Nirman Vihar, Delhi, Delhi Customer care specialist Jobs – 51 Open Jobs Today

Specialist - Customer Care - Voice 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Customer Specialist- Non Voice Servicing
Barclays —Noida, Uttar Pradesh
- Salesforce
- Banking
Claims - Associate
Wellcove —Delhi, Delhi
- Night shift
- Remote
- Medicine
- Basic math
- English
Quick apply
Specialist - Agency and Process Audits - Bangalore/Noida
PhonePe —Noida, Uttar Pradesh
- Full-time
- Travel
- Internship
- Banking
- Health insurance
5d
Front Line Manager - Customer Care - Voice 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Customer Support Officer (CSO) - 5
Five Splash Infotech —Noida, Uttar Pradesh
- Paid time off
Front Line Manager - Customer Care - Voice 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Senior Application Specialist - Delhi
Beckman Coulter Diagnostics —South East District, Delhi
- Full-time
- Remote
- Software troubleshooting
- Laboratory experience
- Bachelor's degree
- Paid time off
- Work from home
14d
Management Trainee-Order management
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Weekend availability
- Salesforce
- English
- Master's degree
Quick apply
Web Operations Specialist
Sunpan —Shahpur Jat, Delhi, Delhi
- Full-time
- Computer Science
- English
- Master's degree
- Health insurance
- Paid time off
Quick apply
Management Trainee
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Customer service
- English
- Bachelor's degree
Quick apply
Recruitment Operations Specialist( 6 months contract)
TELUS Digital —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Google Suite
- Recruiting
- Agile
Level 2 Support Analyst
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Health insurance
9d
Senior Analyst
Barclays —Noida, Uttar Pradesh
- Administrative experience
- Communication skills
- Banking
6d
Client Intake Specialist - US Voice process
ASI-Apex Sourcing —Delhi, Delhi
- Full-time
- Customer service
- Business development
- Bachelor's degree
- Health insurance
Contact Center Specialist
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Customer service
- Bachelor's degree
- Financial services
Implementation Representative III
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
14d
QA engineer (1year Fixed Term Contract)
Product and Technology —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- Bachelor's degree
- Health insurance
Sr Benefits Client Specialist
UKG (Ultimate Kronos Group) —Noida, Uttar Pradesh
- Microsoft Word
- Microsoft Outlook
- Customer service
14d
AM-CM (Medical Chargeback)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- Customer service
- Salesforce
Quick apply

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Specialist - Customer Care - Voice 4A

Genpact India Pvt. Ltd. -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time

Qualifications

Customer service
Call center
English
Quality assurance
Bachelor's degree
Business Administration
Fraud prevention and detection
BA
Information Technology

Full job description

Specialist - Customer Care - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Responsibilities: Monitor calls andf give coaching and feedback to drive strong CSAT. Manage day-to-day operations of the call center, ensuring consistent delivery of high-quality customer service. Monitor performance metrics and operational indicators to identify improvement opportunities and drive efficiency. Develop and implement strategies to enhance productivity and service standards across the team. Train and mentor call center staff to strengthen service delivery and customer engagement capabilities. Conduct regular quality assurance assessments to maintain compliance with service expectations. Collaborate with cross-functional teams to ensure smooth communication and operational alignment. Prepare and present performance reports and trend analysis to support data-driven decision-making. Support implementation of call center technologies and tools to improve customer experience and operational effectiveness.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow, Customer Experience Certification (COPC) - COPC Inc.COPC Inc.

Required Skills

Customer Care, Customer Experience (CX), Customer Journey Mapping, Customer Satisfaction, Customer Satisfaction Analysis, Customer Satisfaction Management, Customer Satisfaction Measurement, Customer Satisfaction Research, Customer Satisfaction Surveys, Customer Service, Data Analytics, Fraud Detection, Fraud Disputes

Language

English (Required)

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Voice

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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Refine Your Search

customer care specialist jobs in nirman vihar, delhi, delhi

Specialist - Customer Care - Voice 4A

Customer Specialist- Non Voice Servicing

Claims - Associate

Specialist - Agency and Process Audits - Bangalore/Noida

Front Line Manager - Customer Care - Voice 4B

Customer Support Officer (CSO) - 5

Front Line Manager - Customer Care - Voice 4C

Senior Application Specialist - Delhi

Management Trainee-Order management

Web Operations Specialist

Management Trainee

Recruitment Operations Specialist( 6 months contract)

Level 2 Support Analyst

Senior Analyst

Client Intake Specialist - US Voice process

Contact Center Specialist

Implementation Representative III

QA engineer (1year Fixed Term Contract)

Sr Benefits Client Specialist

AM-CM (Medical Chargeback)

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