Edwards Lifesciences is expanding its global technology capabilities with the launch of a new IT Innovation Hub in Pune, India. The Hub strengthens the technology foundation that supports our business worldwide, working in close partnership with teams across regions to deliver reliable, high-quality solutions at scale. Designed as a long-term investment, the Pune Hub will advance newer digital capabilities such as automation, data, AI, and cloud, and will include roles spanning end user services, application development, and enterprise platform teams. Together, these teams will help Edwards operate more efficiently and accelerate innovation in support of our mission of advancing patient care.
The IT Applications Manager is responsible for the operational stability, performance, and continuous improvement of a defined portfolio of business applications. This role leads and develops a small team, partners closely with business and IT stakeholders, and ensures services are delivered in line with agreed SLAs and industry’s best practices. The Manager drives problem management, application lifecycle management, and improvement initiatives while maintaining strong technical understanding, service ownership, and customer focus.
How you’ll make an impact:
- Owns support and service performance for assigned portfolio, ensuring incidents, requests, problems, and non‑project changes are delivered reliably against SLAs and KPIs, minimising business impact and improving customer satisfaction.
- Drives operational excellence and stability by analysing support trends, leading problem management and root cause analysis, strengthening knowledge management, and implementing continuous improvement initiatives that reduce recurring issues and increase efficiency.
- Building strong stakeholder relationships, understanding business priorities and application criticality, communicating clearly, and escalating risks appropriately to enable confident business operations.
- Leads and develops a high‑performing team, providing coaching, technical guidance, and accountability while fostering ownership, collaboration, and continuous capability growth.
- In collaboration with solution architects, ensures applications lifecycle is managed effectively with solution architects and vendors, and overseeing upgrades, enhancements, regulatory changes, security, and project delivery to align technology outcomes with business strategy.
What you’ll need (Required):
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field (or equivalent practical experience).
- 8+ years of experience supporting and managing business applications and platforms , preferably in enterprise environments (e.g., Product Lifecycle Management such as PTC Windchill; clinical systems; integration/ middleware platform s such as TIBCO, BizTalk, MOVEit).
- 1+ year of experience leading a technical or operations team of 5 or more team members , with accountability for team performance, coaching/feedback, and people-management responsibilities (including hiring/termination decisions and partnering with HR on employee relations, as applicable).
- Extensive knowledge of IT operational procedures and platform management, including defining team operating standards and ensuring required processes are followed.
- Strong understanding of related IT processes and/or equipment, with the ability to optimize processes and tooling across areas of responsibility.
- Ability to define and integrate metrics into projects and operations to demonstrate IT value and service performance.
- Ability to communicate and interact professionally across all organizational levels, escalating issues and risks appropriately.
- Ability to work effectively in a fast-paced, matrixed, and continuously evolving environment.
- Ability to provide technical guidance to employees, colleagues, and/or customers.
What else we look for (Preferred):
- Demonstrates knowledge of IT best practices. Familiarity with ITIL principles or certification is an advantage.
- Strong interpersonal skills; accountable, committed, and customer-focused.
- Strong analytical/problem-solving skills; lead incident and problem management (major incidents, RCA, corrective/preventive actions).
- Proactive and positive; takes ownership to drive issues to resolution.
- Self-directed and goal-oriented; prioritizes work based on business impact and urgency.
- Clear written and verbal communicator; collaborates effectively across teams and functions.
- Comfortable in SLA-driven support environments; manages priorities and expectations.
- Strong stakeholder management; communicates status, risks, and trade-offs to business and technical partners.
- Plan and execute upgrades/migrations with change control, risk management, and post-implementation review.
- Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control
Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.
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