Noida Uttar Pradesh Senior risk analyst Jobs – 130 Open Jobs Today

Real Time Analyst-Senior
TELUS Digital —Noida, Uttar Pradesh
- Night shift
- Data analysis skills
- Bachelor's degree
- Communication skills
- Commuter assistance
- Health insurance
Quick apply
13d
FS-RISK CONSULTING-FSRM - Basel III Business Analyst _ CSTC-MANAGER
EY —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Azure
1d
Senior Analyst - Forensics - National - ASU - Forensics - Investigations & Compliance - Noida
EY —Noida, Uttar Pradesh
- Research
- Master's degree
- Bachelor's degree
Business Analyst
Kiwitech Pvt. India —Noida, Uttar Pradesh
- ₹5,00,000 - ₹10,00,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
- Health insurance
- Flexible schedule
Quick apply
Risk Analytics - Product Analyst - Senior
EY —Noida, Uttar Pradesh
- Oracle
- SQL
- AI
10d
Service Delivery Program Manager
TELUS Digital —Noida, Uttar Pradesh
- ₹45,00,000 - ₹60,00,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
Risk Analytics - Product Analyst - Manager
EY —Noida, Uttar Pradesh
- Oracle
- SQL
- Product management
10d
Senior Reporting Analyst
EXL Service —Noida, Uttar Pradesh
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
Senior Analyst- II Delhi NCR
AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Assistant Analyst
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Access
12d
Senior Analyst- I Delhi NCR
AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
Quick apply
Lead Risk Analyst
Ameriprise India —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Work from home
Sr FP&A Analyst
Bureau Veritas —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Finance
- Master's degree
- Commuter assistance
7d
Financial Crime Compliance Analyst, Delhi NCR
AML RightSource India Private Limited —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Commuter assistance
Quick apply
Senior Analyst - Customer Journey Mapping
Barclays —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Salesforce
- Analysis skills
Manager - Fraud Risk
EXL Service —Noida, Uttar Pradesh
- Full-time
- Finance
- Master's degree
- Analysis skills
Sr. Business Analyst 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
- Health insurance
Quick apply
Senior Quality Assurance Analyst (Algorithmic Trading)
Tethys Technology —Noida, Uttar Pradesh
- Email
- Hybrid work
- English
- Windows
- Master's degree
- Health insurance
- Work from home
Experienced Professional, Financial Planning and Analysis
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
- Finance
- Master's degree
12d
Senior analyst
Alight —Noida, Uttar Pradesh
- Master's degree
- SQL
- Analysis skills
- Health insurance
- Paid sick time

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Real Time Analyst-Senior

TELUS Digital -
Noida, Uttar Pradesh

Quick apply

Job details

13 days ago

Benefits

Commuter assistance
Health insurance

Qualifications

Call center experience
Data analysis skills
Bachelor's degree
Pivot tables
Workforce management
Communication skills

Full job description

Description

Job Summary:

We are looking for a Senior Workforce Management Real-Time Analyst (RTA) to monitor and manage real-time operations across multiple queues and ensure optimal staffing levels. The ideal candidate must have hands-on experience in Google Sheets for reporting, data analysis, and performance tracking.

Key Responsibilities:

Monitor real-time call volume, agent adherence, and service levels across multiple queues.
Perform intra-day schedule management including break, lunch, and meeting adjustments to maintain SLA targets.
Communicate real-time performance updates and deviations to Operations and WFM teams.
Prepare daily, weekly, and monthly reports using Google Sheets with advanced formulas and dashboards.
Track and analyze AHT, shrinkage, occupancy, and absenteeism metrics.
Provide actionable insights to optimize staffing and improve productivity.
Coordinate with team leaders and operations to ensure adequate coverage during peak and off-peak hours.
Identify and escalate potential risks or anomalies impacting service levels.

Required Skills & Qualifications:

Bachelor's Degree (Graduation is mandatory).
3+ Years of work experience in contact center; workforce management experience is a plus
Strong proficiency in Google Sheets (VLOOKUP, Pivot Tables, Conditional Formatting, Charts, Formulas, etc.).
Knowledge of WFM tools (e.g., IEX, Aspect, NICE, Verint, Genesys, etc.) preferred.
Excellent analytical, communication, and coordination skills.
Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously.
Comfortable working in night shifts.

Perks & Benefits

Annual Bonus
Cab facility (Pick up & Drop)
Medical Insurance
Life Insurance

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Quick apply

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senior risk analyst jobs in noida uttar pradesh

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