Nashik Maharashtra Receptionist hotel night shift Jobs – 1 Open Jobs Today

Receptionist
SRV Rajebahadur Hospital LLP —Nashik, Maharashtra
- ₹15,000 - ₹20,000 a month
- Weekend availability
- Customer service
- B.Sc
- Microsoft Office
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2d

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Reception Team Leader
SRV Rajebahadur Hospital LLP —Nashik, Maharashtra
*3–5 years* of experience in hospital front office or reception. Diploma or certification in Hospital Administration, Healthcare Management, or Customer Service…
₹25,000 - ₹30,000 a month
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2d
Hospital Front Desk Receptionist
Aadharshila Hospital - APSH —Nashik, Maharashtra
Answer phone calls, emails, and walk-in inquiries professionally. Provide accurate information regarding services, timings, and procedures.
₹1,80,000 - ₹2,60,000 a year
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Receptionist

SRV Rajebahadur Hospital LLP
Nashik, Maharashtra

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Job details

Full-time
₹15,000 - ₹20,000 a month
2 days ago

Benefits

Provident Fund

Qualifications

Customer service
B.Sc
B.Com
Information Systems
Microsoft Office
Administrative experience
Science
Bachelor's degree
BBA
Data entry
Computer skills
Business Administration
Diploma
Communication skills

Full job description

Job Summary

The Receptionist is the first point of contact for patients and visitors. The role is responsible for providing a warm and professional welcome, managing patient registration, scheduling appointments, handling inquiries, coordinating with various hospital departments, and ensuring a seamless patient experience while complying with hospital policies and NABH standards.

Key ResponsibilitiesFront Office Operations

Welcome patients and visitors courteously and provide appropriate assistance.
Register OPD, IPD, emergency, and corporate patients in the Hospital Information System (HIS).
Schedule, reschedule, and confirm appointments with consultants.
Verify patient details and ensure accurate data entry during registration.
Guide patients and visitors to the appropriate departments and services.
Coordinate patient admissions, transfers, and discharge formalities with relevant departments.

Patient Service

Respond to patient and visitor inquiries in person and over the phone.
Provide information regarding hospital services, consultant schedules, and departmental locations.
Handle patient concerns and escalate unresolved issues to the Reception Team Leader or Front Office Manager.
Ensure a positive and professional patient experience at all times.

Administrative Responsibilities

Maintain daily patient registration records and appointment logs.
Ensure proper filing and maintenance of reception-related documents.
Coordinate with Billing, TPA, Nursing, Medical Records, Housekeeping, and Security departments for smooth patient flow.
Prepare daily reports and MIS as assigned.

Communication

Answer incoming telephone calls promptly and transfer calls to the appropriate departments.
Take accurate messages and ensure timely communication.
Maintain effective communication with doctors and hospital staff regarding appointments and patient movement.

Quality & Compliance

Maintain confidentiality of patient information at all times.
Follow hospital policies, SOPs, and NABH standards.
Ensure the reception area remains clean, organized, and welcoming.
Adhere to grooming standards and maintain a professional appearance.

Qualification

Bachelor's Degree in any discipline (B.Com, BBA, BA, B.Sc., or equivalent).
Diploma or certification in Hospital Administration, Front Office Management, or Customer Service will be an added advantage.

Experience

0–2 years of experience in a hospital, healthcare facility, hotel, or customer service role.
Freshers with excellent communication skills may also be considered.
Experience using a Hospital Information System (HIS) is preferred.

Required Skills

Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Professional appearance and positive attitude.
Basic computer knowledge and proficiency in MS Office.
Familiarity with Hospital Information Systems (HIS) is desirable.
Good organizational and multitasking abilities.
Ability to work under pressure in a fast-paced environment.
Strong attention to detail and accuracy.

Key Performance Indicators (KPIs)

Accuracy of patient registration and data entry.
Patient satisfaction and feedback.
Timely appointment scheduling and coordination.
Average patient waiting time at the reception.
Prompt resolution or escalation of patient queries.
Compliance with hospital policies, SOPs, and NABH standards.
Attendance, punctuality, and grooming compliance.

Working Conditions

Rotational shifts, including weekends, public holidays, and evening/night shifts as per hospital requirements.
Continuous interaction with patients, visitors, doctors, and hospital staff.
Prolonged standing and computer usage may be required.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund

Work Location: In person

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