Noida, Uttar Pradesh
Job Summary
As a Crystal Server Administrator, you will play a pivotal role in supporting HCLTech’s ongoing analytics and reporting modernization initiatives. Your expertise will ensure seamless server operations, robust security, and high availability—directly impacting the company’s ability to deliver advanced business insights to global clients. This role is essential to maintaining and upgrading reporting infrastructure, contributing to HCLTech’s mission of technological innovation and operational excellence.
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely and quality resolution of escalations and incidents within the organization. This position emphasizes efficient analysis in accordance with SLAs and quality standards, ultimately driving positive customer satisfaction. The expert will leverage their extensive knowledge of BEA WebLogic and WebSphere Application Server to guide teams, facilitate communication, and mentor colleagues, enhancing operational effectiveness.
Key Responsibilities
Conduct preventive maintenance on Crystal Server environments to ensure optimal performance and reliability. - Apply minor patches and oversee major version upgrades for Crystal Server software. - Manage webserver upgrades associated with reporting and analytics platforms. - Provide immediate support for production issues, including break/fix, service restarts, and troubleshooting to minimize downtime. - Lead new projects involving Crystal Server installation, configuration, and initial setup. - Configure Active Directory (AD) for secure user authentication and access management. - Install and configure Oracle Client software to facilitate seamless database connectivity. - Execute first-time setup procedures for new reporting environments and support ongoing modernization projects.
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents In Bea Weblogic And Websphere Application Server As Per Agreed Slas, Minimizing Downtime And Ensuring Service Continuity.
2. Mentor Support Staff And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Ensuring Knowledge Sharing Across The Team.
3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Participate In Customer Meetings To Address Issues And Gather Feedback, Fostering Positive Customer Relationships And Ensuring Satisfaction With Support Services.
5. Validate And Analyze Root Cause And Trend Analyses, Preparing Detailed Reports That Highlight Performance Metrics And Facilitate Discussions With Key Business Stakeholders.
Skill Requirements
Proven experience as a Crystal Server Administrator or similar role in enterprise environments. - Strong knowledge of Crystal Server installation, configuration, and maintenance. - Expertise in applying software patches and performing major version upgrades. - Hands-on experience with webserver management and upgrades. - Proficiency in troubleshooting production issues and implementing rapid solutions. - Experience with Active Directory (AD) configuration and management. - Familiarity with Oracle Client installation and database connectivity. - Bachelor’s degree in Computer Science, Information Technology, or related discipline. - Relevant certifications in Crystal Reports, server administration, or equivalent (preferred). OVERVIEW OF THE ROLE\\\\r\\\\nAs a Crystal Server Administrator, you will play a pivotal role in supporting HCLTech’s ongoing analytics and reporting modernization initiatives. Your expertise will ensure seamless server operations, robust security, and high availability—directly impacting the company’s ability to deliver advanced business insights to global clients. This role is essential to maintaining and upgrading reporting infrastructure, contributing to HCLTech’s mission of technological innovation and operational excellence.\\\\r\\\\nDETAILED RESPONSIBILITIES\\\\r\\\\n- Conduct preventive maintenance on Crystal Server environments to ensure optimal performance and reliability.\\\\r\\\\n- Apply minor patches and oversee major version upgrades for Crystal Server software.\\\\r\\\\n- Manage webserver upgrades associated with reporting and analytics platforms.\\\\r\\\\n- Provide immediate support for production issues, including break/fix, service restarts, and troubleshooting to minimize downtime.\\\\r\\\\n- Lead new projects involving Crystal Server installation, configuration, and initial setup.\\\\r\\\\n- Configure Active Directory (AD) for secure user authentication and access management.\\\\r\\\\n- Install and configure Oracle Client software to facilitate seamless database connectivity.\\\\r\\\\n- Execute first-time setup procedures for new reporting environments and support ongoing modernization projects.\\\\r\\\\nSKILL REQUIREMENTS\\\\r\\\\n- Proven experience as a Crystal Server Administrator or similar role in enterprise environments.\\\\r\\\\n- Strong knowledge of Crystal Server installation, configuration, and maintenance.\\\\r\\\\n- Expertise in applying software patches and performing major version upgrades.\\\\r\\\\n- Hands-on experience with webserver management and upgrades.\\\\r\\\\n- Proficiency in troubleshooting production issues and implementing rapid solutions.\\\\r\\\\n- Experience with Active Directory (AD) configuration and management.\\\\r\\\\n- Familiarity with Oracle Client installation and database connectivity.\\\\r\\\\n- Bachelor’s degree in Computer Science, Information Technology, or related discipline.\\\\r\\\\n- Relevant certifications in Crystal Reports, server administration, or equivalent (preferred).\\\\r\\\\nOTHER REQUIREMENTS (OPTIONAL)\\\\r\\\\n- Experience supporting analytics and reporting modernization projects in large-scale organizations.\\\\r\\\\n- Strong communication and teamwork skills to collaborate effectively with cross-functional teams.\\\\r\\\\n- Familiarity with ITIL processes and best practices.\\\\r\\\\n- Ability to work independently in a remote environment, managing multiple priorities. Approval History 1. In-Depth Knowledge Of Bea Weblogic And Websphere Application Server. 2. Strong Analytical Skills With The Ability To Perform Root Cause And Trend Analyses. 3. Excellent Communication And Interpersonal Skills For Effective Stakeholder Engagement. 4. Proficient In Developing Sops And Maintaining Documentation For Operational Processes. 5. Familiarity With Capacity P
Other Requirements
Experience supporting analytics and reporting modernization projects in large-scale organizations. - Strong communication and teamwork skills to collaborate effectively with cross-functional teams. - Familiarity with ITIL processes and best practices. - Ability to work independently in a remote environment, managing multiple priorities.
1. Optional But Valuable Certifications: Oracle Weblogic Server Certification, Ibm Websphere Application Server Certification
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