Nanakramguda, Hyderabad, Telangana Cognizant technology solutions Jobs – 69 Open Jobs Today

SPE-CX-Multi Channel Helpdesk
Cognizant —Hyderabad, Telangana
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Cloud Engineer
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Cloud Specialist
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SPE-Digital Marketing
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- Social media management
- English
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Multi cloud Specialist--Azure Cloud, GCP & AWS
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- DevOps
- AWS
Infra Dev Specialist
Cognizant —Hyderabad, Telangana
- Full-time
- DevOps
- AWS
- Analysis skills
TL-Accounting
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- Full-time
- Hybrid work
- Finance
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- Bachelor's degree
GeoSpatial Developer Java
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Software troubleshooting
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- Communication skills
4d
Manager Returnship Program
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Master's degree
- SQL
- Analysis skills
Data Science and AIML Lead - AITDS
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- Master's degree
- AWS
Test Lead
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
- Analysis skills
Sr. Software Engineer B3
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
IICS Developer
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Leadership
- Python
8d
UX Researcher
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Research
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Mendix Developers
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Databases
- Analysis skills
- Agile
14d
Us Mortgage - Return ship hiring
Cognizant —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Bachelor's degree
- Communication skills
Data Fabrics + Databricks
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
10d
Sr. Mainframe Tester
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
- APIs
Data Platform Engineering Lead - AITDS
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Azure
- System design
- Master's degree
AWS Services_DRM_Planning Analytics
Cognizant —Hyderabad, Telangana
- Full-time
- Hybrid work
- Oracle
- SQL
- AWS
10d

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SPE-CX-Multi Channel Helpdesk

Cognizant -
Hyderabad, Telangana

Apply Now

Job details

Full-time

Qualifications

CRM software
Microsoft Excel
Microsoft Office
Digital marketing
Customer support
Pivot tables
Diploma
Communication skills

Full job description

Job Summary
This role focuses on providing multi channel customer support for a global client helpdesk using email chat and voice channels while working from office in rotational shifts with no travel requirements. The specialist will leverage advanced MS Excel skills to track requests generate reports and improve operational visibility while supporting digital marketing and advertising stakeholders in a structured corporate environment.

Responsibilities
Handle incoming helpdesk requests across multiple channels including email chat and voice to ensure consistent and timely customer support experiences
Respond to customer inquiries by analyzing case details and providing accurate resolutions that align with documented processes and service level expectations
Document all interactions in ticketing tools with clear concise and complete information to support traceability audit readiness and knowledge sharing across the team
Use MS Excel to track daily ticket volumes service metrics and work queues to provide transparent visibility of operational performance to internal stakeholders
Create and maintain structured MS Excel reports dashboards and trackers that highlight trends backlog status and adherence to service level objectives
Collaborate with cross functional teams such as operations technical support and marketing to coordinate issue resolution and drive positive outcomes for customers
Escalate complex or unresolved issues to appropriate support groups by following defined workflows and maintaining ownership until closure updates are communicated
Follow standard operating procedures quality guidelines and compliance requirements to ensure consistent delivery of high quality helpdesk services in every interaction
Support email marketing tech and display advertising stakeholders by interpreting support requests monitoring campaign related queries and capturing accurate case contexts
Contribute to process improvements by identifying recurring issues analyzing root causes using MS Excel data and suggesting scalable enhancements to workflows
Prepare shift wise handover notes status summaries and key risk highlights to enable smooth continuity of service in a rotational shift environment
Adhere to defined schedules attendance norms and work from office policies while maintaining flexibility to support various shifts in a professional manner
Participate in training sessions calibration meetings and feedback discussions to continuously enhance technical expertise communication skills and customer focus

Qualifications
Possess a diploma or degree in any discipline with practical exposure to customer support operations or service desk environments in a corporate setting
Demonstrate strong MS Excel skills including use of formulas pivot tables filtering sorting and basic data analysis for operational reporting and performance tracking
Show experience working with ticketing tools customer support platforms or CRM systems with the ability to learn client specific tools quickly and efficiently
Exhibit clear written and verbal communication abilities with capacity to explain technical or process related topics in simple and professional language to diverse audiences
Display understanding or interest in digital marketing concepts particularly display advertising and email marketing tech and be able to support related operational queries
Adapt effectively to rotational shifts and dynamic workloads while maintaining high levels of accuracy service quality and customer empathy in daily tasks
Maintain a detail oriented mindset with focus on problem solving continuous improvement and alignment with company values and societal impact goals

Certifications Required
Microsoft Office Specialist Excel Associate or any equivalent MS Excel certification is preferred

Apply Now

Refine Your Search

cognizant technology solutions jobs in nanakramguda, hyderabad, telangana

SPE-CX-Multi Channel Helpdesk

Cloud Engineer

Cloud Specialist

SPE-Digital Marketing

Multi cloud Specialist--Azure Cloud, GCP & AWS

Infra Dev Specialist

TL-Accounting

GeoSpatial Developer Java

Manager Returnship Program

Data Science and AIML Lead - AITDS

Test Lead

Sr. Software Engineer B3

IICS Developer

UX Researcher

Mendix Developers

Us Mortgage - Return ship hiring

Data Fabrics + Databricks

Sr. Mainframe Tester

Data Platform Engineering Lead - AITDS

AWS Services_DRM_Planning Analytics

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