | ServiceNow

Lead - Service Management

Sr. Engineer - IT Service Management 4B

Service Delivery Leader - HRO 3

Head of Global IT Operations

MS Dynamics 365 F&O Functional Consultant – Support & Change Management

ITSM Consultant

Service Desk Engineer

Service Deliver Manager

Senior MS Dynamics 365 F&O Functional Consultant – Support & Change Management

Compliance Management L1

Senior Analyst - Asset Management ( SM1 )

Lead Infrastructure Operations & Services

Service Delivery Manager

Senior Risk Analyst

System Administrator

Lead Identity Engineer - Active Directory & Microsoft Entra

AGM - Technical Service

Cybersecurity PMO Manager

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