ThinkSupport is an established technical support solution provider company. The growth is being fuelled by expansion in numerous end-markets, including technical support, server administration, software development and web hosting services. Financially strong and stable, the company is seeking for highly experienced, motivated and ambitious candidates who can take the responsibility of playing a major role for the development of the company.
This is not a remote position. Ideal candidate is expected to work from our office premises.
- We are looking for Technical Support Engineer, who have (a MINIMUM) experience of 1 - 2 years, of working on Linux and cPanel servers.
- Ideal candidates should be able to work along with the team and take the responsibility of the tasks assigned to them.
- This position would require that you are available to work in EVENING and NIGHT shifts on rotational basis.
EXCELLENT customer service skills. Exceeding customers expectations is our standard NOT an exception.
EXCELLENT written English (Spellings and Grammar).
Must be able to perform under pressure
Must be able to multi-task
Must be proficient with live chat with friendly approach towards customer
Must be familiar with Apache, PHP, MySQL, shell, email (POP3/IMAP/SMTP), FTP, DNS and CSF.
Must be familiar with cPanel & Plesk
Troubleshoot and solve a wide range of basic customer support issues
Excellent problem solving skills
1-2 yr+ previous experience of working on cPanel server is a must. Should be able to troubleshoot and resolve issues on cPanel server.
Responsibilities and Duties
Assisting overseas customers from UK and USA over live chat, email and Skype
Understanding and resolving technical issues related to cpanel servers
Generating a follow-up with customers to make sure their reported problems are resolved and customer is satisfied.
Regularly monitoring servers to make sure services are stable
Monitoring server backups and analysing them once completed.
Performing server upgrades and audits to ensure security of servers
QUALIFICATIONS AND SKILLS
- We are looking for people with background in Linux operating system. Ideal candidate should have sound knowledge of working on Linux servers from command line and troubleshooting problems that arise on cPanel servers.
- We are looking for people with a minimum of 1 or 2 years experience of working on cPanel servers. You should be able to issues related to email, mysql, apache, php, imap, pop3, firewall, etc while assisting customers.
- Must have 1-2 years of experience with WHM cPanel servers. ( We are not looking for freshers at this time )
Job Types: Full-time, Permanent
Pay: ₹144,000.00 - ₹1,078,721.84 per year
Application Question(s):
- We are particularly looking for candidates who reside and stay in Nasik. Are you a resident of Nasik? We are not looking for candidates who are not from Nasik as of now as we are expecting people to work in our Office premises in Nasik.
Candidates who are not residing in Nasik, please do not apply. We are not offering any kind of relocation assistance as of now.
Education:
Experience:
- Linux Technical Support: 1 year (Required)
Work Location: In person
